Deluxe Triple Room, Lake View | Balcony
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Reviews of Serenus Boutique Villa

3.5 out of 5
Serenus Boutique Villa
1/3, Gamunupura, Magastota, Nuwara Eliya

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 30 reviews" "
Rating 8 - Good. 4 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Kanishka

Washrooms felt dirty and was smelly
Stayed 1 night in Apr 2024

10/10 Excellent

Abraham

Travelled with partner
Liked: Amenities
A magical place. Service was par excellence. Dushyant the manager and Praveen were super helpful. Made our stay very special.
Stayed 1 night in Mar 2024

10/10 Excellent

daljeero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well kept and very vkean
Stayed 3 nights in Feb 2024

10/10 Excellent

Chelsea

Stayed 1 night in Nov 2023

10/10 Excellent

Dharshini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay at Serenus Boutique Villa
My stay at the Serenus Boutique Villa was delightful. The combination of exceptional service and beautiful views made it a memorable experience. I recommend this Villa to anyone looking for a relaxing and pampered getaway. Accommodations I stayed in one of the triple rooms, 2 kind size beds – great for a small family. The room was spacious, clean, and offered breathtaking views of Gregory lake-a private balcony. The king-sized bed, and blackout curtains ensured a restful night's sleep. We heard some music in the night from the town itself but it did not disturbed my sleep. The room has modern furnishings and the amenities included an electric kettle, a flat-screen TV with a wide range of channels. Service The staff at Serenus Boutique Villa were exceptional. They were courteous, attentive, and went out of their way to make our stay memorable. From the warm welcome at check-in to the efficient room service and helpful concierge, the entire team was top-notch. Dining I dined at the Serenus Boutique Villa for breakfast and dinner. You have to order your meals ahead of time - the meals we had were extremely delicious, clean, made with fresh ingredients but mostly you can feel the care they were made with. A big kudos to the chef – thanks for accommodating a vegan menu. Located at the edge of Gregory Lake, the view is one of the best. You do have to drive up a steep hill (not too far though) to get to the Villa.
Stayed 2 nights in Aug 2023

10/10 Excellent

Saman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a beautiful view from the lake
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher, Bradford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here whilst making a short stop in Nuwara Eliya. The accommodation was very comfortable and clean, and the views over the lake were wonderful. A big thank you to the staff who were very friendly and welcoming, and added to our stay being such an enjoyable one.
Stayed 1 night in Apr 2023

4/10 Poor

Lisa

Travelled with partner
Disliked: Staff & service
Walkable to Gregory Lake which unfortunately was noisy, dirty, full of rubbish, have to pay an entrance fee just to walk around which takes less than an hour. Nothing else to do in the immediate area. Hotel high up in the hill, so no passing taxi/tuk tuks and not ideal for walking after dark, poorly lit area. Hotel took 2.5 hours to serve a dinner after 3 attempts at asking where it was, finally arrived, potato curry was three bits of potato in an inedible watery, incredibly salty sauce. We ordered vegetable rice and noodles as vegetarians - both arrived with chicken in. Manager very apologetic but did nothing to rectify the situation. Would not recommend hotel at all, much better options for the same price or less in the area and there is very little to do near the hotel. Better to stay closer to town.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
We had a wonderful stay at the Serenus Boutique Villa. The staff was over-the-top in how accommodating and attentive they were. They helped arrange transportation to Horton Plains and also to our next destination. They even packed us a lunch for our outing. The hotel was spotless and well cared for, and the breakfast was great. And the lake view was nice. It is a little way out of town but close enough to walk or get a $2 tuk tuk ride.
Stayed 2 nights in Jan 2023

10/10 Excellent

Aditya

Stayed 3 nights in Dec 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Lovely view from balcony and staff were superb. We’re we’re greeted by Lacshan who was very accommodating and professional. He made us feel welcome, and organised for porters to take our bags and nothing was too much trouble Our evening meal was the best we’ve had in Sri Lanka. All the food was freshly prepared and superbly cooked food. Hats off to Pasindu in the kitchen. Would definitely recommend this gem of a hotel!
Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2022

10/10 Excellent

Ira, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
This boutique hotel was a great find across the lake. It was clean and seemed new. The staff was very helpful and well-trained. They helped me figure out my train schedule. Loved the rustic vibe of my room although it didn’t have the lake view like other rooms. However, there is an access to the garden area facing the lake on the same floor. Breakfast pancake was delicious.
Stayed 1 night in Dec 2021

10/10 Excellent

Yugandhar Pawan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and superb hospitality. Highly recommend.
Stayed 2 nights in Dec 2021

10/10 Excellent

Munmun

Stayed 2 nights in Dec 2021

2/10 Terrible

Thilina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nightmare. They never offered the prices that was in your site and I had to leave the hotel. I will never visit that hotel and will not recommend to anyone
Stayed 1 night in Dec 2021
Response from Serenus on 6 Dec 2021
Dear Mr. Thilina, As explained very clearly to you on arrival this is an error by the website you have booked from showing you false information. I hope you understand that USD 77 will not convert to Rs. 5000 as your photo suggests from the place you booked. We have advised you to take it up with that party accordingly. From our side we have contacted Expedia regarding this issue and they advised us to charge the amount stated in the booking. Regards, Serenus

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce property with good staff
The staff was very helpful and view is amazing.
Stayed 2 nights in Dec 2019

8/10 Good

Venessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, service was excellent. Provided a room for our driver as well. We took the standard room which didnt have a view and room was small, comparing to all the other places in Sri Lanka. The toilet was also small. Necessities were not well provided also. We stayed in their TV lounge for a whole movie! Food was good also. View in the hotel was great too. Super cold weather :)
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

moise

Stayed 1 night in Jun 2023

10/10 Excellent

Claudia, Filderstadt

Liked: Staff & service, amenities, property conditions & facilities
Tolle Zimmer mit grandioser Aussicht
Stayed 1 night in Mar 2023

10/10 Excellent

Marie Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon service. Employés professionnel. Petit déjeuner succulent avec vue sur le lac.

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joli endroit
Très très bien joli petit coin juste au dessus d un lac nous avons bien apprécié le calme
Stayed 1 night in Feb 2020

10/10 Excellent

ABDULMONEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel & nice view
I have stay in this hotel it's a nice view , clean room. the staff very helpful. also they give as all meals for free. really I like this hotel
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

MARIE MADELEI, Nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nuits à Nuwara Eliya
Joli petit hôtel situé sur les hauteurs près du lac de Nuwara Eliya. Chambre confortable donnant pour la plupart sur le lac. Le personnel est aux petits soins. Le manager fait tout pour nous renseigner et nous organiser escursions et visites !
Stayed 2 nights in Aug 2018
Response from Serenus on 23 Aug 2018
Greeetings from Serenus! Thank you for staying with us! We are glad that you enjoyed your stay and would love for you to come visit again. Best Regards, Serenus

10/10 Excellent

Viktoria, Munich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Nice view on the lake
Good Location, great breakfast and friendly staff. very small and calm Hotel
Stayed 2 nights in Aug 2017
Response from Serenus on 23 Aug 2018
Dear Viktoria, Greetings from Serenus! Thank you for staying with us and for your positive feedback. We are glad that you enjoyed your stay and would love to see you again. Regards, Serenus