Search Hotels Near Steelcase Furniture Headquarters, Grand Rapids

"Great customer service "

"Could be better"

"Carpeting was dirty and the curtains were ripped and shredded. The blow dryer didn't work."

"No breakfast. Pool cloudy. Check in was late. Room not very clean. "

"This hotel is utilized by folks as extended stay so some of the folks staying there are living there full time. The rooms are suites with full size refrigerators and kitchens. The bed was only a full - thought we'd be getting a king. The pillows provided were lumpy messes. The towels were thin and rough. The place charges extra for housekeeping or for additional towels. No complimentary breakfast or coffee. No Ice machines. However, the staff who was working the night we were there was very nice and helpful. My partner had sprained his ankle, and she provided us with extra towels without charging and another pillow so he could prop it up. She offered her own ice pack when I mentioned going out to get ice (as there are no ice machines in the hotel). I did not take her up on it, but it was very kind of her to offer. Overall the hotel left much to be desired, but the staff was good. Hotels are expensive in Grand Rapids, so for one night it was fine, but I probably wouldn't stay here again."

"We were not allowed to check in. They said Hotels.com did not send the reservation to them. I'm not sure who to blame about that, but the property itself was a converted apartment complex, and had sketchy characters wandering the parking lot, and a lot of pot smell. In the end, I was glad we had to re-book somewhere else."

"Nice place. Clean. Would stay again."

"The pool was nice. The bed and bedding were clean and comfortable. The hotel was pretty run down with worn carpeting. In our room, the carpeting was newer. The room had been painted recently, but there were paint runs and spatters. The toilet seat was broken and the shampoo container was broken off the shower wall. There was a faint unpleasant odor in the room."

"Very nice staff. Very clean. Good breakfast. Relatively close to town. Overall nice place."