"The cleaners are great.
Breakfast--good variety but so much waste! Does every cup have to be wrapped in plastic? Do the utensils have to be flimsy plastic? They won't even spread butter. The breakfast staff don't speak to the patrons or ask if everything is okay. Little things.
The reception desk staff could be more attentive and could show more interest. Sometimes they don't even look up. For example, a conversation like "are you here for the operas?" But the experience varied depending on...
"This is one of the best hotels; I highly recommend it. This particular one is very clean and doesn't have smelly carpets. The beds are clean and comfortable, and the staff is excellent. I recommend it."
"We like the view from our window of the water and green space. The large room was comfortable enough with clean (scratchy) sheets and soft pillows. The refrigerator and room stayed cold. Our room was smoke free but the halls, entry and casino reeked of cigarette smoke. The clean bathroom was ample size and the towels were clean. Watch the shower floor as it gets slippery. A stranger tried to open our door after we were in bed but I think he was just lost and we did not feel threatened. ...
"Hotel is currently undergoing a remodel, but still in great shape......the staff was beyond helpful and friendly.......the site and room were very clean and comfortable.......will definitely stay there again"