Search Hotels Near Ruins of Teuchitlan, San Martín Hidalgo

"Stayed 3 nights. With no A/C "

"Restaurant food is awful. Don’t eat there"

"The hotel is as described. Parking was an issue as it is offsite. Staff were extremely friendly and helpful."

"I got a suite for a quick getaway with my wife… the air conditioner was not cooling. I reported it along with the shower head that not working properly either. A maintenance guy went to our room to fix the issues. When we got back to our room the room was super hot still but I thought it was because the setting was 34 Celsius on the ac controller ( the maintenance guy left it like that). I lowered it to 23 Celsius and went to bed because it was 4 am already. Next morning we both woke up sweating because the ac in fact did not got fixed. I requested to speak to the manager in turn ( they had a sign with her name) and they told me she doesn’t work on sundays. The rest of the staff did nothing to give me any sort of compensation or alleviate the situation. Bad customer service, and bad property condition."

"Nice clean hotel, friendly staff, great location."

"The staff was very welcoming and friendly. The whole place was clean and worked well for our weekend stay. I highly recommend it. "

"Great location, very clean rooms and super easy check in. Highly recommend "

"The area is very noisy, and the parking is located in the back, on the opposite street. There is no sense of privacy in the rooms."

"We reserved this hotel and totally regretted after we got to the property. It is absolutely not as described. We were vey disappointed with the hotel and also expedia customer service. This place did not feel safe at all, we contacted expedia customer service to cancel and get a refund. After a long conversation with the agent, he tried communicating with the front desk of this hotel which seemed almost impossible. I also made several attempts to communicate with them by phone, email and had no response. We had 4 rooms reserved, despite the loss of money for all rooms we all decided to leave the property to go rent somewhere else. I insisted expedia to get a full refund for not staying in this property but they denied it. "