8/10 Good
A
2 Nov 2023
Liked: Cleanliness, room comfort
Disliked: Communication
Property nice; check-in confusing
The property itself is lovely & secluded and the location is a 5 minute drive to everything in Sedona. Our room was cute (though there was a broken spring in the middle of the living room floor and NO HANGERS). This room (17) in particular provides a bit of additional lounging space outside along the creek which we took full advantage of - I am glad that we were in this room comparatively. There was consistent confusion from the property regarding my check-in which required my following up multiple times across multiple platforms and still had to call for the access code to the room at the time of check-in (there definitely seemed to be a disconnect between the fact that I had paid in full on hotels.com and their system saying I owed an additional $375). So not the most comfortable way to arrive after a 6am flight & then driving 2 hours from Phoenix. Ultimately their team member Rose was able to provide me the access code but it's made me swear off these types of listings for the future. Parking was also a bit frustrating as it was difficult to back out of certain spots.
A
Stayed 3 nights in Oct 2023