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"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"I liked clean room & daily fresh towels. Parking is good although sometimes guests park in front of my room & i have to then haul my suitcases to only spot I could get against the fence. Not usual occurance but frequent enough to be annoying. Refrigerator is good but it nearly freezes everything on the lowest setting. I would definitely recommend this hotel to others."

"This place is better than a back alley, but not by much. Weekend before Memorial day boiler still on and the room was 85 degrees had to open the door windows turn on the air it did not cool down until the next night. Cockroaches, they do not change the sheets inbetween guest, only thing the guy cleaning the room came out with are the towels, but i guess pretending to wash them works. Do not even ask about the bathroom, you are banging your knees to sit down and i think the shower was last used...

"Excellent stay. Room 117. Shower control access was somewhat awkward due to proximity of commode and shower door handles were reversed from "normal." Doors also tended not to remain fully closed."

"Dion was accommodating and helpful"

"Very clean rooms."

"WONDERFUL STAY, COMFORTABLE BEDS AND CLEAN ROOMS. EVERYTHING WAS GREAT WITH OUR STAY, LOVED THE SPACIOUS LAYOUT OF THE ROOMS AND BATHROOM. ALL AMENITIES WERE INCLUDED WITH EXTRA PILLOWS AND BLANKETS. OUR ONLY COMPLAINT WAS THE TOILET, IT'S NOT FOR ADULTS, WAY TOO SMALL. WE WILL DEFINITELY BOOK THIS HOTEL AGAIN IN THE FUTURE."

"Clean room good staff"

"Loved the location, amenities and atmosphere. However the bed in room 204 was really hard and stiff and gave us back aches."

"The hotel was great! Very comfortable and thoughtful with a lot of details. The breakfast was good, and they provided afternoon cookies. They had a cool little library room you could relax in. It was walking distance to the cute Main Street in East Aurora. We would stay again."

"The furniture in the room was worn out. The door to the bathroom was broken. The threshold into the bathroom had bare metal rails that could cut bare feet, the toilet was wobbly, the floors were dirty and the shower controls were hanging off the wall…I did not use the shower because of the poor shape the bathroom was in. All of the items were communicated to the front desk staff. The only redeeming aspect to the room was clean linens. I will never stay there again."

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Lightning was horrible. I think they had 45watt bulbs. No room darkening curtain, only a rice paper light curtain covering window right above AC unit, so when AC was blowing, it blew open the curtain so room was exposed to outside grounds. Shower wall was deteriorating & patched with Gorilla Tape covering holes & taping wallpaper in place."

"Clean, spacious, friendly staff and convenient"

"The "motel" is more like a resident homeless shelter!! The place is full of derelict adults and rat ass kids running around the parking lot, I damn near ran over a few. The property is run down as hell, although I will add that my room was indeed clean and the bed comfortable. Don't expect any amenities, there's absolutely none!!"

"Clean and comfortable. Very nice breakfast."

"Amazing! Environment, staff, check in seamless!"

"Inn was quiet and staff did seem to want to help , however the White fitted bed sheet appeared stained with old sweat marks . Bed cover also dirty around some of the edges. Not all rooms had a microwave or fridge. Soap dispenser to wash hands did not work."

"Slopes were abundant. Need to improve the signange bigger and better point of direction. "

"Excellent room service and good customer service and breakfast "