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"Conveniently located close to everything. Rooms where very comfortable and great value. We stayed on 2 different bookings, and we would definitely stay here again. Breakfast was amazing the rooms were very comfortable. The first time we stayed in an executive room and it was very nice and spacious with a large bathroom and the second stay we booked the same room but when we arrived at 3 am on the morning of our booking the staff went above and beyond and offered us a standard room at no extra cost (again we were way early for our booking). The standard room was obviously smaller but just as comfortable for the 2 of us. The bathroom did not have a bathtub but the shower was big, they offered to move all of our belongings g to our originally booked room but we declined because we were just fine. For that exchange without us asking for anything in return they offered us a free transfer to the airport. Things that they do not need to do but the staff just kept impressing us with their attentiveness specially Angela and Anna. It was the small things that they did for us that made this stay exceptional and very comfortable. I could go on about the entire staff and wished I remembered all of their name so I can mention all of them. Breakfast staff was also very attentive. Thank you very much Hanoi Lotus hotel staff for making our stay unforgettable."

"The property is in a perfect location , a short walk to many main attractions of Hanoi. The staff were incredibly friendly and helped me find my way and arrange taxis etc during my stay . Would highly recommend the Royal Palace Hotel to anyone . I felt safe and comfortable "

"Our visit to La Nueva was wonderful. We were greeted by the staff as we arrived using the shuttle. Thank you to Jimmy and Jenny for organizing our airport pick-up and making recommendations during our stay. The room was clean and everyone was very welcoming and friendly. We also booked a tour to the incense village through the hotel and had an amazing time. Thank you to all the staff who helped make our trip in Ha Noi so unforgettable."

"Everything about this hotel is fabulous."

"Amazing varieties, room is clean"

"good customer service."