Presidential Suite | Individually decorated, individually furnished, desk, blackout curtains
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Reviews of Randor Residence Tokyo Grand

3 out of 5
Randor Residence Tokyo Grand
4-35-14, Higashinippori, Tokyo, Tokyo

Reviews

6.6
Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

6.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

JENILYN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extremely difficult to find property especially at night , v v v dark , no lighted signboard, no lobby to keep luggages, quite difficult to get taxi, tv too low on table, access to 2 supermarkets 💦
Stayed 1 night in Oct 2023
Response from RANDOR HOTEL Yoshino on 24 Oct 2023
Thank you for choosing RANDOR HOTEL. We apologize for any inconvenience caused. We always welcome custmer's request to put your luggage in a room before check-in. We look forward to serving you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The worst experience. It might look like a deal but you get what you pay for. Sketchy neighborhood
Stayed 14 nights in Aug 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Spacious
This apartment is worth its price. Spacious and comfortable. Cooking ware and utensils were provided. You can cook your own food and there's also fridge. Hot and cold water. THERE'S ONLY 1 LET DOWN. THE HEATER IN THE BATHROOM WAS NOT WORKING WHEN WE WERE THERE.
Stayed 2 nights in Dec 2019
Response from Randor Residence Tokyo Grand staff yamamoto on 12 Jan 2020
Dear our customer. Thank you for staying at our hotel. We are appreciate for your favorable feedback. We are sorry for your inconvenient for the problem of heater. We will improve as soon as possible. We look forward to serving you again. Best regards.

8/10 Good

YUHUI

Travelled with family and small children
Liked: Amenities, property conditions & facilities
住宿前後都有大型超市很方便。交通位子也很不錯。只是這次我們入住2/27-3/5、對於打掃真的要加強。我們入住時、在床底發現還有前面客人的小朋友襪子&餅乾屑。冰箱旁也是無意間發現有灰塵。還有洗衣粉也都沒補。
Stayed 7 nights in Feb 2024
Response from Randor Residence Tokyo on 1 Apr 2024
Thank you very much for using Landor Hotel. Thank you for your valuable opinion. All of our staff will work hard to provide better service based on your feedback. We will try our best to improve our cleaning. We look forward to seeing you again.

10/10 Excellent

RAGHUNATH MOTIRAM

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from ランドーホテル　伊藤 on 24 Feb 2024
Thank you for choosing our hotel, and we are glad to hear that you were satisfied with your stay. We look forward to seeing you again.

10/10 Excellent

KATSUHISA

Stayed 1 night in Feb 2021

10/10 Excellent

Sayaka

Travelled with group
Liked: Cleanliness, room comfort
住める(笑)
めちゃくちゃ良かった。 強いてあげるなら 調理器具や皿がもう少しあったら っていうのと、グリルに網がついてなかったので、あったら良かったな…ぐらいです。
Stayed 1 night in Jan 2021
Response from スタッフ on 23 Jan 2021
この度は当ホテルをご利用して頂き、誠にありがとうございました。 お部屋も非常に気に入っていただけたようで大変光栄でございます。お客様に指摘して頂いた点に関しましては真摯に受け止め、サービスの向上を目指す所存でございます。 我々のホテルは東京以外に北海道、京都、福岡など全国に広がっております。立ち寄った際にはぜひご利用くださいませ。

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Aug 2020
Response from Randor on 5 Sep 2020
ご利用誠にありがとうござました。

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from フロント倉中 on 18 May 2020
ゲスト様 この度は当ホテルをご利用いただきまして誠にありがとうございました。 お客様にご満足していただけるようスタッフ一同精進してまいります。 ありがとうございました。