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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"No basic things like slippers, water filter machines on the floor or bottled water in the room. Not everyone wants to drink tap water. Staff busy and housekeeping slow. The included breakfast, location and clean modern rooms compensates somewhat."

"The fire alarm rang on the morning 08:00 of the 24th for forever, no announcements or guidance from hotel staff. Air conditioning was broken during our entire 3 night stay and we were told just as the receptionist handed us the keys, a bit late to also mention that there will be heavy construction drilling from 08:30-17:00 hrs, Add insult to injury there was no hot water from the 24th of July through our departure on the morning of the 25th. This was a severe hardship as we had a long journey...

"The rooms need remodeling"

"The hotel is in a convenient location and bed was comfortable, however is due for a refurbish. Fridge didn’t work, aircon was struggling and bathroom didn’t have a fan."

"We stayed for one night during our short stay in London. The room was very clean, the shower was warm, and the neighbourhood was safe."

"Great location and room!"

"Enjoyed out time at the hotel"

"Best choice excellent location comfortable rooms and helpful staff one thing that not all the rooms have fridge"

"I really enjoyed my stay over the weekend at Citizen M, everything was as expected. and it is very centrally located in London by the Tower of London. The bed is super comfortable and I hope to go back again soon."

"Good hotel next to huge park and very convenient with shops around."

"Great experience!"