The Ben, Autograph Collection

Property class: 4

Choose dates to view prices

Located close to Clematis Street and CityPlace, The Ben, Autograph Collection provides a poolside bar, a terrace and a garden. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and local and international cuisine. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is ฿12,888
฿14,499 total
includes taxes & fees
23 Nov - 24 Nov

Room options

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Showing 17 of 17 rooms

View all photos for Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the outdoors.

Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Water View)

A hotel room with a large bed, a desk, a chair, a view of the water, and a balcony.

Standard Room, 1 King Bed (Water View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible, City View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the outdoors.

Room, 1 King Bed, Hearing Accessible, City View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Roll-in Shower)

A modern hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Room, 1 King Bed, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Water View)

A hotel room with a large bed, a desk, a chair, a view of the water, and a balcony.

Standard Room, 1 King Bed, Hearing Accessible (Water View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

A modern hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Bathtub

A hotel room with a large bed, a desk, a chair, a view of the water, and a balcony.

Room, 1 King Bed, Mobility Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

A modern hotel room with two beds, a desk, and a large window offering a city view.

Room, 2 Queen Beds, City View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Water View)

A hotel room with two beds, a desk, a chair, a lamp, and a view of the city.

Standard Room, 2 Queen Beds (Water View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room, 2 Queen Beds, Roll-in Shower

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

A modern hotel room with two beds, a desk, and a large window offering a city view.

Room, 2 Queen Beds, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible, Bathtub

A hotel room with two beds, a desk, a chair, a lamp, and a view of the city.

Room, 2 Queen Beds, Mobility Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed (Water View)

A modern living room with a sofa, armchairs, a coffee table, and a view of a marina.

Standard Studio, 1 King Bed (Water View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed (Water View with Specialty Bathtub)

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the city through large windows.

Standard Studio, 1 King Bed (Water View with Specialty Bathtub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed, Hearing Accessible (Roll-in Shower, Water View)

A modern living room with a sofa, armchairs, a coffee table, and a view of a marina.

Standard Studio, 1 King Bed, Hearing Accessible (Roll-in Shower, Water View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

West Palm Beach is home to The Ben, Autograph Collection. Clematis Street and CityPlace are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Palm Beach Zoo & Conservation Society and Rapids Water Park. Looking to enjoy an event or a match while in town? See what's going on at CACTI Park of the Palm Beaches. Visit our West Palm Beach travel guide
Map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401

What's nearby

  • A city street with buildings, shops, and a traffic light.
    Clematis Street
    1 min walk - 0.1 km
  • A theater with a clock, palm trees, and a fountain.
    CityPlace
    9 min walk - 0.8 km
  • Palm Beach Atlantic University
    14 min walk - 1.2 km
  • Palm Beach County Convention Center
    17 min walk - 1.4 km
  • Kravis Center For The Performing Arts
    18 min walk - 1.5 km

Getting around

  • Brightline West Palm Beach Station
    10 min walk
  • President Donald J. Trump Intl. Airport (DJT)
    15 min drive

Restaurants

  • Elisabetta's Ristorante
    1 min walk
  • Rocco's Tacos & Tequila Bar
    3 min walk
  • Roxy's Pub
    4 min walk
  • Pumphouse Coffee Roasters
    2 min walk
  • Duffy's Sports Grill
    3 min walk

About this property

The Ben, Autograph Collection

  • Upscale hotel near Clematis Street
  • Located close to CityPlace and Palm Beach County Convention Center, The Ben, Autograph Collection provides a poolside bar, a terrace and a garden. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and local and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.
  • You'll also find perks such as:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • Cooked-to-order breakfast (surcharge), free bike hire and valet parking (surcharge)
    • Express check-out, express check-in and a lift
    • A banquet hall, ATM/banking services and concierge services
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 208 individually decorated rooms feature comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • Extra amenities include:
    • Hypo-allergenic bedding and Egyptian cotton sheets
    • Bathrooms with baths or showers and free toiletries
    • 55-inch Smart TVs with Netflix, Hulu and streaming services
    • Wardrobes/cupboards, recycling and premium channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 29 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Proper Grit
  • Spruzzo

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 17,013 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 145 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 23 kg per pet
Food and water bowls are available

Children and extra beds

Children are welcome
12 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 29 per person
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 145 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Ben, Autograph Collection have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Ben, Autograph Collection?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at The Ben, Autograph Collection on 23 Nov 2026 start from ฿12,888, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ben, Autograph Collection pet-friendly?

Yes, The Ben, Autograph Collection allows dogs with a maximum weight of up to 23 kg per pet. There's a fee of USD 145 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Ben, Autograph Collection?

Valet parking is available for USD 57 per night.

What time is check-in at The Ben, Autograph Collection?

Check-in start time: 4:00 PM; check-in end time: 5:00 AM.

What time is check-out at The Ben, Autograph Collection?

Checkout is at 11:00 AM.

Where is The Ben, Autograph Collection located?

Situated in West Palm Beach, this hotel is within a 15-minute walk of Clematis Street and CityPlace. Palm Beach County Convention Center and Worth Avenue Mall are also within 2 mi (3 km). Brightline West Palm Beach Station is 10 minutes by foot and West Palm Beach Central Brightline Train Station (WPT) is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Ben, Autograph Collection Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 486 out of 608 reviews
Rating 8 - Good. 58 out of 608 reviews
Rating 6 - Okay. 26 out of 608 reviews
Rating 4 - Poor. 18 out of 608 reviews
Rating 2 - Terrible. 20 out of 608 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the 2nd floor we don't know if the room next door was under maintenance or renovation. When first arrived everything was okay. But the Saturday there was an alarm going off next door and hammering and door slamming. And later on that night we notice a lot of dust everywhere. And the AC would not cool. It seems as if it was light sensitivity and the humidity in the room was super high. Other than that the hotel is great the staff was super friendly and welcoming. The location was perfect 3 minute walk to almost everything.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, nice rooms with a great view. Fantastic rooftop pool and restaurant easily accessible from the ground floor by the valet as well.I stayed here many times before and it never disappointed. I highly recommend it
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ben Autograph Hotel in Palm Beach is an absolute gem! We always choose this hotel for both personal and business trips. The cleanliness is impeccable, and the staff are phenomenal, always going above and beyond to ensure a comfortable stay. The food is fantastic, with excellent room service, and the bar is perfect for unwinding with a cocktail. Highly recommend! 5 stars!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ben Autograph Hotel in Palm Beach is an absolute gem! We always choose this hotel for both personal and business trips. The cleanliness is impeccable, and the staff are phenomenal, always going above and beyond to ensure a comfortable stay. The food is fantastic, with excellent room service, and the bar is perfect for unwinding with a cocktail. Highly recommend! 5 stars!⭐️ ⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ben Autograph Hotel is our preferred choice whenever we visit the Palm Beach area. Its beauty is undeniable, and the rooms are immaculate and spacious. They make the most of the square footage, giving the impression of a larger room compared to most hotels. The on site restaurant is fantastic , room service is always available and they have nice bar with friendly staff. 5 stars every visit!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous all the way around!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. The best part was the rooftop pool!
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property should offer a coffee station for guests. Their competition does. The room was tired, bad pillows and cardboard containers for water.
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Not worth the rate per night. There is nothing luxurious about this hotel outside of its hospitable restaurant staff. I had to take my bags up to my room myself, had to open the doors myself - little no available bellman / hop. The soap and shampoo in my room was also empty, luckily I always bring my own. $800 per night with tax for the worst stay I’ve ever had, and a room facing a parking lot with a man scaling the exterior cleaning the window while I’m sleeping and not even a warning?? Why would I recommend this hotel? Restaurants? Yes. Hotel, not at all. I had the worst sleep too. This hotel is not worth my time nor money. I’m happy I cancelled the rest of my stay. The Amrit is a far better experience with more amenities and staff that take hospitality seriously, for less than half of the rate of the Ben. Worst choice I made for what was supposed to be a relaxing start to my vacation. Never again. My advice? Get more bell hoppers that want to work - open doors and help with bags, as they make the anttrib to the guests’ first impression. Guest Service Assistants should smile more too. Yes you had a busy season, but Im not paying $800 a night for bad treatment that has nothing to do with me. Do better. This is not the Marriot Bonvoy way.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and personnel ever!!!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We were able to check in at 10am free of charge which was amazing. We loved the roof top pool and the happy hour options at the bar. Highly recommend.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, clean fun and trendy!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great stay, we’ll be back!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous planning on going back for a weekend
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean hotel amazing staff especially the beautiful waitress Gigi best thing the roof top bar definitely recommended
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ben is a world class phenomenal property! From the entry way held open for you by 2 smiling doormen, to the delightfully engaging gushing warmth of the front desk personnel who will provide you with fruit steeped water or an adult beverage, to the exquisitely beautiful jungle-like lobby setting to the balcony rooms with spectacular views of the marina, intercostal and even the spires of The Breakers, to the most fantastic rooftop pool and bar, all in a perfect location to explore downtown west Palm Beach, this is among my favorite stays in the world. Wish I owned it
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. Awesome vibe comfy rooms, great food and amazing staff. My go to in west Palm
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well decorated. Felt like they thought about everything
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. No complaints.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, roof top pool and bar was very nice. Clean room and bathroom. Only complaint was the light in the bathroom wasn’t bright enough, but maybe I did y understand how to use the fancy mirror. Staff was very pleasant.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I parked for the valet until I checked out, every employee of the Ben was not only extremely accommodating, friendly first class consistently gave me full undivided attention to ensure that I felt comfortable. I was being heard, and I was having a comfortable, relaxing positive stay
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Dog friendly hotel. Urine smell throughout.
Stayed 3 nights in May 2026