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"The staff at the front desk upon check in were lovely. During our stay, Betty was amazing. She was always sooo friendly and kind. She was eager to help in any way (my Garmin watch needed charging a couple of times durong our stay and she was eager to help out). Rooms were cleaned daily if required. Food was very good, pricey though. Breakfast was included but it was just ok. Mixed Drinks were crazy expensive - not many drank by us. Beer was ok priced. Lots of sargassum at the beach, and they only cleaned it up when there was an event planned from outside the hotel. Beach and amenities were lovely though. Just prepare - you can not flush TP anywhere in tulum. It must be deposited in the garbage cans. "

"Our room was always cleaned, with fresh towels and the staff were very pleasant. Our Butler Julio took especially great care of our needs, from making dinner reservations, to suggesting different activities, to making sure we were always comfortable. I can’t express enough how efficient our Butler Julio was! Thank you!"

"The hotel is beautiful and the staff were very kind and accommodating. They helped our family with everything we needed, especially with our 2 young children. The credit was nice and they even accommodated non alcoholic drinks for my wife who was pregnant. The upper deck and pool is very beautiful but the water is cold and you can’t take drinks or food up there, which is confusing. Still, we loved our stay at Hotelito Azul."

"Location right on the beach was fantastic and the staff were excellent. We did a tour facilitated by the hotel (and much cheaper than if we’d come from Tulum), which was fantastic."

"My stay at Shibari was amazing. It was hard to leave this place as it was such a unique and truly magical spot. The included breakfast is top notch and the service was amazing. The only negative thing about it is on the weekends you can get some noise from the nearby clubs until 2am. This doesn’t bother me as I often wear ear plugs when I sleep. And any hotel near the club zone has this same problem so it’s just a downside to staying within walking distance of that zone. I would definitely stay here again. "

"This wonderful spot and we had a fantastic time. The cabins are clean, beds and sheets are soft and the beach is spectacular. The food and service is excellent. It’s different than your typical vacation spot. By the time we left the staff and other guests felt like friends and family. And there are cats!! "

"Wonderful hotel! "

"Room was very clean. Staff was very nice and helpful. Would stay again"

"Friendly staff, nice decor "