Reception

Reviews of JR WEST GROUP VIA INN SHINOSAKA WEST

3 out of 5
JR WEST GROUP VIA INN SHINOSAKA WEST
4-1-21 Miyahara, Yodogawa-ku, Osaka, Osaka-fu

Reviews

8.2

Very good

Rating 10 - Excellent. 223 out of 676 reviews" "
Rating 8 - Good. 318 out of 676 reviews" "
Rating 6 - Okay. 97 out of 676 reviews" "
Rating 4 - Poor. 27 out of 676 reviews" "
Rating 2 - Terrible. 11 out of 676 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hlaing

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from ヴィアイン新大阪ウエスト 支配人 on 6 May 2024
ヴィアイン新大阪ウエストをご利用くださいまして、誠にありがとうございました。また次回、大阪にお越しの際も機会がございましたら当ホテルをよろしくお願いいたします。

6/10 Okay

Sean

Travelled with family
Liked: Staff & service
Rooms are dated and not cleaned very thoroughly
Stayed 1 night in Apr 2024
Response from viainn shinosaka west on 27 Apr 2024
Thank you very much for choosing Via Inn Shin-Osaka West.We would also like to thank you again for your review.We are deeply sorry that we could not meet your expectations and caused you discomfort, even though you chose us from among many hotels.We sincerely apologize for the inconvenience caused.We will share this with our cleaning staff and ensure that this will not happen again in the future.Translated with DeepL.com (free version)

10/10 Excellent

atchara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i visited this hotel last autumn 2022 and this year on spring 2024 😊
Stayed 5 nights in Mar 2024
Response from Manager, VIA INN Shin-Osaka West on 30 Mar 2024
Thank you for visiting us again. We hope you enjoyed your trip to Japan. It seems that the cherry blossoms have bloomed in Osaka as well. Please enjoy the scenery of Japan in each of the four seasons. We look forward to your next visit.Manager, VIA INN Shin-Osaka West

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Overall stay was great. Space, facilities including washing machines, 7-11stores, breakfast restaurant etc, were easy to access. Just the Wi-Fi was very slow for the first few days then got better.
Stayed 4 nights in Dec 2023
Response from VIAINN SHIN-OSAKA WEST on 12 Jan 2024
Thank you for using Via Inn Shin-Osaka West.All of our staff are glad to hear that you were satisfied with your stay.However, we apologize for the inconvenience caused to our customers due to the poor Wi-Fi connection.Connection status may be poor during times when everyone is using the service intensively. We hope for your understanding.We will continue to strive to create a good hotel that will satisfy our customers.We look forward to serving you again.

10/10 Excellent

Anna Dominique

Stayed 3 nights in Dec 2023
Response from Via Inn Shin-Osaka West Manager on 21 Jan 2024
Thank you very much for your high evaluation.We hope you will visit us again when you have a chance to come to Japan.

10/10 Excellent

Atsushi, Sunnyvale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ヴィアイン新大阪ウエスト 支配人 on 28 Dec 2023
この度はヴィアイン新大阪ウエストにご予約頂きまして誠にありがとうございます。ご滞在中はごゆっくりお過ごしいただけましたでしょうか。また大阪にいらっしゃる機会がございましたら是非ご利用くださいませ。

10/10 Excellent

David Michael, Saddle Brook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and very accommodating. The staff is also pleasant and can communicate in English
Stayed 6 nights in Dec 2023
Response from viainn shinosaka west on 25 Dec 2023
Thank you for using Via Inn Shin-Osaka West.We are very happy to receive your compliments towards our staff.We will continue to strive to create a good hotel that will satisfy our customers.We look forward to seeing you again.

8/10 Good

Ronaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was close to train stations amd had some good food options around.
Stayed 3 nights in Sep 2023
Response from VIAINN SHIN-OSAKA WEST on 22 Sep 2023
Thank you for using our service.We look forward to seeing you again next time you come to Osaka.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location wonderful staff lovely hotel
Stayed 16 nights in Jul 2023
Response from ヴィアイン新大阪ウエスト 支配人 on 28 Jul 2023
Thank you for staying with us.In addition, please use if there is an opportunity.We look forward to.

8/10 Good

Saurabh, Scarborough

Stayed 6 nights in May 2023
Response from ヴィアイン新大阪ウエスト 支配人 on 10 Jul 2023
ご利用ありがとうございました。またのご利用お待ちしております。

10/10 Excellent

MUHAMMAD AZHAR HAKIMI

Business traveller
The flow was so smooth and I don't have any complaints at all. Thank you for the lovely stay!
Stayed 1 night in Jun 2023
Response from ヴィアイン新大阪ウエスト 支配人 on 13 Jun 2023
Thank you for using our hotel. We look forward to seeing you again.

6/10 Okay

Albert

Liked: Cleanliness, staff & service
Unfortunately the mattress was extremely firm making it feel as it I was sleeping on the floor. No A/C available even though property details say it does have A/C . When turning on, it was only blowing warm air. Staff indicated it couldn’t be changed and only option was to open room window which would be uncomfortable due to outside noise
Stayed 14 nights in Apr 2023
Response from ヴィアイン新大阪ウエスト 支配人 on 13 Jun 2023
Thank you for using our hotel. We look forward to seeing you again.

10/10 Excellent

Kader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
cleanliness & customer service excellent
Stayed 7 nights in Apr 2023
Response from ヴィアイン新大阪ウエスト 支配人 on 13 Jun 2023
Thank you for using our hotel. We are looking forward to your continued use.

8/10 Good

Jemima Ming

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2023
Response from ヴィアイン新大阪ウエスト 支配人 on 13 Jun 2023
この度はご利用頂きまして、誠にありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shin-Osaka Station is a short walking distance and easily accessible. A post office is directly across the street from the main entrance. A restaurant and convenience store is located at the entrance of the Hotel. Staff is very friendly and helpful.
Stayed 5 nights in Jan 2023

8/10 Good

Aya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Mar 2023

8/10 Good

Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from ヴィアイン新大阪ウエスト 支配人 松藤 スタッフ 西小路 on 18 Dec 2022
この度はヴィアイン新大阪ウエストにご宿泊誠にありがとうございます。また機会ございましたら是非当館をご利用下さいませ。またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Kento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I flew in to Osaka, and after travelling for over 20 hours, I was tired. The hotel was easy to find, easy to check in, and quiet. It was also convenient that there is a Konbini downstairs, it was late and I needed food. they also have complementary tea that you can use in your room. It was a good experience.
Response from VIAINN SHIN-OSAKA WEST on 17 Dec 2022
Thank you for your hard work on the long trip.If you have a chance to come to Osaka, please stay again.We are looking forward to seeing you again.

8/10 Good

Karen

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The check-in process was easy. The front desk was able to hold onto my belongings before the check-in time at 3PM so that I wouldn't have to walk around with all my luggage. Very friendly and helpful staff. Good amenity choices, which are available by the front desk to avoid unnecessary waste. Easily walkable from Shin Osaka station. The only downside is that we found mold on the ceiling vents in our room, which was concerning. Aside from that, we had a relaxing and convenient stay.
Response from ヴィアイン新大阪ウエスト on 10 Dec 2022
この度はヴィアイン新大阪ウエストにご宿泊いただきまして誠にありがとうございました。ご滞在中はごゆっくりお寛ぎいただけましたでしょうか。これからもサービス向上に努めて参りますので、引き続きヴィアイン新大阪ウエストを宜しくお願い致します。

4/10 Poor

Shengyi

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

BIJAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing good.
Response from ヴィアイン新大阪ウエスト on 10 Dec 2022
この度はヴィアイン新大阪ウエストにご宿泊いただきまして誠にありがとうございました。ご滞在中はごゆっくりお寛ぎいただけましたでしょうか。これからもサービス向上に努めて参りますので、引き続きヴィアイン新大阪ウエストを宜しくお願い致します。

10/10 Excellent

atchara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very kindly.
Stayed 4 nights in Nov 2022
Response from ヴィアイン新大阪ウエスト on 10 Dec 2022
この度は、ヴィアイン新大阪ウエストにご宿泊頂きまして、誠にありがとうございます。またスタッフに対するお褒めのお言葉も頂戴しまして、大変恐縮でございます。これからもサービス向上に努めて参りますので引き続きヴィアイン新大阪ウエストを宜しくお願い申し上げます。最後になりますがお忙しいところ口コミをご投稿いただきありがとうございました。

10/10 Excellent

Water

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s clean and convenient as always. If I could check in earlier than 3pm, that would be much better.
Stayed 1 night in Feb 2020
Response from Via Inn Shin-Osaka West on 12 Feb 2020
Thank you for your stay. I am very happy to be satisfied with you. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from ヴィアイン新大阪ウエスト 韓 on 21 Nov 2019
この度はヴィアイン新大阪ウエストにご宿泊頂き、誠に有難うございます。またのご利用をお待ち申し上げております。

10/10 Excellent

Alfran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019
Response from ヴィアイン新大阪ウエスト on 27 Oct 2019
この度はヴィアイン新大阪ウエストをご利用いただき、誠にありがとうございます。 またお忙しい中、口コミのご投稿をいただき重ねてお礼申し上げます。 お客様により快適にお過ごしいただけるよう、サービス向上に努めて参ります。 次回また機会がございましたら、ぜひ当館へお越し下さいませ。 ヴィアイン新大阪ウエスト

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient to Shin-Osaka Station. Nice and quiet hotel with hardly any interruptions.
Stayed 3 nights in Oct 2019
Response from VIAINN SHINOSAKA-WEST/ ITO on 13 Oct 2019
Thank you for using Via Inn Shin-Osaka West. I am glad to hear your valuable opinions. If you have another chance, please use this hotel. We look forward to seeing you again.

6/10 Okay

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good option for a short stay in Osaka
The hotel is only a few minutes walk from Shin Osaka station and easy to find once you know which exit to take. It should be noted that although Shin Osaka is the station for the Shinkansen it is not near any of the visitor sights of the city and there are limited options outside the station for eating etc. The station is of course well linked via Osaka station to the Osaka loop etc. Check-in was fast and easy and the hotel is in very good overall condition. The room is typical Japanese business style with small but well equipped rooms. There are only basic tv channels available but with good WiFi this did not pose a problem overall. Our only real complaint was with the bed and more particularly the pillows. Do not expect comfort! Breakfast is taken in the restaurant on the ground floor and there is a good choice of food particularly if you are a bit more adventurous with your eating. The staff were always keen to help but English is limited. However overall we enjoyed our five nights at the hotel.
Stayed 5 nights in Sep 2019
Response from ヴィアイン新大阪ウエスト  安井 on 11 Oct 2019
Thank you for staying at HOTEL VIAINN SHIN-OSAKA WEST. We appreciate your review as well. For your better comfort, we do have a softer tempur pillow upon request, which is free. Other than that, even though not all of us are fluent in foreign language, we are of course willing to assist our valuable guests. Please visit us again in the near future. HOTEL VIAINN SHIN-OSAKA WEST

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Very comfortable hotel under a certain price range. Convenient location and friendly staff members.
Stayed 2 nights in Oct 2019
Response from ヴィアイン新大阪ウエスト on 8 Oct 2019
Thank you for staying at Via Inn Shin-Osaka West. We are very happy to hear the compliments. Please use this hotel when you come to Shin-Osaka again. We look forward to seeing you again.

8/10 Good

Cheng Te Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near Shin Osaka JR Station
The hotel is located at a 5 mins walk from Shin Osaka JR (and subway) station. The condition of the hotel room is typical Japanese standard. Clean, shower functioning... ...etc. All in all, it gets the job done. However, i was given a room with a small window that faces the concrete wall of the next door building, with only a little gap between the two buildings. Therefore hardly any natural daylight can come into the room. Thats a bummer.
Stayed 1 night in Jul 2019
Response from VIAINN SHINOSAKA WEST Kawamura on 6 Jul 2019
Thank you very much for staying at Viainn Shinosaka West. Our hotel is located at 5 minutes from JR Shinosaka Station and Subway. So many guests say it is very convenient. I'm sorry you were disappointed that any natural daylight come into your room. Our hotel is surrounded by buildings. There are few rooms on the side opposite to buildings. Next time you will tell us that you hope to arrange the rooms on the side opposite to buildings. So we can do. I'm looking forward to your next reservation.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2019
Response from VIAINN SHIN-OSAKA WEST on 14 Jun 2019
Thank you for your staing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Shin-Osaka station and comfortable room
Location is great; about 10 mins walk from Shin-Osaka station. The hotel price is reasonable and the room for single person is not too small compared to other similar hotel brands.
Stayed 2 nights in Jun 2019
Response from VIAINN SHIN-OSAKA WEST Kawamura on 5 Jun 2019
Thank you very much for your stay at our hotel. Our hotel is near Shinosaka Station. So many guests say it is very convenient. We are looking forward to your next stay.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from VIAINN SHIN-OSAKA WEST on 28 Apr 2019
Dear Guest Thank you for your stay at VIA INN SHIN OSAKA WEST. We are looking forward to see you again. Best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from ヴィアイン新大阪ウエスト 安井 / Yasui on 30 Apr 2019
この度はヴィアイン新大阪ウエストをご利用くださり誠にありがとうございました。 また、ご評価もいただき重ねて御礼申し上げます。 機会がありましたら、ぜひまた当館へお越しくださいませ。 ありがとうございました。 Thank you for staying at HOTEL VIAINN SHIN-OSAKA WEST. We appreciate you for rating us. Please come stay with us again in the near future. Warm regards, HOTEL VIAINN SHIN-OSAKA WEST

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
1.Location was good, only 5 minutes walk from Shin-Osaka station. 2.Staff were very friendly 3.If you want to watch TV, you need to pay.
Stayed 1 night in Mar 2019
Response from VIAINN SHIN-OSAKA WEST on 24 Mar 2019
Dear Guest Thank you for your stay at our hotel, and we glad to hear satisfied with our hospitality and locationl. Our TV is free for the local TV stations, however, if guest want to watch VOD (Video On Demand) channels, such as the latest movies, it is chargeable basis. We apologize for the system is a little complicated. If you have a chance to visit again, feel free to ask us for any questions. We're looking forward to see you soon.

10/10 Excellent

HY

Business traveller
Liked: Cleanliness
All good very quiet dispite of middle of busy area
Stayed 1 night in Feb 2019
Response from Reception/VIAINN SHIN-OSAKA WEST on 24 Feb 2019
Thank you for your staying. looking forward to seeing you coming again.

6/10 Okay

AskaTse

7-10 minutes walk to Shin-Osaka Station. Room is pretty standard as other hotels in Japan. It's fine for I only stayed there for 1 night.
Stayed 1 night in Feb 2019
Response from Reception/VIAINN SHIN-OSAKA WEST on 19 Feb 2019
Dear sir/madam Thank you for your staying at VIAINN SHIN-OSAKA WEST. We will continue to strive to provide the best service. Sincerely yours, K Terashima

8/10 Good

Cherie

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2019
Response from Reception/VIAINN SHIN-OSAKA WEST Terashima on 16 Feb 2019
Dear sir/madam Thank you for your staying at VIAINN SHIN-OSAKA WEST. We will continue to strive to provide the best service. Sincerely yours,

6/10 Okay

Shaun

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in good location
Hotel was ok for the price. It is well-located, being close to Shin Osaka station. The room was a decent size, and the hotel is well maintained. Only issue I had was the staff at check-in were way too strict on check-in time, making us wait in the lobby even though it was 10 minutes to 3pm.
Stayed 2 nights in Jan 2019
Response from VIAINN SHIN-OSAKA WEST / Reception on 8 Jan 2019
Thank you for your staying our hotel and thank you for your kind comments on our hotel's location. But we apologize that our staff couldn’t provide you with satisfactory service at check in time. We will continue to strive to provide the best service to our guests. Sincerely yours, K Terashima

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with nice staff.
My parents had a great stay at your hotel, room might have been a bit small but it was to be expected for the price, very happy to recommend you.
Stayed 15 nights in Dec 2018
Response from Reception/VIAINN SHIN-OSAKA WEST on 7 Jan 2019
Dear the guest Thank you for staying at VIA INN SHIN OSAKA WEST and we are glad to hear your satisfied comment. Because some of our room is compact, some guest, especially the tourist who has many baggage, may feel a bit small for the room. In that case, we can keep the guest baggage at the front desk before check in and after check out day. So, feel free to ask us. Anyway, thank you for your comment and we are looking forward to see you soon. Best regards,

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Terashima / VIAINN SHIN-OSAKA WEST on 3 Jan 2019
Dear sir/madam Thank you for your staying at VIAINN SHIN-OSAKA WEST. We will continue to strive to provide the best service. Sincerely yours,

10/10 Excellent

Verified traveller

Good location, comfortable, nice breakfast !
Stayed 2 nights in Nov 2018
Response from HOTEL VIAINN SHIN-OSAKA WEST NISIKOJI on 27 Nov 2018
Thank you for your booking at VIAINN Shin-OSAKA WEST. Thank you for your words of gratitude Please use again

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from ヴィアイン新大阪ウエスト on 27 Nov 2018
この度は、当館をご利用くださり誠にありがとうございました。また、ご評価をいただきまして、重ねて御礼申し上げます。今後、大阪にいらっしゃる機会がございましたら、当館をご利用いただけますと幸いでございます。またのご来館をお待ち申し上げております。 Thank you for staying at HOTEL VIAINN SHIN-OSAKA WEST. We hope you enjoyed staying with us. Please come visit us again in the near future.

10/10 Excellent

Sup, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location/ nearby Ameyoko building, good lobby, free coffee
Stayed 4 nights in Nov 2018
Response from Reception/VIAINN SHIN-OSAKA WEST on 20 Nov 2018
Thank you for staying at HOTEL VIAINN SHIN-OSAKA WEST and rating us. Our hotel is located a 10 minutes walk from JR Shin-Osaka station, and a 5 minutes walk from Osaka Metro. We hope you enjoyed staying with us. Please come visit us again in the near future.

10/10 Excellent

SF, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shin osaka station. Strongly recommend to see how to go there. Shin osaka station has many exits.
Stayed 1 night in Nov 2018
Response from ヴィアイン新大阪ウエスト 安井 on 16 Nov 2018
Thank you for staying at HOTEL VIAINN SHIN-OSAKA WEST and rating us. For your information, there are currently 3 VIAINN hotels in Shin-Osaka area and the closest exits are north exit and west exit from JR station and #4 from Osaka Metro. Please note that there is only stairs from west exit and may be troublesome if carrying heavy stuff. Shin-Osaka is a bit far from the center of Osaka; however it is a good hub city to travel to Kyoto and many other sightseeing sites. Please come visit us again in the near future.

10/10 Excellent

Siu Moon Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from ヴィアイン新大阪ウエスト 狩野 on 30 Oct 2018
この度は、当館にご宿泊を賜りまして誠にありがとうございます。また、ご評価をいただきまして、重ねて御礼申し上げます。 快適にご滞在いただけましたのなら、幸いでございます。またのご来館を心よりお待ち申し上げております。 Thank you for staying at HOTEL VIAINN SHIN-OSAKA WEST. We are glad that you are happy to stay here. Please come visit us again in the near future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come again
Room was a bit small but nothing out of the ordinary. Was comfortable with tea and coffee provided at the lobby. Staff was incredibly polite and had an overall pleasant stay.
Stayed 3 nights in Oct 2018
Response from ヴィアイン新大阪ウエスト 安井 on 18 Oct 2018
Thank you for staying at HOTEL VIAINN SHIN-OSAKA WEST. We are happy to hear that you enjoyed staying with us. We are a commercial hotel designed for business trip; however, there are a few larger rooms with double sized bed, which might be better option for you. Please have a look for your next stay. Warm regards, HOTEL VIAINN SHIN-OSAKA WEST Yasui

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from ヴィアイン新大阪ウエスト on 25 Oct 2018
この度は当館へご宿泊いただき、ありがとうございました。 またのご利用をお待ちしております。

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location, good price
The hotel is not too far from the train station. If you go out from exit 4, take the elevator (this is convenient if you have lots of luggages), walk about 3 minutes and you'll be there. The hotel is located next to 7-eleven so that is convenient. The reception is on the 1st floor so you need to take the elevator from the ground floor. The check-in process was fast. They have complimentary instant tea and coffee satchet across from the reception desk. The room size is standard for Japan. It is new and clean. It was a good stay at a comfortable price.
Stayed 1 night in Oct 2018
Response from HOTEL VIAINN SHIN-OSAKA WEST on 10 Oct 2018
Thank you for staying at our hotel and thank you for your comment. We hope you enjoyed your stay and hope to see you again in the near future. Via Inn Shinosaka West- Fiorentino

4/10 Poor

Denis, New York

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was too small with no window. I know it's Japan but this room was supposed to be for 2 people. The window opened to wall, it wasn't possible to see a glance of sky. Nothing on the listing gave hint on the size of the room and the lack of window. This was simply a scam. Very disappointed, will never book this hotel again
Stayed 7 nights in Jul 2018
Response from HOTEL VIAINN SHIN-OSAKA WEST on 25 Aug 2018
We are sorry that you are unhappy staying with us. Unfortunately, our hotel is located in the center of business district and our hotel is basically designed for business trip. Please choose at least a room name without "economy" for better experience. Best regards, YASUI HOTEL VIAINN SHINOSAKA WEST

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny room but priced accordingly. New, clean with nice breakfast downstairs.
Stayed 1 night in Aug 2018
Response from HOTEL VIAINN SHIN-OSAKA WEST on 14 Aug 2018
Thank you for choosing Via Inn Shin Osaka West. Thank you very much for the review. We are happy to know that you liked the room even though it was a little bit small and the breakfast. We are hoping you enjoyed your holidays.