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"Room was clean but very tired and in need of refurbishment. The shower ran cold intermittently. The gym was a bit messy and could have done with some water being available. Food was fine and staff were friendly. "

"Good hospitality and perfect service"

"We got a free upgrade and the room was beautiful. Hotel provides coffe, tea, biscuts, complimentary still and sparkling water and toiletries! So impressed! Bed is really comfortable. Didnt use the apa facilities, but good to know that even after check out at 11am you can still use the spa till 1pm. "

"Staff was friendly and courteous "

"Clean room but soap dispenser missing. Enough towels, bed comfortable. "

"Great place to stay and the food is good too"

"Evening meal was good value of cost"

"Very disappointing and misleading experience This property was extremely disappointing and did not match the photos or description at all. The conditions were poor and felt uninhabitable. The listing is misleading—this is not a hotel or an apartment, but a very small room inside a house, which was not clearly communicated. The check-in process was very poorly managed. We did not receive any email or instructions on how to access the property. Additionally, the address listed on Hotels.com was incorrect, and it took a long time to locate the house. I had to call the contact multiple times just to find the place and understand how to gain entry. When we finally received the keys, the entrance door was jammed and extremely difficult to open. Inside, there was a strong, unpleasant smell, and the overall condition of the property felt unsafe and very poorly maintained. The house appeared shady and uncomfortable. We stayed for no more than 10 minutes, only long enough to leave our bags. After returning later from London New Year’s Eve celebrations, we immediately collected our belongings and left due to the severe smell and unacceptable conditions. We did not use any amenities. To make matters worse, the owner was impolite that they refused to refund the monies. Overall, this was a very negative experience, and I would not recommend this property to anyone. "

"The property was fine for what we needed it for, a one night stay before the London Marathon. It needs some repairs and has some sections in the bathroom and kitchen held filled with exposed expanding foam. The floor is coming up in the kitchen in one corner. Overall it does the job but isn’t in the best condition. "