8/10 Good
Richard
Travelled with partner
5 Jun 2024
Liked: Amenities
The staff especially Philip and Raquel were amazing.
The only thing that let the hotel down was the breakfast which was not as shown on the hotel website, ie a buffet.
I was informed that the buffet had been withdrawn very recently and replaced with a paper bag containing a paltry carton of fruit juice, an apple and tiny custard tart , a bottle of water and literally the smallest roll I’ve ever seen! It was like a button !!
I asked for more food as my partner is diabetic and that was embarrassing. I mentioned all of this in the hotel website review option stating that a hotel which called itself a boutique four star establishment should be ashamed at how they had let themselves down by such a mean spirited and frankly mean display of cost cutting at its worst.
My partner and I returned for a final night at the end of our holiday to find that the paper bags has been replaced by little baskets with two rolls instead of one which is a step in the right direction! They need to bring back the buffet breakfast immediately! Again Philip on reception was amazing and made a special effort to get our room ready early … give that man a pay rise!
Richard
Stayed 1 night in Jun 2024