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Reviews of The Highland Hotel by Compass Hospitality

3 out of 5
The Highland Hotel by Compass Hospitality
Bay Highland Hotel, Strathpeffer, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 353 reviews" "
Rating 8 - Good. 131 out of 353 reviews" "
Rating 6 - Okay. 60 out of 353 reviews" "
Rating 4 - Poor. 36 out of 353 reviews" "
Rating 2 - Terrible. 18 out of 353 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Demetra, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and very helpful. The rooms are a bit dated but the hotel itself has a certain Scottish charm.
Stayed 1 night in May 2024

8/10 Good

Jorge, Edinburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well located in town centre, parking was very easy around the property, 2 min walking distance from Morrisson's daily, a chinese takeaway and 2 cafe/bistro. Definitely recommend it if you're on your way of NC500.
Stayed 1 night in May 2024
Response from Highland on 14 May 2024
Thank you for your feedback, it is greatly appreciated

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled as a couple and stayed in a superior room overlooking Strathpeffer which is a lovely village with nice walks. It was a lovely, large room with a sofa and a big modern bathroom. Breakfast was good with plenty of options and had gf bread for anyone intolerant/ coeliac. The toaster wouldn’t be suitable for coeliac due to cross contamination with normal bread crumbs. A bacon sandwich with the gf bread was ample though and with other continental choices too. We couldn’t book an evening meal unless we were already booked as half board. But we did have an amazing fish supper at the Siddy Fish & Chip Shop in Contin just down the road, which also has a separate fryer for gf. We had a drink in the bar in the evening which was full due to coach parties and a biker convention which made for an interesting night. The resident entertainer was geared up for the coach parties and had people up dancing and really enjoying themselves, which was great to see. The hotel is decorated in lovely authentic Scottish style but seems to cater mainly for coach parties and large groups. Visit rogie falls if you get the chance. Also the sweet shop in the pavilion was like stepping back in time with a lovely selection. Overall a good stay on our NC500 trip.
Stayed 1 night in May 2024
Response from Highland on 14 May 2024
Thank you for your feedback, we greatly appreciate it

6/10 Okay

Aida

Stayed 1 night in May 2024

10/10 Excellent

Gloria Diane

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The carpet adds a Scottish atmosphere right from the start. The entertainment on both nights was an unexpected surprise. The lift is unique, and ohhh so needed!
Stayed 2 nights in Apr 2024
Response from Highland on 14 May 2024
Thank you for your feedback, it is greatly appreciated

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Raluca

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Highland on 14 May 2024
Thank you for your feedback, it is greatly appreciated

10/10 Excellent

Kenneth

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was the best! Hotel is just lovely.
Stayed 1 night in Apr 2024
Response from gm on 23 Apr 2024
Thank you for your kind feedback, it is much appreciated

8/10 Good

Paula

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you like to walk and hike. Beautiful older building, traditional Scottish, well maintained!
Stayed 3 nights in Feb 2024
Response from gm on 23 Apr 2024
Thanks Paula for your positive feedback. It is much appreciated by the Team.

8/10 Good

ailsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent
Stayed 2 nights in Feb 2024
Response from gm on 23 Apr 2024
Thank you Ailsa for our 4 star review.

8/10 Good

Paula

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable place to stay, always toasty warm inside with spacious hallways and rooms. A beautiful and grand building. Traditionally Scottish!
Stayed 2 nights in Feb 2024
Response from gm on 23 Apr 2024
Thanks Paula - much appreciated

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night break
We loved this hotel , it’s in a gorgeous location, the food was lovely, the bed was massive and so comfortable!
Stayed 1 night in Feb 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect dog friendly hotel
This was our 2nd stay at The Highland Hotel, we love it, this stay we even travelled almost 4 hours to stop for 1 night. The staff and very helpful & friendly. Our room was simple, clean & had everything we needed. The bed was very comfortable. The food was delicious.
The view from the hotel room window
The hotel
Dog friendly & delicious food.
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Thank you for your great feedback. We appreciate this so much

10/10 Excellent

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel lovely staff
Stayed 2 nights in Jan 2024
Response from Reception Team on 17 Feb 2024
Thank you for your lovely review, we greatly appreciate the feedback

4/10 Poor

Robert

Stayed 5 nights in Jan 2024
Response from Reception Team on 17 Feb 2024
Thank you for your rating. We are sorry we did not meet your expectations

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 31 Dec 2023
Thank you for your rating

8/10 Good

Pauline Love

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We had to stay over because we couldn’t get home due to a storm. We booked this hotel as it was dog friendly and had a lift. Hotel was lovely and well maintained in the bar and reception area. It’s such a beautiful building. Our Room appeared to have been updated some time ago and was clean. Good shower and soft white towels available. With the window open as much as we were able and the heating off we were very warm and uncomfortable through the night. We were put on a floor that had a large container collecting water from a leak in the roof which I found strange due to the size of the hotel and many more rooms would have been available. I think most of the first floor is to house staff. We had issues with the lift and a member of staff told my Husband when he reported it “you’ll have to take the stairs then”. My Husband is able to take the steps despite having disabilities however my elderly Mother was not. Staff need to be aware of hidden disabilities as not everyone uses a walking aid making it so obvious. The lift was fixed, we were told it’s an old lift. We didn’t eat in the hotel. The Chinese next to the hotel is delicious. I think the hotel would be a lovely experience when there are coach tours there, it was very quiet when we stayed. The area is nice too.
Stayed 1 night in Dec 2023
Response from Reception Team on 28 Dec 2023
Thank you for providing us with your feedback, it is greatly appreciated

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 5 Dec 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Fabulous value for Dinner, Bed & Breakfast! This once grand hotel still provides clean, warm, comfortable rooms, and grand, if faded, public spaces. While the dinner menu was a bit uninspiring, the food was fine (and great for the price). Full Scottish breakfast too. Happily stay again for a night or two.
Stayed 1 night in Nov 2023
Response from Reception Team on 17 Nov 2023
Thank you for your wonderful review of our hotel, we are glad you enjoyed your stay with us

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel and the staff was very friendly and helpful
Stayed 2 nights in Sep 2023
Response from Operations Manager on 7 Nov 2023
Thank you Heather for your kind review

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful location. There are a few good walks nearby. Staff were helpful. Inverness is not far and Ullapool is only an hour away.
Stayed 2 nights in Oct 2023
Response from Reception on 30 Oct 2023
Thank you for your lovely review, we greatly appreciate it

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Reception on 30 Oct 2023
Thank you for your 10/10 rating, we greatly appreciate it

10/10 Excellent

Ashlea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where really friend the stay was really comfortable and the food was nice and everything was what we needed it was just a little run down but didn’t effect the stay
Stayed 1 night in Oct 2023
Response from Reception on 30 Oct 2023
Thank you for your lovely review, we greatly appreciate it

8/10 Good

William

Liked: Cleanliness, staff & service
Over all, not to bad. Room was very dated. No bedside light in big family room. Wardrobe blocking view of 20" tv. Double bed off the level. My feet were higher than. My head.
Stayed 1 night in Oct 2023
Response from Reception Team on 24 Oct 2023
Thank you for your feedback, we will look into your comments re bedside lamp and get this sorted.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception Team on 24 Oct 2023
Thank you for your 10/10 rating, we greatly appreciate it!

8/10 Good

Elspeth

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Reception Team on 18 Oct 2023
Thank you for your 8/10 rating, it is greatly appreciated

10/10 Excellent

Alaine

Stayed 1 night in Oct 2023
Response from Reception Team on 18 Oct 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Reception Team on 18 Oct 2023
Thank you for your 8/10 rating, we greatly appreciate it

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on 11 Oct 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 Good

L

Liked: Staff & service
6 out of 10
Food portions at dinner not b8g portion smaller than average,
Stayed 1 night in Oct 2023
Response from Reception Team on 8 Oct 2023
Thank you for your review, it is greatly appreciated

8/10 Good

Graham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Badly needs afrontal facelift for as the first impressions count saying goes,and food at breakfast needs more perfecting
Stayed 4 nights in Oct 2023
Response from Reception Team on 7 Oct 2023
Thank you for your review, it is greatly appreciated

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Mouse issues
Hotel seemed ok for the price. Unfortunately our room had a mouse/rat issue and noise of mice in the roof kept us awake. Had to change rooms and sleep was very broken.
Stayed 1 night in Oct 2023
Response from Reception Team on 8 Oct 2023
Thank you for your review

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Reception Team on 7 Oct 2023
Thanks for your 5/5 rating, it is greatly appreciated.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception Team on 7 Oct 2023
Thanks for your 10/10 rating, it is greatly appreciated.

8/10 Good

James, EAGAN

Travelled with family
Liked: Cleanliness
The hotel is dated. However clean. A must see as it is like stepping back 75 yrs. It is an impressive building
Stayed 1 night in Sep 2023
Response from Reception Team on 7 Oct 2023
Thanks for your review, it is greatly appreciated.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in our room was worn through in spots, dirty water glass in the bathroom, Balcony railing was rotten so the door to it was locked. The room had a musty smell. Hair in the bathroom, and the food at the restaurant could have been purchased at a Texco. Alround never again.
Stayed 1 night in Sep 2023
Response from Reception on 30 Oct 2023
Thank you for your review, I am sorry you didn't appear to enjoy your stay with us and can only apologise

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disappointed Highlander
All was reasonably good for the price, except for breakfast, which was a disappointing affair. The porridge on offer was extremely thin, almost liquid, and easily pourable. It was a few flakes of oat, barely suspended in some hot water and there was no honey or suitable substitute to make it edible. The coffee was weak and the fruit salad lacked imagination and variety in the fruits. The hot element lacked both fried and scrambled eggs. A poor offering all round.
Stayed 1 night in Sep 2023
Response from Reception Team on 7 Oct 2023
Thank you for your review. I am disappointed to read there was no scrambled eggs on offer, as this is standard on our buffet. As your review is anonymous it is hard to tell when this occurred. We will discuss your comments with the food and beverage team to make sure this doesn't happen for future guests.

10/10 Excellent

John

Stayed 3 nights in Sep 2023
Response from Reception Team on 7 Oct 2023
Thanks for your 10/10 rating, it is greatly appreciated.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and room was huge.
Stayed 1 night in Sep 2023
Response from Reception on 29 Sep 2023
Thank you for your 5 star review it is greatly appreciated

8/10 Good

Dinesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stayed 4 nights in Sep 2023
Response from Reception on 29 Sep 2023
Thank you for your positive feedback

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Relaxing
Really relaxing stay. Staff pleasant and charming, very friendly. Beds really comfortable - but needs the pillows sorting. Nice environment with enough locally to see you through
Stayed 1 night in Sep 2023
Response from Reception on 29 Sep 2023
Thank yo for your great feedback

6/10 Okay

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception on 29 Sep 2023
Thank you for you feedback

10/10 Excellent

Beth, St. Peters

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere. Was given a very small corner room, but cozy
Stayed 2 nights in Sep 2023
Response from Reception on 29 Sep 2023
Thank you for your 5 star feedback

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities
Bedroom and bathroom needs a good clean.
Stayed 2 nights in Sep 2023
Response from Reception on 29 Sep 2023
Thank you for your feedback

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Highland break
A very relaxing break. Away from the city and very quiet Hotels positioned ideally for the highlands and easy to navigate via car
Stayed 4 nights in Sep 2023
Response from Reception on 25 Sep 2023
Thank you for your feedback Gary, it is much appreciated.

6/10 Okay

ROGELIO

Stayed 1 night in Sep 2023
Response from Reception on 25 Sep 2023
Thank you for your rating

6/10 Okay

Nathan

Disliked: Cleanliness
Very basic
The foyer within the hotel is nice enough, the staff were friendly and the food was lovely. However, the room is something to be desired. The room is very dated, small, bed is tiny, and the pillow is too soft against a really hard headboard. The room wasn't hoovered, as I discovered toe nails at the side of the bed. The bathroom is very basic. The TV is a 15" one in the room and wasn't even plugged in when I went. It was facing away from the bed. The coffee in the hotel was really poor as well. I had to stop drinking it at breakfast, it tasted like brown water. The car parking is very limited. There is space for 10 cars which you can cram in, however if no space is available there, you have to park on the streets of Strathpeffer next to other residential houses.
Stayed 2 nights in Sep 2023
Response from Reception on 25 Sep 2023
Thank you for your feedback Nathan. We will look into your comments with the Team.

10/10 Excellent

John Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed with the overall package
Lucky dip find on the web site. Amazing place and spot on value for money. You are well advised to prebook Dinner as it is a bargain at the price. Large room with desk and "good" lighting; that's unusual in a hotel bedroom. I have already decided to stay here again when in the area.
Stayed 1 night in Sep 2023
Response from Reception on 25 Sep 2023
Thank you for your wonderful feedback John, we look forward to seeing you again soon.

4/10 Poor

Helen

Disliked: Property conditions & facilities, room comfort
Great location
Reviews of this place vary tremendously so I decided to book 1 night(location was perfect) and decide for myself! On the positive side, the staff are very helpful and chatty plus the breakfast was better than expected; on the negative side, let's just say it needs a lot of investment and TLC. The glory days are gone from this once upon a time majestic hotel.
Stayed 1 night in Sep 2023
Response from Reception on 25 Sep 2023
Thank you Helen for your feedback. We do hope to start with renovations soon.