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"Terrible"

"The air was on in the room when I got there why I thought it was the heat tv didn’t work light above sink was out "

"Room was clean "

"The room was clean and functional. The staff was courteous and polite. The grounds could have used some cleaning, but it was quiet and safe."

"The hotel always smelled so good and clean. Staff was very helpful and attentive. The rooms were very spacious and comfortable. The location was also very close to everything! I highly recommend this hotel. "

"Beaux art beauty in downtown Chicago, walkable from Union Station and close to everything. History, charm, great for a weekend stay."

"Hey, the room was nice and clean but showed signs of wear and peeling paint. I enjoyed my stay. The staff was helpful and kind. Location is awesome. Chicago is a very walkable city, the hotel is located right on the river with nice views."

"We were there for a wedding and didn't have time for much else."

"Location was very convenient for what we needed."

"This was a great hotel. The staff and accommodations were terrific. I really enjoyed my stay "

"Well located for transport links. Comfortable bed with everything you need. Rooms are well soundproofed. The building has nice original features."

"Great hotel, clean and modern"

"Good breakfast. Great location."

"The hotel was great! The location is prime, 2-min walk from Magnificent Mile and incredibly close to Starbucks Reserve and Harry Potter store. My only complaint would be the lack of soundproofing on the windows. The view from my room was non-existent (to the side alley and building) but the sounds of the city were very loud. Walls are also paper-thin, so it was a bit uncomfortable. Other than that, I enjoyed my stay, would consider staying again."

"I purchased a Lake View Room, when I arrived they said my room was not available yet and moved me to another room. I could see the lake only if I stood behind the T.V. All three windows had no view at all. When I brought it up to staff they said that the room qualified as a Lake View and would not reimburse me or move me to another room. I told them at most this room should be a partial lake view and they wouldn’t listen. It’s a money grab, be careful with this one. Soda and water bottles in the...

"Great place,staff and location we will be back again for the 3rd time"

"Great staff, great rooms , great location."

"They need to take care more of cleaning specially the bathroom. Free breakfast would be really helpful. Hot tub & gym definitely bigger. "