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"The room was okay. The location was amazing but what made the place? Truly truly excellent was Winfred. The rest of the staff was nice, but Winfred took it to a whole different level she needs to be given a raise a promotion. She needs to be the person teaching everyone customer service. It was extremely professional, informative, friendly. It didn't feel like she was just giving you answers so you can get away. She was actually taking time to look into your problems, solving them and suggesting...

"Lovely heated swimming pool. Good food and service.clean nice rooms"

"The staff was very friendly helpful and provided me an extremely safe and enjoyable stay. The hotel is beautiful and the rooms are large and spotlessly clean. Probably the best hotel I’ve ever stayed at and I’ve traveled the world . "

"Clean room , excellent staff"

"Wow, where do I even begin? The staff at Gle Nairobi were absolutely incredible. They didn’t just do their jobs—they welcomed us like family. From sharing laughs to teaching us more Swahili than we already knew, every moment felt genuine and full of heart. This was truly a wonderful experience, and one we’ll never forget. We will most definitely be back. Here are just a few of the beautiful faces of the staff at Gle Nairobi—people who don’t treat you like a guest, but like family. 💛🇰🇪"

"Room was very clean, with adequate amenities and tastefully furnished"

"Had a very nice stay at Trademark.. Very expensive hotell in Kenya but good location at Village Market mall with a lot of restaurants and shopping. Nice pool area on the roof top and very freindly staff.. "

"Great hotel with great staff. The room is clean and has everything you need. Hotel transportation has reasonable fixed price and there are many drivers available. These drivers are very nice and polite. Breakfast is good but they serve the same menu everyday."

"Excellent service!! Will definitely be back."

"Excellent airport hotel--perhaps the best airport hotel that I have stayed at. Modern and spotless rooms with comfortable beds, an excellent bathroom and shower. Good restaurant with very good Indian food. The transportation back and forth from the airport was much appreciated. The airport itself is poorly organized and when you exit the airport, you enter pandemonium. So having someone from the hotel pick you up is essential."

"Stayed at the Executive Residency for about a week on a family trip, and it was exactly what I needed. It feels less like a sterile hotel and more like a high-end apartment complex, which makes a major difference if you’re staying for more than a couple of days. The Room (The Apartment) I stayed in a two-bedroom suite, and I was genuinely impressed. The kitchen is fully equipped (full-sized fridge, stove, even a washing machine), which was a lifesaver. The living area was spacious enough to...

"Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's...

" Ery clean and excellent service "

"Clean room with coffee machine and very good customer service. Staff helped me visit the National Museum and also helped me get my hair styled at a salon in the city center. Very enjoyable and safe. "

"The room was nice and quiet, and the breakfast was very good. The internet was some times a bit slow, though."

"Everything was perfect"

"Air condition unit needs fixing, otherwise very nice place to stay."