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JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing

Choose dates to view prices

JR-East Hotel Mets Shibuya places visitors in Tokyo's vibrant fashion district. The hotel offers in-room WiFi and laundry facilities. Multilingual staff assist guests in navigating their stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 21 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 16 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 21 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Washer/dryer
Blackout curtains
Hairdryer
Separate bath and shower
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin for 5 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Washer/dryer
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Twin Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Superior Double Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room Non smoking

  • Sleeps 2

View all photos for Superior Single Room Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

View all photos for Single - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Single - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Twin - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Deluxe Twin - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

View all photos for Deluxe Twin For 5 People - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About the area

Map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002

What's nearby

  • Shibuya Sky - 3 min walk - 0.3 km
  • Shibuya Scramble Square - 3 min walk - 0.3 km
  • Shibuya Hikarie - 5 min walk - 0.4 km
  • Cerulean Tower - 6 min walk - 0.5 km
  • Shibuya Crossing - 6 min walk - 0.6 km

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Tokyo (HND-Haneda) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk
  • ‪水炊き・焼き鳥 とりいちず酒場 渋谷新南口店 - ‬1 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel near Shibuya Crossing
JR-East Hotel Mets Shibuya provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self-parking (surcharge) and multilingual staff
  • Luggage storage, a 24-hour front desk and a vending machine
  • A front desk safe
  • Guest reviews give good marks for the proximity to public transport and overall condition
Room features
All 186 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with toilets with electronic bidets and hairdryers
  • Fridges, heating and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

Is JR-East Hotel Mets Shibuya pet-friendly?

No, pets are not allowed at this property.

How much is parking at JR-East Hotel Mets Shibuya?

Self-parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at JR-East Hotel Mets Shibuya?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at JR-East Hotel Mets Shibuya?

Checkout is at 11 AM.

Where is JR-East Hotel Mets Shibuya located?

Located in Shibuya, this hotel is within a 10-minute walk of Shibuya Scramble Square and Shibuya Crossing. Tokyo Tower and Shinjuku Gyoen National Garden are also within 3 miles (5 km). Shibuya Station is only a 2-minute walk and Omote-sando Station is 18 minutes.

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JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1000 reviews
Rating 8 - Good. 305 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Violeta

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing place to stay ! Loved it and definitely recommend
Stayed 3 nights in Nov 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean, Helpful and Friendly Staff and Great Location
Stayed 4 nights in Oct 2025

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this area and the hotel was perfect for us
Stayed 3 nights in Oct 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Staff and location
Stayed 6 nights in Nov 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, will stay again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Carleigh

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice bathrooms. We loved the breakfast buffet, the French toast was so yummy. The staff was kind and very helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a deluxe twin residential style room. It was small for 3 people but the beds were comfortable. The room came with a washer/dryer which was very convenient. The location is walking distance to restaurant and shopping, and the area was quiet. We will definitely stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Verble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025

10/10 Excellent

Deng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff are very friendly
Stayed 4 nights in Oct 2025

10/10 Excellent

Minnie

Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean and staff was super nice! It was convenient you can go straight to your floor without having to stop by the front desk floor. It was also close to the station.
Stayed 3 nights in Nov 2025

8/10 Good

Gema

Liked: Cleanliness, amenities, property conditions & facilities
“Small room but great stay!” The room was small, but very clean and had everything I needed. The amenities were great and the location made it super easy to get around Shibuya. Perfect spot if you’re looking for convenience and comfort in the city.
Stayed 6 nights in Oct 2025

10/10 Excellent

Kenny

Liked: Amenities
The staff was amazing here, everyone was so helpful. This place is also super close to shibuya station and square, so everything was accessible.
Stayed 7 nights in Oct 2025

10/10 Excellent

Mehr

Liked: Cleanliness, amenities, property conditions & facilities
Incredibly convenient location. You just exit Shibuya Station from New South Gate and follow signs to the hotel. The hotel was quiet and clean and had everything we needed for our stay. Staff are able to help arrange luggage forwarding to your next hotel for you. Will definitely stay here next time I visit and would recommend to everyone.
Stayed 6 nights in Nov 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry was convenient and easy to use, room was clean and tidy, exactly as depicted. Great location, near station and extremely friendly and helpful staff.
Stayed 6 nights in Oct 2025

10/10 Excellent

LIOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and very good breakfast
Stayed 5 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel! Right in the heart of Shibuya next to the train station it was convenient to get anywhere. The hotel is in very good condition, the service was outstanding and the amenities were great. Our first room faced the train tracks and was too loud so we requested a change of room to the other side of the hotel which we were granted and it was much better.We would stay here again for sure and recommend it to others
Stayed 3 nights in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 6 nights in Nov 2025

10/10 Excellent

Windell

Liked: Cleanliness, amenities
Great location and stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to the shinbuya station. Its only a 10 min walk to scramble square. The location made it very convient to get on the subway and explore Tokyo
Stayed 5 nights in Nov 2025

10/10 Excellent

Theresa

Enjoyed our stay, good location and close to everything we wanted. We walked everywhere. Lots of good food options. There was some sticky residue on the desk that we cleaned off. Our ac vent was making a loud noise the first night but when we let the staff know, they fixed it right away. The hotel were very apologetic. The staff was all very nice, will be staying here again
Stayed 4 nights in Nov 2025

10/10 Excellent

Odun

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Breakfast is great and generous! No complaints at all. Will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are quite small but you can’t beat the price and convenience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, literally connected to Shibuya Station and the Shibuya Sky building. Lots of restaurants and coffee within walking distance. Short walk to the Scramble and Hachikō Square. Easy to jump on the train or grab a taxi. Very helpful front desk staff, easy check-in and check-out process. Room was the largest we had in Japan, and was very quiet. Would definitely stay here again!
Stayed 4 nights in Oct 2025