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Reviews of Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1135 out of 2561 reviews" "
Rating 8 - Good. 660 out of 2561 reviews" "
Rating 6 - Okay. 360 out of 2561 reviews" "
Rating 4 - Poor. 207 out of 2561 reviews" "
Rating 2 - Terrible. 199 out of 2561 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Apr 2024

2/10 Terrible

Jean

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Toilet inoperable for two days and air conditioner condenser leaked in the closet
Stayed 5 nights in Apr 2024

2/10 Terrible

Tiffani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WORST EVER
Stayed 3 nights in Apr 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing resort. It was even better than expected. The rooms were clean, very comfortable, and the staff was amazing. A lot of pools, (huge pools), activities, programs, restaurants. The food in restaurant was unbelievable, delicious, 5 stars. Highly recommended!
Stayed 4 nights in Apr 2024

10/10 Excellent

Yasassri

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a wonderful getaway. However wish the staff could assist with English often.
Stayed 3 nights in Apr 2024

10/10 Excellent

Vladimir

Travelled with family
Excellent
Stayed 8 nights in Apr 2024

2/10 Terrible

Amoni

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They charge you to make reservations at the specialty restaurants, there were LOTS of RACOONS and CATS roaming around the property. One day while i was sitting at the pool, a RACOON jumped up on the bar and took my burger off the bar, the 6000 section rooms are in a very dark, secluded area and a long walk from everything. The staff was rude, one person told me if i didn't like the policy about paying for the specialty restaurants, i should just eat in the buffet. There were 10 of us. This was the worse experience we ever had at an all inclusive/resort.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tina Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and gardens. Loved all the animals on the property, Walkways were nice and clean, very nice beach. All the employees were very friendly! We enjoyed the evening entertainment/shows. It would be nice for the rooms to be updated but otherwise it was a great place and I would come back.
Stayed 8 nights in Apr 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful and very clean but prepare to walk. Although there is a shuttle available for the long walks it is not always available therefore you have alot of walking to do. Food was delicious with lots of variety and styles. Rooms were very big and comfortable. Wish there was an adults only pool available for the platinum member when you upgradeZ
Stayed 5 nights in Apr 2024

6/10 Okay

Tony

Liked: Staff & service, property conditions & facilities
Great location but a lot of walking
Stayed 11 nights in Apr 2024

8/10 Good

Yazmira

Liked: Cleanliness, staff & service, property conditions & facilities
I dislike the staff stressing you to joing the club resort
Stayed 7 nights in Apr 2024

10/10 Excellent

Dariusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. The staff were all friendly and fantastic. House keeping kept the rooms in perfect condition. The good was good, though some of the items tended to dry out, being out on the trays. Mostly the meat. I loved the various cakes, treats and ice cream available for a dessert. The property wasn't very crowded, lots of space at the buffet, bars, pools, beach. We enjoyed looking at the various animals on the property, checking out the shops. My only gripe was the bellhops not showing up on time on my checkout day. Fearing missing the shuttle, we ended up walking the whole way to the front from our room with all our luggage. I wasn't very pleased with that.
Stayed 7 nights in Apr 2024
Response from Betsa on 30 Apr 2024
Dear DariuszThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review. We hope to have you back very soon. Regards

8/10 Good

Fabiola

Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful I loved the amount of pools and activities that could be done on site. My room was amazing the downfall was the outside shower it was dirty with leaves from the cover all over the shower floor. I had a camera detector and it detected a camera around the desk where the phone and lamp were. The dining areas were massive and sometimes welcoming. The downfall was the service. The servers are supposed to come over to ask your drink options. I hardly got service. They practically looked away. I had a server set up my table for breakfast without saying excuse me or may I get something for you. Literally reached over while I was eating. I will see them ask the white ppl around my table but totally ignore me. That was extremely frustrating and rude. At the Platinum private pool my drinks had no alcohol just juice. She also ignored me but asked all the white ppl if they need any refreshments. I had to make eye contact to get a refreshment. Either than that I enjoyed myself especially at the Spa. Wonderful experience. I would hope they can work on the prejudice employees. I have to say the best table service was my last night I set reservations for the Mexican restaurant and my server was a 10/10. Also a gentleman from the gift shop on my second day was welcoming and I didn’t feel like I was out of place.
Stayed 5 nights in Apr 2024
Response from Betsa on 29 Apr 2024
Dear FabiolaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we are dismayed by your comments as they do not reflect our values. Our team does not discriminate against any of our guests, as they must provide the best service equally. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. We hope that we can regain your trust and be able to serve you again to exceed all your expectations. Regards.

8/10 Good

Riccardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For the most part the resort and amenities were great. 4.5 Great beach but the water was too rocky to enjoy. 3 Most of the servers were great but the odd one just didn’t have any interest serving. 3.5 Sports bar somehow could not stream NHL playoffs. Was very disappointed. Many fans came to bar and they planned on watching NHL playoffs , they simply refused to please the overwhelming crowd that came to watch playoff hockey games for the evening . Most people then just left. Food was at best 3 stars breakfast was good
Stayed 7 nights in Apr 2024
Response from Betsa on 29 Apr 2024
Dear RiccardoThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we will take into account the points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 7 nights in Mar 2024
Response from Betsa on 29 Apr 2024
Dear NataliaThank you very much for your generous rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Brandon Aaron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staying at Riviera Grand Princess was a delightful experience overall. The staff went above and beyond, especially Felix, who handled a situation with professionalism and care. Our Platinum upgrade was worth it, with a wonderful room and great service and amenities throughout our stay. Martin, who manages the shuttle, was also fantastic. Outstanding a la carte restaurant options, and themed entertainment. One thing to note for future travelers is to be mindful of the living wildlife around; it’s best not to leave snacks and belongings unattended. Overall, a great stay with a few helpful tips for fellow travelers.
Stayed 4 nights in Apr 2024
Response from Betsa on 29 Apr 2024
Dear BrandonThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborators so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

10/10 Excellent

karthikeyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All property so good. My suggestion is in wall clocknin rooms. And more sea food in pool bars like crab salad, prawns. Thanks.
Stayed 4 nights in Apr 2024
Response from Betsa on 29 Apr 2024
Dear KarthikeyanThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was all around awesome including the staff. We found our spot at the pool next to the snack bar, due to how amazing the swim up bar staff were. Fabian and Chiero greeted us every day and knew our drinks. They also made sure we were welcomed and very engaging with everyone! By far our favourite spot because of the experience they provided! If you’re looking for a a pool spot I would highly recommend stopping and chatting these guys.
Stayed 4 nights in Apr 2024
Response from Betsa on 29 Apr 2024
Dear TaylorThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborators so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

8/10 Good

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to chill out! Abundant food and drinks! Great atmosphere!
Stayed 5 nights in Apr 2024
Response from Betsa on 27 Apr 2024
Dear HariThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start by saying this property is huge! I had no idea when booking. I truly enjoyed my stay here. My room was stunning, numerous food options and the staff/service was amazing. They have a shuttle to get you around the resort, super helpful. I will be coming back.
Stayed 3 nights in Apr 2024
Response from Betsa on 27 Apr 2024
Dear AngelaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Your comments motivate us to keep providing the best experiences. We hope to have you back very soon. Regards

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Betsa on 26 Apr 2024
Dear JessicaWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 Excellent

Devendra

Stayed 5 nights in Apr 2024
Response from Betsa on 26 Apr 2024
Dear DevendraThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Keren Janileth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, Quiet, clean in general 10 of the 10
Stayed 2 nights in Apr 2024
Response from Betsa on 25 Apr 2024
Dear KerenThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

10/10 Excellent

Dorota

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Grand Riviera Princess. This is the first time Platinum Expedia status was acknowledged and entitled us to extra benefits: platinum restaurant options and platinum swimming pool. We truly enjoyed our stay: restaurants, swimming pool, beach, fun activities. We will be back!
Stayed 5 nights in Apr 2024
Response from Betsa on 23 Apr 2024
Dear DorotaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

4/10 Poor

Tabitha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I had high expectations for this resort from the pictures of the property and other people’s reviews but once we arrived I was disappointed. The resort needs a lot of upgrades and our room did not looked or smelled clean. Had a mosquito and cockroach problem in our room and some of our other family room that came with us too. The food was not good either , my husband left with food poisoning. Would nog recommend this resort to anyone and will never stay here against
Stayed 7 nights in Apr 2024
Response from Betsa on 23 Apr 2024
Dear TabithaThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

10/10 Excellent

Vergi

Liked: Cleanliness, staff & service, property conditions & facilities
Hello dear Ones , i love absolutely everything . Super feliz y satisfecha con todo .El staff de primera , el Concierge Antonio Jesus fue my atento ; educafo ; servicial . Excelente persona :Paola , la jovencita del bar es divina y muy carinosa. Y asi podria nombrar a tantos trabajajadores . Comida fabilosa , expectaculares shows etc Continuo saboreando mi maravillosa experiencia . Mil gracias ,
Stayed 7 nights in Apr 2024
Response from Betsa on 23 Apr 2024
Estimada VergiMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, nos llena de orgullo saber que nuestros colaboradores han sido parte fundamental de esto, sin duda les haremos llegar su reseña para que se sientan felices y motivados a seguir brindando las mejores experiencias, esperamos tenerte de vuelta muy pronto. Saludos

4/10 Poor

Amanda

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Front desk was rude and short with me. I felt like an inconvenience because I spoke English. According to the description i was told Id get a welcome gift and discounts. I was not given anything. We booked the same room as our friends they recieved gifts a welcome sign discount for massage. I did not want to ask while on property because the attitude each time when asking a simple question. Overall the service everywhere else was great. Very accommodating. Very friendly. Eager to help or seek help if they couldn't help. Overall I had a wonderful time at your resort and would recommend it to friends. You can't let one sour apple ruin it for the rest of us
Stayed 4 nights in Apr 2024
Response from Betsa on 23 Apr 2024
Dear AmandaThank you for taking the time to write your opinion. We are sorry that your stay with us was not completely satisfactory. However, we are dismayed by your comments as they do not reflect our values. Our team must offer the best service to all our guests. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. We hope that we can regain your trust and be able to serve you again to exceed all your expectations. Greetings.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT GREAT GREAT!! Can't say enough good about this property, the service, the amenities, everything. The grounds are impeccably kept, every staff member was courteous and helpful and the place is beautiful. We will definitely come back!
Stayed 4 nights in Apr 2024
Response from Betsa on 23 Apr 2024
Dear MatthewThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 Good

David James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing trip was no reason to leave resort, all restaurants were 5 star and all staff were amazing!
Stayed 10 nights in Feb 2024
Response from Betsa on 23 Apr 2024
Dear DavidThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

6/10 Okay

Martha

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like the room I think the rooms are overdue for an upgrade. I don’t like the misquotes. There are a lot of them everywhere. I come back home full of misquotes bites
Stayed 7 nights in Apr 2024
Response from Betsa on 23 Apr 2024
Dear MarthaThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

8/10 Good

Abelardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 5 nights in Apr 2024
Response from Betsa on 23 Apr 2024
Dear AbelardoThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

Nisha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a wider variety of food and proper labelling of food especially for persons not eating certain meats
Stayed 5 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear NishaThank you very much for your generous rating and for sharing your valuable opinion. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

10/10 Excellent

Harlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall place. Staff was amazing.
Stayed 4 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear HarlinThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Andrea Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Cancun and this resort was phenomenal! To the suites, all inclusive options, the staff is incredible! We definitely enjoyed our stay here and will be back again!
Stayed 4 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear AndreaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Lee-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 6 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear Lee AnnThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

10/10 Excellent

Chanesty, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was great and very wonderful! Definitely going to be coming back
Stayed 6 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear ChanestyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We would definitely go back to grand riviera Princess. Such a great resort. Lots of great dining options and the swim out room was worth every penny.
Stayed 7 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear NancyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 22 Apr 2024
Hello dear Oscar. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Inna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location empowered by nature and wild animals. Lots of pools and an organized beach area with bars, spas and tents. Good choice of entertainment and restaurants.
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 22 Apr 2024
Hello dear Inna, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We are happy to know that we offer an outstanding experience on this occasion. Thank you very much for your appreciation of our gastronomic proposal, entertainment and the calm and relaxed atmosphere that we always try to maintain for our guests. We hope to have you back soon at Princess.Kind regards.

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for the family or to party. Food was amazing top shelf booze and a great beach
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 20 Apr 2024
Hello dear andrew, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

jim ford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff lots of options for dining and entertainment. Loved our stay.
Stayed 10 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Jim, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

ADRIANNA, DALLAS

Travelled with family
I like that it’s opened walkable, quiet and safe. But they do need to work on their customer service the staff and the clean of the room. The food was very repetitive most of the time.
Stayed 4 nights in Mar 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Adriana, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Julia, Mercedes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was beautiful, plenty of food only went to the buffet, huge pool, room was great, has a night club so we didn’t need to drive out
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Julia, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

2/10 Terrible

Lindsey, Minot

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 19 Apr 2024
Hello dear Lindsey, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Akash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent and so many things to do. It is conveniently located with easy access to 5th avenue. A shuttle bus takes you to there for $4 per person. I recommend anyone this resort with the size and activities and friendly staff.
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Akash, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , nice a quiet , clean . Staff friendly
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Wendy, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Janaeya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ! Big Property & Pools , Free Room Service W/ Platinum Upgrade , Quiet & Chill . Night Club On Property , Drinks Are Not Watered Down !!
Stayed 4 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear JanaeyaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

L Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear L Andrea, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like.Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future.Kind regards.

10/10 Excellent

Melanie Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat place great service! Will be back.
Stayed 7 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear MelanieThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Stephanie L

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all (13 of us) loved our stay! Only thing i would change would be the ability to book a restaurant for dinner starting the first day of your stay. No reason you shouldn't have the option every single day. If they all get booked up then perfect. Other then that everything was excellent!
Stayed 7 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear StephanieThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards