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Poole Quay Hotel

3.0 star property
Bayside hotel with bars/lounges and 24-hour front desk

Choose dates to view prices

Photo gallery for Poole Quay Hotel

Front of property
Reception
Lobby
Breakfast, lunch, dinner served; sea views
View from property
Located near Tower Park, Poole Quay Hotel offers a peaceful getaway with its golf course, sunny terrace, and gardens. Travelers can relax in one of the two bars or use the WiFi to plan adventures. Past visitors particularly appreciate the staff's helpfulness.

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Single Room

Standard Single Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Single Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Harbour View

Standard Double Room, Harbour View | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Double Room, Harbour View

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • Harbour view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds, Harbour View

Standard Twin Room, 2 Single Beds, Harbour View | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Twin Room, 2 Single Beds, Harbour View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Shower/bath combination
Private bathroom
Free bottled water
  • 20 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds
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About the area

Map
The Quay Poole Dorset, Poole, ENG, BH151HD

What's nearby

  • Poole Harbour - 2 min walk - 0.2 km
  • Poole Quay - 2 min walk - 0.2 km
  • Lighthouse, Poole's Centre for the Arts - 10 min walk - 0.9 km
  • Sandbanks Beach - 12 min drive - 8.1 km
  • Bournemouth Beach - 12 min drive - 8.7 km

Getting around

  • Poole Station - 12 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 31 min drive

Restaurants

  • ‪The Brewhouse - ‬7 min walk
  • ‪Poole Arms - ‬4 min walk
  • ‪Slug & Lettuce - Poole - ‬5 min walk
  • ‪The Lord Nelson - ‬3 min walk
  • ‪Banana Wharf Poole - ‬2 min walk

About this property

Poole Quay Hotel

Hotel near Poole Harbour
Located close to Tower Park, Poole Quay Hotel provides an adjacent golf course, a terrace and a garden. The on-site restaurant, Harbour View Restaurant, offers breakfast, lunch, dinner and ocean views. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self-parking (surcharge) and wedding services
  • A banquet hall, 1 meeting room and bike parking
  • A front desk safe, a 24-hour front desk and smoke-free property
  • Guest reviews speak highly of the helpful staff and location
Room features
All 70 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Free infant beds and travel cots
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with baths and showers
  • 40-inch TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Similar properties

Lunch and dinner served

Holiday Inn Express Poole by IHG

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very good, 1,003 reviews
The price is ฿2,091
฿2,509 total
includes taxes & fees
30 Nov - 1 Dec
Holiday Inn Express Poole by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:30 AM to 10:30 AM for a fee: GBP 12 for adults and GBP 6 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Anchor Bar
  • Harbour View Restaurant

Things to do

  • 18-hole adjacent golf course

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 990 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • On the bay
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 12 for adults and from GBP 6 for children
  • Self-parking fee: GBP 7.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Poole Thistle
Thistle Hotel Poole
Thistle Poole
Poole Thistle Hotel
Thistle Poole Dorset
Thistle Poole Hotel Poole
Thistle Poole Hotel
Thistle Hotel
Thistle Poole
Poole Quay Hotel Hotel
Poole Quay Hotel Poole
Poole Quay Hotel Hotel Poole

Frequently asked questions

Is Poole Quay Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Poole Quay Hotel?

Self-parking is available for GBP 7.00 per night.

What time is check-in at Poole Quay Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Poole Quay Hotel?

Checkout is at 11:00 AM. Late checkout is available for GBP 10 (subject to availability).

Where is Poole Quay Hotel located?

Situated in Poole, this golf hotel is steps from Poole Harbour and within 6 mi (10 km) of Tower Park and Bournemouth University. Bournemouth Beach and Bournemouth International Centre are also within 6 mi (10 km). Poole Station is 12 minutes by foot.

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Reviews

Poole Quay Hotel Reviews

7.6

Good

7.8

Cleanliness

9.0

Location

8.2

Staff & service

6.8

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 180 out of 720 reviews
Rating 8 - Good. 315 out of 720 reviews
Rating 6 - Okay. 125 out of 720 reviews
Rating 4 - Poor. 66 out of 720 reviews
Rating 2 - Terrible. 34 out of 720 reviews

Reviews

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and staff were more than friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poole quay stay.

Upon arrival we received a friendly welcome and check in was fast. Clean room and a great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All round excellent

Lovely hotel Friendly staff Great location Comfortable room
Stayed 1 night in Nov 2022

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. A great location for Poole harbour!
Stayed 1 night in Sep 2023

10/10 Excellent

Vicki

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyed this hotel. Location in the heart of Poole made it easy to walk to stores and restaurants. Front desk staff was accommodating.
Stayed 1 night in Oct 2022

10/10 Excellent

Maisie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a really nice hotel and the staff members decorated my boyfriends room for his birthday and it was gorgeous so happy Definitely stay again
Stayed 1 night in Aug 2022

8/10 Good

Sue

Liked: Cleanliness, staff & service, room comfort

Nice hotel, needs a bit of freshening up

Nice hotel that just needs a little bit of updating. Lovely location, good parking, clean, nice room, lovely breakfast, friendly staff.
Stayed 1 night in Jul 2022

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities
All the staff were really friendly. The room was lovely, clean and roomy. Breakfast was good, plenty of variety. The hotelnis in a perfect location, overlooking the harbour and just a short walk to the shops, pubs and restaurants. Plenty of parking spaces and secure.
Stayed 2 nights in Oct 2023

8/10 Good

Maureen

Liked: Cleanliness, staff & service
The hotel has a very nice view of the harbour. However, the carpets the hotel are very old, they need to be replaced.
Stayed 2 nights in Oct 2023

6/10 Okay

Allen

Liked: Amenities
The property was okay but the breakfast dining room was cold.
Stayed 2 nights in Jul 2023

8/10 Good

DAC

Liked: Cleanliness, staff & service, room comfort

Decent room close to harbour

Decent room for the price and we were lucky to get availability at last minute. Quite dated and worn in places eg wardrobe and bath, but it all functioned fine.
Stayed 1 night in Jul 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfectly adequate

Room seemed clean and the bed was comfortable enough as i slept quite well, staff were friendly enough, the hotel is quite well situated with a good amount of restaurants nearby if you don't want to eat in
Stayed 2 nights in Oct 2023

8/10 Good

Amit

Liked: Cleanliness, staff & service, amenities
A lovely quiet hotel with nice views of the Marina. We didn't dine at the Restaurant but went to the coffee shops next door which were nice and the hotel was close to a Tesco Express and a short walk to the Town centre. The staff were great but the hotel itself was a bit dated on the inside and out.
Stayed 4 nights in Aug 2022

6/10 Okay

Sieglinde

Liked: Amenities
Staff, if present, very impersonal. The ideal hotel if you have to take the ferry, it's very near
Stayed 1 night in Jul 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort

The view made it

We enjoyed our stay but normally we love it at the quay hotel, the breakfast was not upto its usual standard and the bed was hard, staff were really friendly which helped our stay plus looking over poole harbour is wonderful,
Stayed 2 nights in Jul 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
While on arrival the exterior of the hotel didn't look much, internally was very different and all good. Checkin service was very good, the instructions for using the adjacent car park clear and easy to follow. The room was comfortable and pleasant, only real moan would be the lack of instructions for the 'aircon' unit. Restaurant service was very good staff were attentive, pleasant and helpful. Would stay again if/when in the area.
Stayed 1 night in Jun 2023

6/10 Okay

Elaine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was clean but very dated and could do with an upgrade urgently. Good position.
Stayed 1 night in Aug 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities
The Quay hotel is ideally placed for access to parks, pubs, restaurants, sight-seeing and shopping, whether on foot or by car. The hotel is due for redevelopment in the next 2-3 years, so consequently is a bit "tired". The rooms are clean and the beds comfortable. Harbour view rooms are best. Breakfast is good, with reasonable choice. The staff are excellent. We have not used the restaurant for dinner as there are so many dining choices within a 10-15 minute walk.
Stayed 5 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service
Bed was very small. Not overly clean especially in reception area and outside.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Even though low expectations to the facilities, we were surprised by the standards. Carpets in need of a thorough cleansing, damages on interior which could have been easily repaired. Short stay, so we didn’t meet a lot of staff. However the staff in the restaurant was a positive experience.
Stayed 1 night in Aug 2023

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly quiet hotel in the middle of Poole

First of all--finding it was a problem. I stopped and asked people.They did not know where Poole Quay hotel was ! PQH should have said that it was previously called the Thistle Hotel ! Quiet room. Did not try hotel restaurant as many on the Quay Service good
Stayed 1 night in Jul 2022

4/10 Poor

Susan

Disliked: Cleanliness

Bath quite grubby

View was nice but the bath was really grubby and floor not cleaned properly. The breakfast we decided to have the first day was average. Scrambled eggs quite runny and we did think the plates they provided for the English breakfast were side plates lol obviously didn't want people filling them up too much.
Stayed 2 nights in May 2023

6/10 Okay

bal

Disliked: Cleanliness, property conditions & facilities, room comfort
Property is very very dated, though clean. The window handles were covered in black mould. Light of the fridge in room kept us awake as did buzzing sound of fridge
Stayed 1 night in Mar 2023

6/10 Okay

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities

disappointed

Weekend away prior to the festive madness plenty to do in the area. the hotel itself looks tired whilst clean with one member of the team who booked us in a credit to the hotel team. unfortunately, the same could not be said about the bar team who decided to close the bar at 11-15 despite being residence and the best efforts of the night porter. we are both middle aged and not expecting a party !
Stayed 1 night in Dec 2022