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"I am writing to express my extreme disappointment with my recent three-night stay. Despite reserving a non-smoking room, I was initially checked into a smoking room that smelled of stale smoke and had a leaking bathroom. Upon requesting a change, the second room provided also had a strong odor. Furthermore, the room was incredibly noisy due to a rattling AC and vibrations that lasted all night. To make matters worse, my room was never serviced once during my entire stay."

"The air was on in the room when I got there why I thought it was the heat tv didn’t work light above sink was out "

"Room was clean "

"Terrible"

"Really enjoyed our stay here! The staff members were so friendly, and went the extra mile to ensure we enjoyed our stay. Loved the room, but they could do a better job at dusting some of the natural textures employed in the decor. Bar area was a very nice place to relax and unwind at the end of the night. Would definitely stay here again!"

"Staff was very nice place was clean. It’s a little small."

"The hotel was great! The location is prime, 2-min walk from Magnificent Mile and incredibly close to Starbucks Reserve and Harry Potter store. My only complaint would be the lack of soundproofing on the windows. The view from my room was non-existent (to the side alley and building) but the sounds of the city were very loud. Walls are also paper-thin, so it was a bit uncomfortable. Other than that, I enjoyed my stay, would consider staying again."

"This location was beyond amazing me and my kids enjoyed our weekend trip and we will definitely stay again. My son absolutely loved the gym they also have games for families and Sunday it was a dj there. This was definitely 5 star and valet parking was amazing they was very prompt. Nice location close to everything and nice restaurants in walking distance. This a a very kid friendly hotel"

"Great hotel! Good location near Mag Mile and the room was VERY clean. Would book here again."

"Good breakfast. Great location."

"Belle chambre, très propre. Déjeuner inclus très diversifié. Personnel très gentil. Localisation idéale au centre-ville proche des commodités et magasins. "

"Hey, the room was nice and clean but showed signs of wear and peeling paint. I enjoyed my stay. The staff was helpful and kind. Location is awesome. Chicago is a very walkable city, the hotel is located right on the river with nice views."

"Clean room, delicious breakfast and parking spot clean"

"It was great! Place was clean! Lobby was beautiful! The beds were a bit hard, kind of like sleeping on a wooden box but that doesn’t deter your stay, and the staff were accommodating! If you want to do an early check in, best to do it at 2pm, anything earlier, you’ll have to pay! You can also store your luggage while waiting for your check in "

"Good location"

"The ubicaction is great"

"Clean room, very nice staff, small gym but got the job done "

"I enjoyed my solo trip at this hotel. The location was convenient, as I was able to get there via the "L" train from MDW airport. The room was quaint and comfortable and the amenities were nice. I would stay again. "