โรงแรมใกล้ศูนย์อนุรักษ์ธรรมชาติที่ทะเลสาบ Shaker, คลีฟแลนด์

"It was very quaint and clean. The staff was so friendly and very sweet!!! We will definitely be back!!!"

"Great hotel!"

"Great location very close to Cleveland Clinic! Will definitely stay again."

"Apon 4pm check-in the room was not ready we were told we had to wait 45minutes. When finally being able to complete check-in the room was filthy. Food containers left in the fridge, crumbs of food on the floor, multiple stains on blankets & pull out mattress. The bathtub was badly stained & striped/peeling we were told a bath mat would be delivered that did not ever arrive. Phone did not work anything we needed we had to travel down to the front desk from the 6th floor which attendants weren’t...

"Hotel was nice and very accommodating. Our dog was really happy in our room. Friendly staff and great breakfast buffet."

"Would stay again"

"This is a beautiful retro New-York style hotel with cool lobby and lovely rooms that are functional if not a little on the smaller size, though there are choices there."

"Clean room"

"Everything was clean and updated. The bed was comfortable. I just wish they had a pool. They provided everything you need for a good stay"

"Excellent customer service and great breakfast options and service."

"Great staff! Super helpful and very friendly on our visit to Cleveland."

"We booked this hotel on Expedia and paid in full, but the clerk who checked us in charged us $300 for the stay even though it was pre-paid. The hotel’s computer system was so slow that it was a very frustrating experience trying to get the staff to fix their mistake. Additionally, the beds were both so uncomfortable that I slept three hours of the night in my car to avoid the horrible, uncomfortable bed. This was a sorry hotel stay and I will not be back."

"The staff was friendly and helpful. We miss when hotels use to take care of the room daily making sure the coffee was stocked and replenishing towels when needed."

"We ran into the issue of our air conditioner not working during our stay. Maintenance had to come twice in the middle of the night to try and repair it, but it still wasn’t working properly. The front desk was unable to move us to another room, which is understandable given there were apparently no other rooms available. I was told I would receive Hyatt points but I never received them. Additionally, I think due to the A/C not working, the room just had an awful, musty smell like it had been...

"It was close to everything! Just keep in mind they do a hold for incidentals. They didn't tell me at check in. Make sure you have enough in your account to cover. It does get refunded in 3-5 business days"