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Hotel Luna Llena

3.0 star property
Hotel Luna Llena offers a peaceful retreat in La Veleta with garden grounds and wellness treatments, plus an outdoor pool and bicycles for exploring

Choose dates to view prices

Travelers enjoy scenic La Veleta views from Hotel Luna Llena while relaxing in the library or wandering through the garden. The outdoor pool provides a refreshing spot to cool off, and bike rentals make it easy to explore the area while staying active.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Air-conditioning
  • Laundry room
  • Housekeeping

Room options

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Showing 3 of 3 rooms

View all photos for Habitación con 1 cama queen, vista a la piscina

Habitación con 1 cama queen, vista a la piscina | In-room safe, individually decorated, individually furnished

Habitación con 1 cama queen, vista a la piscina

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitación con cama king, vista a la piscina

Habitación con cama king, vista a la piscina | In-room safe, individually decorated, individually furnished

Habitación con cama king, vista a la piscina

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Habitación con 2 camas queen, vista al jardín

Habitación con 2 camas queen, vista al jardín | In-room safe, individually decorated, individually furnished

Habitación con 2 camas queen, vista al jardín

  • Garden view
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Located in La Veleta, a neighbourhood in Tulum, Hotel Luna Llena is in the suburbs and near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Xel-Há Park and Holistika Art Walk are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and skydiving.
Map
Calle 6 Sur, Between Calle 9 and 11, Col La Veleta, Tulum, QROO, 77780

What's nearby

  • Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -
    Tulum Beach
    12 min drive - 6.7 km
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    14 min drive - 7.8 km
  • Holistika Art Walk
    11 min walk - 1.0 km
  • Hospital de Tulum
    3 min drive - 1.8 km
  • Dos Aguas Park
    4 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    101 min drive

Restaurants

  • Vaivén
    3 min walk
  • El Aguajito Marisqueria
    5 min walk
  • Italdo Pasteleria
    10 min walk
  • La Taqueria Pinches Tacos Shop
    2 min walk
  • Pepe The Best Taco!
    2 min walk

About this property

Hotel Luna Llena

  • Hotel near Tulum Mayan Ruins
  • Consider a stay at Hotel Luna Llena and take advantage of a terrace, a garden and a library. Active travellers can enjoy cycling at this hotel. Treat yourself to a Thai massage or other spa services. Laundry facilities and car hire on-site are available to all guests.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Free self-parking
    • Bike hire, a round-trip airport shuttle (surcharge) and luggage storage
    • Tour/ticket information, concierge services and multilingual staff
  • Room features
  • All guest rooms are individually furnished, and include comforts, such as first-run films and furnished balconies, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • 28-inch flat-screen TVs with premium channels and first-run films
    • Ceiling fans and daily housekeeping

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Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Segway rentals/tours
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 2 buildings
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with premium cable channels
  • First-run films

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 10 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

Guests must contact the property in advance for check-in instructions; your host will greet you

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 35.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 4320 per vehicle (one way)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Luna Llena have a pool?

Yes, this property has an outdoor pool.

Is Hotel Luna Llena pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Luna Llena?

Self-parking is free at this property.

What time is check-in at Hotel Luna Llena?

Check-in start time: 4 PM; check-in end time: 10 PM. After-hours check-in is not available.

What time is check-out at Hotel Luna Llena?

Checkout is at 11 AM.

Does Hotel Luna Llena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 4320 per vehicle applies.

Where is Hotel Luna Llena located?

Located in La Veleta, this hotel is within 1 mile (2 km) of Holistika Art Walk and Hospital de Tulum. Dos Aguas Park and Cenote Cristal are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Luna Llena Reviews

8.0

Very good

8.6

Cleanliness

6.2

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 41 out of 118 reviews
Rating 8 - Good. 48 out of 118 reviews
Rating 6 - Okay. 20 out of 118 reviews
Rating 4 - Poor. 5 out of 118 reviews
Rating 2 - Terrible. 4 out of 118 reviews

Reviews

Verified

2/10 Terrible

JOHANA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio por parte de la dueña, las instalaciones muy básicas nada que ver con las fotos
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Luna Llena is truly a boutique hotel. Small, quiet and unique. The breakfasts were simple but the coffee was good and the fresh fruit plentiful. I loved the bikes available for use and found I could get most places in town by bike. The staff for friendly and very helpful. I greatly enjoyed my stay there.
Stayed 4 nights in Jan 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Publicidad Engañosa

La publicidad es engañosa, parecía una buena opción pero no nos gustó, nos asignaron una animación en 3er piso y no hay elevador a demás que la escalera es súper angosta fue muy complicado subir y bajar el equipaje, en la habitación se escuchan los ruidos del exterior, por lo cual no pudimos descansar, la TV es súper pequeña, la regadera como una especie de cabina afuera del baño, el agua de la alberca se veía opaca como sucia, los estacionientis son en la calle, no me pareció una zona segura, la persona que nos atendió muy seco poco amigable, el lugar queda lejísimos de la zona de restaurantes
Stayed 1 night in May 2021
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Excelente

Simples e perfeito
Stayed 4 nights in Apr 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
The check in is at 4pm. Almost everywhere else it is at 3pm. I called early to let them know I would arrive at 3pm and if it was possible to check in at that time. They told me if the room was ready and if there was someone available to let me in that I could check in. I arrived and there was no one there. There were only construction workers. Check in was easy. The room was clean. Did look like the picture. Good working AC. Fast wifi. The beds are not comfortable, and the pillows were not comfortable either. There is a bit of an odd smell to the room, it could be the humidity, a little bit of cigarette perhaps. There is no drinking water provided. BRING YOUR OWN DRINKING WATER TO BRUSH YOUR TEETH!! The water from the sink tastes disgusting. There is construction on the property. They start working at 8am. We woke up to a jackhammer right outside our window. There are 4 available parking spots. Usually we found a spot available but a few times we did have to park on the road. The hotel is situated outside of town on a dirt road. There is a ton of construction going on but the hotel did feel very safe. The pool is beautiful. They offer a nice breakfast that was simple and filling. We were hardly at the hotel so it provided us with what we needed. A nice hot shower and air conditioned room. For the price it is worth it. Personally however I will not stay here again.
Stayed 4 nights in Mar 2021
Verified

6/10 Okay

BRENDA

Liked: Cleanliness, staff & service

Regular

Cuando llegamos no había nadie en recepción, estuvimos tocando un rato hasta que una huésped nos abrió, nos dejaron la llave en el escritorio y a buscar la habitación, limpio eso si, el desayuno pobre la vd y el club de playa si llevas niños también es un tema pues el de recepción no avisó que íbamos... creo que por ese precio hay mejores opciones
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and clean hotel

Great service, specially by Angel... super clean, good breakfast and great prices to enjoy Tulum
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pequeño y modesto pero el personal te apoya en todo y cumple con la función.
Stayed 1 night in Feb 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great service

Our room did not like look like the pictures ,it was a lower grade room when we got there, which was fine since we only spent 3 nights . Bathroom was good and ac worked great. However our bed headboard was very loose anytime you made the slightest move sleeping it made loud noise against the wall . Service was great.
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy bien y bonita peero la cama muy dura y no habia secadora de cabello, el auto se quedo afuera y me lo rayaron y las calles sin pavimentar con muchos charcos pero creo que eso es general en la ciudad
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

My boyfriend and I came for one night and stayed for 5. We loved our stay here, 10/10. Everything was CLEAN, safe, hot water, and the people were so nice!!! I highly recommend staying here. It’s very private, as well as quiet. Looking forward to returning again.
Stayed 1 night in Dec 2020
Verified

4/10 Poor

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has potential, but we were disappointed by the smell of mold and the poor service that we decided to leave without staying.
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Disfruté mi estadía, todo limpio y el personal amable, also hay buena seguridad, la zona es segura , lo único que le falta es agua para los huéspedes, tienes que ir a alguna tienda a buscar agua para tomar.
Stayed 4 nights in Nov 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming!

Charming hotel! We arrived late and didn't see how wonderful the place was until morning. Fabulous bathroom. Great breakfast!
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Lotfi

Moyen - hotel de passage

Manque un frigo Escalier très serré pour vos valises Petit déjeuné très moyen Fait l'affaire pour le prix
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran fin en tulum

Excelente estancia. Bueno bonito barato!
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT LITTLE HOTEL! FRIENDLY STAFF AND GREAT SERV.

This hotel is small but really nice. It is really clean and staff was amazing. Lucero who is in front desk was great. She has all the local knowledge to recommend places to eat and beaches to go to. She did everything possible to make our stay enjoyable. Breakfast could be better but for price its ok. If we visited Tulum again we would stay here again because of staff and cleanliness of rooms. AC worked great - room was always cold. Our son enjoyed the pool and since we were only guests we were allowed to swim past pool hours .
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Struttura carina in una zona in cui non te lo aspetti. Piccola piscina in un cortile interno: ci sono solo 2 lettini e il sole ci batte solo nelle ore centrali. Camere abbastanza moderne. Colazione non particolarmente ricca. Quando piove manca la corrente nel quartiere: così ci ha detto la ragazza quando dopo un temporale notturno siamo stati senza per ore. Hanno usato un generatore di emergenza per alimentare la cucina e poter servire la colazione.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Que como está en construcción fallaron las instalaciones
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness, and property were all great. That is why my rating is almost excellent the only request and concern I would have to say I have for the hotel is that, they should add a mini fridge, hair dryer, and a small table. At least in the room I stayed in which was a queen bed for 2 people it didn’t have this. Aside from that I had a wonderful time in Tulum and my stay with Luna Llena was better than expected.
Stayed 4 nights in May 2019
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel agradable y muy buen trato al personal, muy limpio
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
muy cerca de playa, bastante confortable, cerca de los restaurantes facil acceso
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

Salvador

Liked: Staff & service, room comfort
buena atencion, detalle en el desayuno que el cereal estaba lleno de hormigas, en la habitación falto un par de vasos para tomar agua y 1 botellita de agua por cualquier cosa.
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantaba. Was a very nice and and super clean pleace served by great people.
Stayed 1 night in Oct 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
The hotel was cute, quaint and located just off the main drag of the shops in Tulum. Unfortunately, I was not able to use the bikes to ride into town as I rented a car but I imagine that the ride would not take long. If you're looking for a spot to just crash while out partying and don't mind a hard bed, then this would work. Just be sure to lock up your luggage or take your valuables as I came back one evening to my personal items laid out on the floor and bed as if someone had been searching for something. Luckily I took my laptop and valuables with me and only left inexpensive items at the hotel.
Stayed 5 nights in Aug 2018

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