Search Cottages in Stratford-upon-Avon

"Couldn’t find my booking on the system and had to get someone else to handle it, was waiting ages had to come back later "

"We got lost on the way to the hotel as we took the second turn in however after asking a few staff around we got there. The spa was nice though we had to take our towels from the room as there were issues with delivery to the spa. The foot massage pools were not working but the rejuvenating pool outside was a nice surprise. The steam room and sauna are on the side of women’s changing rooms and that felt a bit uncomfortable as anyone could walk into the women’s changing rooms with the door open at all times. Also I could not keep an eye on my 10 years old son from there so I was not able to use it. The breakfast was lovely. Lots of choice. The grounds are nice"

"Beautiful hotel . Madeleines bar and Issac’s were well managed with excellent customer service and food . The front desk experience was not what we expect from an hotel of this quality and the manager was not experienced in resolving issues. ( hence the lower ratings) Such a shame as the hotel is amazing. Rooms and building just stunning. "

"Excellent breakfast with lots of variety Large comfy bed Good parking Great location. Room cleaned and towels taken but not replaced- had to ring reception twice for fresh towels to be delivered. Tea bags and milk not replenished and needed to ask for them. "

"All was perfect, very good hospitality "

"Hotels nice, room was so nice and bed was very compfy but the lady who booked me in didnt know what she was doing, she asked me if i wanted a bath with shower or walk in shower, i asked for a walk in shower instead gave me the bath. The room she out us in was 358 far from the esclators next to a fire exit 2 long corridor where the light did not come on for a few seconds in the second corridor, so walking in the dark for a couple steps which is not great for ladies walking back on there own or if they have had a drink. For what i paid i didnt bother complain or ask to be moved as room itself is nice. "

"Yes all good"

"Easy parking , spacious location."

"Excellent location, room and breakfast "