Search Luxury Hotels in Upper East Side

"Very nice newly renovated room"

"We booked a one-bedroom suite for two nights, expecting comfort and quality. Instead, we walked into a musty-smelling room at 75°F with no working air conditioning. The front desk informed us that the central AC was turned off for all rooms—something never disclosed during booking. We were given two old fans, one extremely loud, and told to open the windows. Being on the ground floor, we did not feel safe doing that. At this price point, this is completely unacceptable. We immediately packed up and checked out. We were told we would not be charged, which we expect to be honored. Had we known about the AC situation, we would never have booked. Management will likely respond with a standard apology, but this issue has been mentioned in other reviews and appears unresolved. That makes the lack of transparency even more frustrating."

"Everything was per"

"Rooms very, very small for two people."

"The staff were outstanding. So friendly and helpful."

"I liked everything about this hotel. Reception was most helpful, loved the special manned elevators and the room had everything I could possibly need - from kettle to an especially wide assortment of toiletries."

"Wonderful hotel with fabulous amenities!"

"I love this hotel. Location is good.. more upscale quiet section of the city.. service is exceptional!"

"Best hotel best services kindest staff and best location. "