Search Hotels Near St John West Shore Family Health, Cleveland

"For the Price the room was well maintained and ease of use."

"The hotel was pretty clean. Lobby area looks up to date, rooms are not. The beds are not great at all and no comforters just sheets to sleep with. Hot tub was down while we were there so we were very bummed and the pool area has garbage backs hanging on the ceiling which was a little concerning. Typical hotel breakfast but they ran out of waffle batter so we didn't eat much. You get what you pay for so if you are looking for a cheap hotel with no amenities you are good to book here!"

"Staff were great "

"I complained to staff at the front desk that the room conditions was horrible, Floors very dirty, blood in the blanket, mold on the baseboard of the sink, tub very dirty with a dirty stains around it. Vomit all on the walls . When i told staff they pointed fingers at me accusing me of doing it. Cursing me out , saying that i wasn't gonn3get my deposit back and threatened to call law inforcement on me. And verbally threatened me . I would Never come to this place again it is a hole in the wall."

"Would NEVER stay here again! The shower had hair still in it from whoever stayed in the room before me. I payed for early check in thinking I would be able to relax and enjoy my stay and that didn’t happen. 2 different birthday parties where going on at the same time! The pool was so filthy and dirty and had 30 kids in it. Me and my children couldn’t even get in it. There were no clean towels in the pool area. In the pool ended up having to be shut down and closed due to maintenance needing to be done on it after everyone else got to use it. The hot tub had cold water shooting out of the jets so I couldn’t enjoy that either. One of the worst places I have ever stayed. It was a complete disaster and waste of money!!!"

"This hotel does a great job at the basics: my room was clean and everything was in proper working order; the kitchen actually had dishes, pans, and utensils stocked in case I decided to cook; the staff was professional, polite, and helpful; and there are notable reasons to book this hotel over others next time (free use of laundry facilities, is but one example). Nobody will confuse this hotel for a luxury accommodation. But at the same time, you'll get a spacious, well-equipped room at a very competitive price. If you don't absolutely require room service or valets and you might want to take advantage of a full sized frig or make a meal, this would be an excellent choice for your next stay. "

"It was a fantastic visit. The property is in a nice location in the middle of everything we wanted to do, but not so hectic that we struggled to find parking or had to fight traffic to get there. Staff was extremely pleasant and greeted us on every passing. The layout of the rooms was also great. We traveled with an 11 year old who loved the modern shaped pull out sofa."

"The staff at this hotel was excellent and very hospitable and was the highlight of my experience staying there. They offered complimentary water bottles at check in and had a message on the TV to welcome us when we got to our room. They were attentive and very nice throughout our stay. The room furniture was really nice looking. The desk proved to be the perfect table for my 2 year old to use her coloring books. The other little desk in the room was perfect height for a makeshift changing table. The bathroom unfortunately did not have a tub like was listed in the expedia listing, just a shower (only care because we have a young child). There was no fan in the bathroom. The room was mostly clean but we did find an empty condom wrapper behind the chair. I would say the 2 biggest pain points for me was the bed/pillows were very uncomfortable and made it hard to sleep. And the second being that I thought the breakfast was not as great as previous reviews had claimed- in particular a lot of the fruit that was out had gone bad, the yogurt left out was warm, and other food options did not taste very great. But I felt the waffle maker was my go to during my stay and did not disappoint. The eating area was abnormally dim. We noticed that the elevator was not heated and the other elevator has been broken for a long time. Overall the staff was the highlight of our experience and the stay itself was very average with some pain points, but we are grateful for the stay."

"Pillows are too small. Shower is too cold. Heat was good. Bathroom was a little dirty."