โรงแรมใกล้สุสานเวสต์ นอร์วูด, ลอนดอน

"Absolutely terrible customer service. Despite there being 24/7 check-in. I made five separate phone calls, to what seemed like an overseas call centre, to get into the building. It probably took more than an hour of standing/sitting on the pavement outside, with one call handler simply hanging up on me, to get into the place with a dying phone battery. After eventually getting in, I was too tired to even utilise the facilities I had paid for like having a proper shower. Even then, there was...

"Would definitely stay here again!"

"Very nice hotel, great location, good restaurants."

"I’ve had a lot of money stolen from the room safe In the process of dealing with it atm So not too happy."

"Reception staff really lovely always well mannered, very easy understanding of the key code and how to access the door etc. although I had a short stay the room was slightly dusty, I wish there was a mini fridge, robes and toothpaste/toothbrushes in the room. However any time I called the front desk the staff were amazing :) will definitely stay again"

"Excellent location. Very good included breakfast. Very helpful staff. (The only thing negative was that the room was a little small.)"

"Terrific staff, great location and the July gave us a complimentary upgrade to the Harrington suite. Wonderful on all aspects."

"Nice place"

"The front desk staff welcomed us very warmly and courteously. Our room had the high ceiling and two large windows in a Victorian building, creating a beautiful space that combined a homey atmosphere with warmth and elegance. The location was also excellent. We heard almost no traffic noise and enjoyed a sound sleep at night. "

"Friendly and helpful staff, well maintained communal areas however cleanliness in the rooms is questionable with mould found on window sill"

"Personal top, 10er Bett Zimmer in Ordnung. Betten sehr durchgelegen und super wackelig (drei übereinander ohne Wandbefestigung, wodurch jede Bewegung alles wackeln lässt). Aber für den Preis ist es spitze gewesen! Vorhänge wären schön gewesen. Das Frühstück ist vorhanden aber es ist viel zu wenig Platz zum sitzen und das Essen ist wirklich begrenzt. Aber auch hier wieder: Preis-Leistung passt aber wer ausgiebig frühstücken will muss wo anders hin gehen. Vor allem auch für einen anständigen...

"Room on 6th floor facing west, overlooking Battersea Park (glimpses). Quiet and comfortable. Signs of wear and tear; one lamp didn't plug in, walls scuffed, bathroom quite tired and shower door didn't close properly, bathroom lights sporadic and loose connection. Didn't interact with staff at all apart from checking in."

"My guest and I had the best time!!! The staff was incredible and being near the tube was so helpful in getting around!! Our room was very clean and we loved the view of the street. And the bed?! So comfortable!!!!"

"Hotel de lujo con excelente ubicación, el desayuno muy rico varios surtido de los mejores, sin duda alguna muy recomendado."

"Clean room, helpful staffs"

"Overall everything was great"