Search Hotels Near Outer Loop Plaza Shopping Center, Louisville

"Ve try understanding staff"

"Disgustingly dirty!! Windows to the lobby looked as if theyd never been cleaned. Hallway carpet needed swept. Room had hair on the sheets and all over the shower walls. It was awful. I was only in the room 30 minutes and left. 11:00 at night. Checked into the Hyatt. $199.00 but the room was very clean."

"Very comfortable clean hotel for the money."

"No room available canceled last minute supposed to have a room for today again but reservation was canceled no room available again was supposed to receive discount and wasn’t able to get anything. "

"The room was very clean and serviced daily. Equipments provided were very helpful, micro, fridge and blow dryer. Staff were fantastic. I liked the supply of decaf coffee day and night. In short its an excellent hotel with better price. I would highly recommend it. My only complain is there were no better restaurant around or nearby."

"Staff at checkin was very aloof and impersonal. Our reservation said we had breakfast and the front clerk told us there would be an $11 charge we went to our room and the toilet did not work we attempted to call the hotel for more than 20 minutes came down to the front office waited probably 30 minutes more when the front desk girl finally came back there was a whole line of people waiting for her some people trying to check in us who had a problem with our room and another man who also had a problem with his room. When it was our turn to talk to the girl she got really irritated with us when we said our toilet was not working at all it had no water in it and we could not flush it she said well you're only option is to move to another room which we were fine with if we had to but it was not top of our list because it was already after 9:00 p.m. she when I questioned where people were in the hotel to help people she told me that she had the right to take a break I agreed with her but also felt like there should be someone in the hotel that was in charge no one else was there except for her she ended up giving us breakfast vouchers to go to breakfast the next morning only to find out the breakfast was included in our hotel stay and we did not need the vouchers we tried to go to the restaurant in the hotel the previous night at 8:00 p.m. there was a clear sign posted that they were open until 11:00 when we walked in at 8:00 the woman was very surprised saying she thought that t"

"The room was clean, staff was friendly and helpful. "

"my stay was 1week. Room cleaning and Towel change was last day only. 2stars mean good break fast!"

"Bed bug"