Search Luxury Hotels in Playa del Carmen

"Everything was well kept, food was really good for an all inclusive. "

"We had a really good experience at the riu tequila. They really try their best on cleaning the seaweed. "

"Very nice boutique type of hotel. The room was beautiful with a nice, comfortable bed. It lacked ammentities beyond soap, shampoo and a coffee maker. No robes, slippers, toiletries or mini bar selections. Staff in general, was cordial, polite and helpful, but my interactions seemed transactional. Food service and selection varied. The italian restaurant was the best, especially the outdoor seating. The Grill also served a great fillet. The buffet was OK, but just a standard selection of dishes. What diminished this hotel was it felt cheap, meaning everything had a price or restriction. A card to get a pool towel, a CC hold in case something was damaged in your room, room service charge was $10.00 per delivery, the cabana fee was$125.00 per day. I mentioned the lack of room ammentities. The 2 major negatives, for me, my opinion, were: outrageously loud music and DJ at the pool for hours in the afternoon. The constant, strong percussion beat that i couldn't get away from. The other major issue was the pool opened at 7:30, however by the time i got to the pool at 8:00, every single chair and umbrella was taken with a towel and personal item, meaning they space was already taken. However, most days, many chairs were unoccupied all day long. The 4th day of my stay, i went to the pool at 6:50 AM, 40 minutes before the pool opened, and again, every chair, lounge and umbrella were taken. A complaint to the concierge did not correct the situation. "

"Pools were nice and ambience was excellent! Food was amazing as the selection changed from day to day. Staff was very professional however the Barceló concerge could be pushy at times with special rates and discounts. All in all i would bring my family back again. "

"The Laguna Villa was truly lovely. Staff were great. Food was more than good enough. Will stay again."

"The rooms were always clean and housekeeping was good, not great. We tipped $100 pesos every day for housekeeping and there was nothing special but just really clean. The pool and beach servers were always on the ball and friendly and never felt like we waited. The bartenders were very friendly both at the pool bars and the lobby bar. All around great staff. Special thanks to Saul at La Palapas for reading my mind and bringing me a plate of bacon. It was like magic. Also praise to Moises, Jesus, and last but not least the Kinoko host Francisco. The food was delicious at Las Murales steakhouse. I had the wagyu ribeye and it was the best steak I’ve ever had in Mexico and I’m from Alberta, the steak capital of the world. Kinoko Japanese was excellent especially the Teppanyaki experience with the chef. Omelettes were the breakfast peak and the bacon was always crispy. Lattes were good as well and was quick. Overall I’ve been to almost a couple dozen resorts over the years from 4 star to 4 diamonds and this one was pretty epic considering the property itself was older (2006 I think?) and the beach was no bueno. The cleanliness, staff and the food made up for the few shortcomings. Would come again."

"Yes"

"Amazing all around, food, property and staff were top notch! Would definitely go back!!"

"Room and pools were great. Staff was the worst I’ve encountered at a Mexican resort (this being our 4th trip). They constantly seemed annoyed with having to do anything. The family concierge is not useful at all. I’ve booked a similar concierge room at Palladium Kantenah last year and this is like night and day in terms of quality. We had to reach out to them on our 2nd day when it became obvious that they were not attempting to introduce themselves. We constantly had to remind them that we asked for things like ice (there are no ice machines in this resort, or at least not in the family section that we were in). They couldn’t get us any reservations other than 9pm which doesn’t work with young kids. When walking by the restaurants between 6 and 8, they were never full. Not sure why no resos are available if the restaurants are empty. Beaches were covered in sargassum, but that’s no fault of the hotel. it did however make the beach unusable. Room was big however hot tubs on balconies don’t work. You would have to fill your tub for hours to get enough water. This wasn’t just our room, we travelled with 6 other families and none worked. Some positives: pools and water park were great, buffet was good enough. Swim up bars were great and the drinks were well made. In summary, not worth upgrading to family concierge and this resort is far from 5 star. Closer to 3.5 if you want to be realistic."