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"Staff friendly and rooms in good shape for age of motel"

"The Customer Service was great. Pam was nice, friendly, and professional. It was easy to park and everything was clean and neat. I would definitely stay again."

"Everything was great! comfy bed, clean room, grounds and gardens were beautiful along the river. Very nice, helpful staff all around, and breakfast was good. Thank you for a good one night, last minute stay. "

"Breakfast food did not appear freshly cooked, minimal selections, mostly carbs and minimal protein. Problem with the tub draining while showering with water as high as ankle deep during the showers. Notified staff who stated we need to go through Expedia to get any compensation. "

"Clean room, Breakfast was simple but adequate."

"Great, cute little motel! Staff was so welcoming and helpful. We enjoyed our stay."

"All was perfect"

"The Balsam Mountain Inn was a most wonderful place to stay!! EVERY single staff member could not have been more helpful!! To sit on the porch and relax and look at the view was an experience all it's own....sooooo relaxing!! Coffee was a local brand and tasted amazing, along with the pastries. The room was clean, bed was comfortable and the long, hot shower was refreshing. The Inn was close to restaurants downtown and just a shirt trip! You will not be disappointed! Please support this...

"We arrived and checked in properly, that’s where the positives end for this property. Upon the property manager showing us our room she had a sticky note on the thermostat which stated “do not change “ in bold letters. The temperature in our 2nd floor room was 79, not hateful but it escalated to 83 by 6 pm. I then sent a message to the manager indicating our frustration and wanted immediate attention. She provided 2 options, a fan or installation of a window unit. She continually indicated...

"The Brook Trout Inn is a real gem. It has been locally owned for the last ten years. The owner and staff are wonderful people. The rooms are clean and comfortable. The location makes local towns like Highlands, Cashiers, and Brevard accessible with relatively short drives. There is lots of hiking and waterfalls in the local area. A great place to stay."

"Property and rooms are clean. Staff were friendly and helpful. Good breakfast."

"Really cool 60's vibe. Rock band pictures, peace signs everywhere. It really oozed peace and love throughout. We grew up in the 60's so it really took us back in time. Our room was very clean and comfortable. Location is very close to downtown. Great!"

"Great location - although lots of stairs if that's an issue. The property is beautiful and within easy walking distance to downtown Highlands. The lobby and bar looked really nice, and we were looking forward to coming back from dinner and grabbing a cocktail, and just hanging out, but were told at 730pm that there was a private party and that those areas were closed off to guests. I don't think I have ever heard of closing the lobby to guests - pretty disappointing."

"It was satisfactory."

"The hotel was 5 star all the way. The staff were all extremely pleasant and helpful. The manager was visible and offered dining, excursion and shopping suggestions. All excellent recommendations. Our suite was large yet had a cozy feel. Everything was immaculate. The breakfast was excellent from fresh berry compote to specialty pastries to imported coffee. A beverage bar was available 24/7. Breakfast out in the courtyard was quiet and lovely. The location was perfect for walking around town....

"Great breakfast. Amazing staff"

"Stumbled on this place. Was an awesome experience"

"It took long to get hot water in the room."