"Loved this hotel. It was a great find at a great price and perfectly located for going sightseeing as well as the nearby theatres. Staff were very warm and accommodating. Brilliant"
"Receptionist (a guy) is very impatient and passive. The property is just not well-managed with lots of broken things in the room that each night there're many guests queuing to complain and they can't do much about it."
"This hotel is very well situated with the Hop On/Big Bus having a stop right there, as well the amenities are fantastic. A very cute, clean and delish coffee and pizza restaurant with a nice outside patio as well as modern and comfortable inside seating right beside a wonderful Pub that also has indoor and outdoor seating. The food was very good at both places and it was so convenient to just get back to the hotel after a full and busy day sightseeing on the bus to have great choices right there. The staff were really great as well.
Our room was also very clean and a very nice updated bathroom with a huge tub/shower unit. We would certainly stay here again."
"Very good location but just average room, no windows and AC wasn't amazing so could feel a bit trapped with no fresh air or windows. Good if you have plans and don't need to stay in the room for long periods apart from sleeping"
"Everything was great. Really helpful staff, good sized rooms with good amenities.
I’ve stayed in Kensington many times, but never here before, I think I was put off by the logo looking a little dated, it was never for specific reasons, that’s the only thing I can really think of. I only booked it because my usual go-tos were full, but in the future this will be my first choice."