2/10 Terrible
Carlos
12 May 2024
Disliked: Cleanliness, staff & service, amenities
Don't bother staying here if you want good customer service. The desk staff need much better training and maybe management needs to be onsite to oversee their staff. Stood at the front desk for over 10 min before anyone came to the desk from the back. I booked the property after speaking to the front desk regarding early check-in and was assured that it would not be a problem. Upon arriving and waiting for 10 min for someone to come to the front desk, I was told that the room is not ready and would be about another 30-45 min and that they would call my cell. I went to wait in my car and after waiting over an hour and seeing people check out and check in, I went back inside and he said "oh, it's ready". I said I know it is because I have seen others go and check in. Why wasn't I called? His response was "what's the name?" How were you going to call if you didn't even know who you were going to call??? Totally disrespectful and inconsiderate. Didn't bother staying as I found a different place while I was waiting outside for the hour. They then have the audacity to not refund the room payment. The place is a joke. Needs better management.
Carlos
Stayed 1 night in May 2024