Check-in was rough, and it only got worse from there. There were no washcloths provided in any of the 6 bathrooms. We made multiple requests and were told they provide them on a first-come, first-served basis and they were currently out. We weren’t asking for extras we had been given none at all for our stay.
11 hours later, we received just six washcloths for 11 people, and one of them was soiled. This was for a 4-day, 3-night stay with a family of 11. At that point, I had no choice but to drive to a local Walmart and buy our own completely unacceptable for a resort at this price point.
Management was nonexistent. Response times were painfully slow, and when I asked to speak with a manager, I never received a call back—instead, I got unrelated text messages that had nothing to do with my concerns.
To make matters worse, the resort advertises a long list of amenities, but charges extra for nearly all of them:
$150 to heat the spa
A fee to use the on-site grill, despite it being listed as an amenity
An outrageous $800 cleaning fee, yet we were still expected to take out the trash, load the dishwasher, and tidy up before checkout. If you wanted your villa cleaned during your stay, you better pull out more $, because the $800 cleaning fee doesn’t cover it.
We paid over $3,200 and were left feeling completely ripped off. The resort looks five-star, but the service, hidden fees, and lack of hospitality make it a one-star experience. We will not be returning.
