Is Pepem Holistic Experience - Peaceful Retreat Near Tulum pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of USD 25 per stay and a fee of USD 25 per pet, per stay. A cleaning fee of USD 25 also applies.

What time is check-in at Pepem Holistic Experience - Peaceful Retreat Near Tulum?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. After-hours check-in is not available.

Does Pepem Holistic Experience - Peaceful Retreat Near Tulum provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of USD 180 per vehicle applies.

Pepem Holistic Experience - Peaceful Retreat Near Tulum Reviews, Deals & Photos 2025

Q: Does Pepem Holistic Experience - Peaceful Retreat Near Tulum have a pool?

Yes, this property has an outdoor pool.

Q: Where is Pepem Holistic Experience - Peaceful Retreat Near Tulum located?

Situated in a national park, this hotel is 0.5 mi (0.8 km) from Dos Ojos Cenote and 1.4 mi (2.3 km) from Cenotes Sac Actun. Xel-Há Park and Soliman Bay are also within 6 mi (10 km).

10/10 Excellent

JOSEPH MICHAEL

21 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff and most relaxing chill vibes

Stayed 3 nights in May 2025

10/10 Excellent

Ernest Edward

11 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I highly recommend this place it was exactly what we were looking for. The staff was amazing and the chefs amazing! hands down to the chefs.

Stayed 4 nights in Feb 2023

10/10 Excellent

Céline

30 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique experience and amazing chef

We spent three nights at Pepem and we absolutely loved it. Our room was in the « jungle » and we had a beautiful swimming pool. You could wake up to the sounds of the animals of the forest. The ambiance and style of the hotel is amazing. You really feel connected to nature. The highlight of our trip was our chef. We have eaten in a lot of fancy places but I can tell you that our chef’s food was on another level! Lot’s of flavor and colors! He was always available for a little talk and gave us many tips for our vacation. We saw comments regarding insects in the rooms: you are in the jungle, so obviously, you may have a few insects in your room. Our recommandation is just to close doors/windows/mostiquo net and avoid putting your lights on at night and you will survivre! We also comments regarding the fact that the windows cannot be locked, we confirm however, we felt secure to be honest. The staff made us feel like family, we would recommend the place for the retreats they are planning on doing!

Stayed 3 nights in Jul 2025

10/10 Excellent

Teresa

7 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had such a wonderful, personal, and unforgettable experience at this hotel. From the moment my sisters and I arrived, we were warmly welcomed in the lobby. Despite our last-minute request, the staff graciously accommodated us for the temazcal experience — something we will never forget. Pedro, the hotel manager, went above and beyond to make sure everything ran smoothly for us. He worked hard to fit us into the temazcal ceremony and helped coordinate taxis for our last-minute requests. His kindness and effort made a big difference in our stay. Our shaman, Miguel, was incredibly thoughtful and made us feel safe and supported throughout the entire ceremony. He took his time to explain the process and guided us through a deeply spiritual and healing journey. A highlight of our stay was the food. Chef Adam E. curated and prepared the most delicious meals for us on both nights. He even came to our table to share how each dish was made, adding such a personal and thoughtful touch to our dining experience. We also loved staying in the bungalow — a magical setting where we could see fireflies dancing around the room through the glass walls. Surrounded by jungle sounds and nature, it truly felt like an escape into a serene, hidden paradise. This trip was special in every way, and we’re so grateful for the memories we made here.

Stayed 2 nights in Jun 2025

10/10 Excellent

Patrick

30 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Endroit agréable pour un ressourcement avec la nature. Merci au chef pour la cuisine remplie de saveurs extraordinaire! Le Barman toujours présent pour nous rafraîchir avec des boissons exotiques et la propriétaire très accueillante et souriante. Merci pour ce beau séjour.

Stayed 3 nights in Jun 2025

10/10 Excellent

Vincent

10 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

WOW! Staying at Pepem Holistic Experience was so wonderful. Pedro, Chef Adam and the whole staff made the overall experience welcoming, friendly, relaxing and easy and effortless. We stayed at Jungle Villa Kukulcan and ate some incredible food. Chef Adam is so talented and such a warm and authentic presence! I can't wait to come back to Pepem and host my own yoga retreat one day, as it is a beautiful space for healing experiences. We highly recommend this magical haven in the Mayan jungle. Thank you so much Pepem (means 'butterly' in Mexico!) Vincent and Roman from Canada

Stayed 7 nights in Feb 2025

10/10 Excellent

Ubaldo Daniel Merlos

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy amables y totalmente recomendable para descansar

Stayed 2 nights in Mar 2025

6/10 Okay

NATALY

7 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta personal urgente.

Es muy lindo el lugar, pero regresamos llenos d espulgas, y no tienen servicio para la hora de comida, solo desayuno y cena. No cuentan Con el personal Necesario el concinero hace maravillas, mesero, bartender, limpieza hace todo pobre.

Stayed 2 nights in Mar 2025

8/10 Good

Victor

5 Mar 2025

Liked: Cleanliness, staff & service

Esta a 20 minutos de la Tulum, hay cenotes alrededor y esta cerca de Xel Ha

Stayed 2 nights in Mar 2025

8/10 Good

Shelby

28 Feb 2025

Liked: Cleanliness, staff & service

We had a very interesting stay at Pepem Holistic Experience. It is advertised as a luxurious, tranquil resort, but it is actually more of a “glamping” experience. We love the concept, staff and efforts made, but unfortunately it really did fall short of what was advertised to us. There are a lot, and I mean, a lot of bugs that make it into the room due to the netting and having no glass windows, and they often have a lot of issues with power-which means no lights, no way to charge devices, etc. Outside of it not meeting our expectations as a luxury/boho stay, we were incredibly moved by the kindness, efficiency and capabilities of the staff and especially the chef that we encountered during our time at Pepem. Upon arrival we had a breezy check in and were offered food immediately. Every day that we spent there we were asked if there was anything needed to improve our stay, unfortunately I think a lot of our issues were outside of the staff’s control. All in all, the staff were the reason we left our vacation feeling overall satisfied and humble. Adam is one of the most talented chefs we have ever encountered. He made us feel like life long friends, even family. He went out of his way every day to Make sure that every guest not only had a full belly but had a smile on their face. We are very grateful for the staff at this resort, we had an overall decent stay and would recommend for a 1 night stay or meal out.

Stayed 6 nights in Feb 2025

2/10 Terrible

Manuel D

19 Feb 2025

Mal servicio

Nunca contestaron el teléfono contacto, un retraso en mi vuelo hizo imposible entrar al hotel ni una respuesta al teléfono o celular; tuvimos que hospedarnos en otro lugar.

Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

20 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely stunning hotel in the jungle with such peaceful vibes. It was extremely close to the Dos Onos Cenotes so I was able to check those out and do some horseback riding. The staff was also incredible and very friendly. I absolutely loved my experience here.

Stayed 6 nights in Dec 2024

6/10 Okay

Ricardo

8 Jan 2024

Liked: Cleanliness, staff & service, amenities

Muy bonito el lugar, tranquilo y forzosamente debes tener auto para moverte. Instalaciones muy bien, comodas y tranquilas. Desayuno muy mal si esta incluido solo tienes 1 opción que no varia en toda la semana: 1 huevo revuelto, jugo de Naranja pequeño, cafe y poco de fruta con una mitad de pan tostado. No tiene aire acondicionado, se meten ratones a tu cuarto si tienes algo de comida, la cocina solo una pequeña plancha no es posible cocinar nada. Baños si privacidad. No tienes sufucientes ganchos para colgar la ropa ni espacio para guardar nada. La descripción de las habitaciones en la pagina no describen la realidad

10/10 Excellent

Danijel

7 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had wonderful time at Pepem.

Stayed 1 night in Dec 2023

10/10 Excellent

Tania

10 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

si quieres estar en contacto con la naturaleza y estar en calma, esta es tu mejor opción, las instalaciones son muy bonitas, es una aldea que esta en medio de la selva rodeado de cenotes hermosos, lo recomiendo ampliamente, además de que la atención de todo el staff y la cocina es buenisimo, sin duda volvería

Stayed 4 nights in Jun 2023

10/10 Excellent

Nia Elizabeth Krishna

18 Mar 2023

Liked: Staff & service, amenities, property conditions & facilities

Spent a week here. Lovely grounds. Very peaceful. We were aware of this before hand, but I would recommend renting a car or scooter as it is quite far from the beach. But you can definitely spend a few days at the different cenotes that are in walking or cycling distance.

Stayed 7 nights in Mar 2023

4/10 Poor

Verified traveller

18 Feb 2023

Liked: Cleanliness

Not very ECO at all.

Limited parking, on a busy and dusty road, with work vehicles driving through as early as 5:30 AM. While there is a noise curfew at 11 PM, a Cenote area across the street was celebrating a wedding late into one of the evening’s with extra loud drum noise and music. Other guests complained as well, but nothing could be done. Huge piles of trash were stacked across the road, and it cooked in the heat and wafted through the air. Our final evening, we ordered dinner and the chicken made my husband very ill. He was up all night long with severe stomach pain and diarrhea. When I mentioned it at check out, it was of no concern to the staff at all. We were charged full price his meal regardless. The staff were nice and friendly, but I felt they could have made this right. Overall, I wish we would have stayed somewhere else.

Stayed 2 nights in Feb 2023

10/10 Excellent

Amy M

31 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely, amazing! I traveled alone and stayed at Pepem Eco for five days. Lucy Mark goes all the staff were absolutely wonderful. The food is excellent especially the shrimp tacos but you can also get an amazing risotto or fish in a green Molé. All delicious I was there a few days before New Year’s, and they offered a Tamiscal with a local shaman. It was exactly what I needed to leave this year behind and head into the future with open eyes hears heart and mind, the owner, Juan Carlos even attended the Temescal with his wife, and we all ate and drank together afterwards. They offer free bicycles so you can bike to the mini cenote’s all in very very close proximity, the cenote pool they have is absolutely beautiful. There is a yoga Palapa, massages available, you could stay for weeks and never be bored. Oh how I wish I could!

10/10 Excellent

Eric

12 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place to stay at if you want to be one with nature and enjoy the sounds of creation without having the distraction of the everyday life. Enjoy a wonderful meal prepared by chef Marcos and his excellent staff. He accommodated us and prepared a delicious meal not on the menu specifically attending our taste buds. Amazing cenotes at walking distance from the property that you dont want to miss. Cant wait to visit again.

Stayed 4 nights in Jul 2022

8/10 Good

Obed

9 May 2022

Liked: Cleanliness, staff & service

Cool Stay

It was definitely an experience. A good one! But like most, the photos and instagram posts looked better than actually being there. I felt like being that we were in middle of the jungle, literally, there would have been more accommodations. We thought they would have a yoga instructor on site as shown on their instagram page but they didn’t. They had the space where we could do it ourselves. No room service options, at least not to our knowledge + I seen nothing regarding spa treatment. The pool was on maybe 2-3 days while we were there which was an inconvenience being that the pool fills up easily with leaves and dead bugs. And our stay was for 11 days. Having about 4 cenotes at walking or biking distance was great! We did 2 of them but I still think having the pool ready for us would’ve been best considering it was steps away from our cabana. The food was really good. And the staff was super friendly. It was about 40 mins away from Tulum Beach (not their fault) so we opted to leave early and stay by the beach for the remainder of our vacation. FYI; make sure to rent a car because paying for taxis gets ridiculously expensive. This particular hotel is far from everything!

Stayed 11 nights in Apr 2022

2/10 Terrible

Greysi

5 Apr 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Horrible overall

Stayed 4 nights in Mar 2022

10/10 Excellent

Victoria

8 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful & Peaceful! I will be back

Stayed 1 night in Dec 2021

10/10 Excellent

Luis

6 Dec 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pepem Eco is a fantastic place to stay. Our room was perfect, it had a small pool, and glass all-around. The staff was awesome, Fernando and Sol took great care of us. Food was great, drinks were great as well. Beware, there’s no AC in the room, but at this time of the year we didn’t really need it, as it was cool enough during the night.

Stayed 3 nights in Dec 2021

10/10 Excellent

Andres

30 Oct 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great! it's lovely to be in the middle of the jungle yet with all the comfort needed. The Pepem villa with panoramic view is incredible! Access to the property is a bit difficult and taxis are expensive so it's worth considering renting a car.

Stayed 2 nights in Oct 2021

10/10 Excellent

Janette

13 Oct 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pepem is an eco hotel. It’s a wonderful place if you want to disconnect from the world. We didn’t encounter a lot of bugs like other reviews said there would be but it is in the middle of the jungle so be prepared. Also, there’s no wifi in the rooms nor hot water. We did love that there’s a small restaurant down the road called “Juanita’s” very good and affordable. There’s also a lot of cenotes around the area, our favorite one was “dos ojos” which you can find in front of the restaurant. Overall we enjoyed our stay and the staff was amazing.

Stayed 4 nights in Oct 2021

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