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"I loved their coffee machine! Staff was very friendly."

"The ownership seemed in transition with policy like free breakfasts being changed. The buffet breakfast was not offered. Room was clean but the auto on lighting in the sink area would come on with any movement. Since there is not a door, we often would be awakened . The person on the front desk was very helpful as was the housekeeper."

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"This is the first time I’ve had the reception personnel check in daily by text about our stay. And accept requests or answer questions by text. Even though it was by text, there was a human aspect to the interactions. Everything was great. The only minor issue we had was the laundry detergent which was supplied by the hotel was Tide. We are both allergic to string detergents but the staff was helpful in suggestions in finding alternatives. The only thing we didn’t experience was the restaurant...

"Room was beautiful. Dining was awful. Bland food and terrible service. Front desk was not knowledgeable about things to do in the area. Went on the onsite hike and trail was not well marked. Off duty employees said they hadn’t gotten around to the t yet. Very underwhelmed by the resort"

"Clean room, and two bathrooms!!"

"Excellent location, a beautiful setting with great amenities and access to everything Incline Village and Lake Tahoe has to offer. To pick one fault however, it was the cleanliness and upkeep of the rooms and properties. Upon arrival, we found food crumbs and popcorn on the bedroom floor. We had a 6 night stay and did not receive housekeeping one time - we had to visit the front desk to request additional toilet paper and fresh towels (family of 5). There were issues with the hot tub during our...