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"Enjoyed my stay"

"Check in took about 45 minutes due to the timing of our arrival we were given a late check of 2pm, complimentary drinks at the bar, $35 room credit and complimentary water bottles. Peter was amazing, kind, and explained everything to us. 10 out 10"

"Great location"

"I was very disappointed that on 7/11, at around 8:30 pm I called downstairs to the front desk and. Notified them that when I ran bath water for my daughter, the tub filled with brown water. They advised that would be sending someone upstairs to fix the issue l, yet no one never arrived. I had to taxi to my friends house to use their shower. This was very inconvenient"

"Great location. Recently updated rooms. Would definitely stay here again."

"First time staying here and first time staying in the Upper West Side. Definitely will be returning. Upon checking in, we were greeted by Debra. She made us feel welcome and was very friendly. We showed up 3 hours prior to our check-in time and she was very accommodating."

"Naomi was so friendly and helpful. She really made the property pleasant. The gentleman who stored my luggage was also so friendly and helpful. They both offered restaurant advice and were so excited that I was visiting NY for the first time. They honestly felt like family and I was only there one night. Will definitely stay again. Thanks Naomi!"

"Everything was great! However, the bed was too hard, it gave me sore hips."

"Good"

"Location could not be better! Room was perfection and there's a great little Bakery downstairs in the lobby that turns into a bar at night! What more could you ask for?"

"My husband and I came to NYC for a concert and found the hotel clean and modern. We liked the cafe down stairs for quick bites and drinks. Check in was quick and easy. Staff were all kind! The only downsides were the shower not getting hot, just warm. There was hair on the floor in the bathroom and one on the bed but just one strand so we did not call down about it. We did not report the water temp because it wasn't simply cold. I'd recommend for a quick trip and if you want to be close to...

"2nd time staying here and it was all good. Close to Times Square and subway stations and that’s what we were looking for and free breakfast."

"When I go to NY, always use this hotel. Always is clean, and have great attention."

"The rooms are small but everything was nice and clean"

"I valet my car and at checkout called down in advance. 2 hours later my car was still not brought to me. I had to walk to the parking garage myself blocks away to retrieve my car or I might have been waiting for 3 hours. Even when I got there I had to call the supervisor as there was no one actually onsite as I stared thru the garage window looking at my car. Absolute horrible experience. As the provider of a service you are also responsible for who you partner with and the parking provider is...