Find hotels in Úrsulo Galván from ฿975

"staff was great. check in staff were dismissive and rude"

"Our suite was clean, though there were a few small things that could use attention. Overall, everything was okay. The staff experience was mixed—some employees didn’t have the best attitudes. It may have been due to the heat, but regardless, customer service should remain a priority. Guests should still feel welcomed and treated well. The resort is definitely family-friendly. The kids had a great time and really enjoyed themselves. The pools were clean, and the bartenders did an excellent job keeping up with the crowd, which we appreciated. Overall, the main area for improvement would be ensuring that all employees provide better, more consistent customer service. "

"My only complaint is my room was not refilled with bottled water. The sign on the mini bar said it was restocked every 2nd day, on day 4 I had to call and ask for it."

"Los Picos Bucerias was awesome. We stayed on the 6th floor hotel room overlooking the ocean and enjoyed the views and amazing sunsets. The restaurant was excellent and the drinks were great by the pool. We would recommend this hotel to anyone. This hotel is a short walk to Bucerias market and many excellent restaurants with great food choices."

"Cleanest resort we’ve ever been to. The staff are constantly cleaning and housekeeping is great. The property is a good size and has lots of dsily events. Access to the beach is close and lots of chairs on the beach. The pools were all great. Service staff was good but not excellent. Though most were great some of the hostesses specifically at the Japanese restaurant were a little cold and not as friendly. Food was not the best, maybe about a 2 star rating. It’s just okay. Entertainment was also just ok. The shows weren’t anything amazing. Everything else was really great. Wouldn’t go back but if it’s in your price range, it’s worth a visit if food quality isn’t your highest priority. We chose this resort bc of the children amenities and the kid pool area was so great. Our kids loved it. One thing to note is that the pool deck is extremely split everywhere around the pools and since they’re always wet there’s a bit of a safety concern. "

"Great location by the beach, plenty of food and great selection. Staff very friendly."

"This place surprised me in a very good way! I read reviews and I was a little hesitant about it. I had a wonderful time at Dreams and Secrets. Service was excellent! Happy staff always w a great attitude! Food was great! All restaurants were delicious. All amenities were great. Staff way friendlier than Secrets Akumal for sure! I highly recommend this hotel. I will be coming back for sure. "

"I like everything I’m ready to go back"

"Food was not the greatest- not all the restaurants were open every night- entertainment was minimal- overall was not clean."