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"No power at electrical outlets in vanity room, no hot water in the morning in shower stall and vanity sinks, no coffee available in the Lobby. Recommend Springs Resort & Spa as their facility has outstanding facilities & services. "

"We left after only one night because the bugs in the room were so bad we got eaten alive. Holes in the screens allowed large beetles into the room and the biting insects were so bad I couldn’t read on my tablet because it attracted the biting insects and my hands the next day were swollen with insect bites. No mosquito nets or fans were in the room to help so we suffered all night and were horribly bit up by the morning. In addition the room door did not stay adequately closed and we had to lodge a sunscreen tube into the crack to stop it from banging all night long. The towels and blankets were frayed and dingy, making me think some of our bites were bed bugs. we did not use the shower because it was so filthy. When we approached the owner about the bugs he was beyond rude, attempted to gaslight us into making it our problem and we received no refund for the additional days we couldn’t stay there. The bad food, and hard beds are hardly worth mentioning compared to the rest of the unpleasantness that was our experience here. I have traveled the world and this was by far my worst hotel experience. "

"We had an INCREDIBLE experience here. No complaints whatsoever. Close to all the attractions, absolutely beautiful grounds, and family like service. Do yourself a favor and make this your home while in La Fortuna. "

"excellent pools, great upkeep. amazing breakfast"

"I read so many reviews when planning our first trip to Costa Rica and so I hope this review helps someone! We were a couple and two teenage girls and we stayed two nights. We felt extremely safe. We met the owner, Suzzana, multiple times and she is not only kind, but an excellent listener. All the staff seem hand picked for their exceptionalism. I wish I could name each one here, as they often greeted me by name each day. Our room and bathroom were pristine and the grounds… oh the grounds! So beautiful with winding pathways and a lot of places around to sit and relax. Hammocks and chairs out by the beach, which was Zero waves, very calm and warm. We did the tour they offer and we left and returned from the hotel beach- how convienant is that? We did the excursion which was a boat ride, lunch, Isla tortuga, snorkel and also seeing the bioluminescence, which may be a highlight experience of my life. The lunch was so good that we asked them to make the same food and had it to go the next day when we needed to drive back to San Jose. Comfortable beds, hot shower water, beautiful and peaceful. The pool was also a highlight for us. We were in there each day. I’m trying to think if I have anything I didn’t like and I would say, if you have many food allergies they do try but this might not be the best spot for you. Also I did end up using my own shampoo/conditioner since they have only an all-in-one s/c/body wash. The a/c worked great. I sincerely hope we get to return! Thank you!"

"This property is beautiful, clean staff are friendly, would stay here again "

"The staff was very friendly, location was very convenient and the food was very good."

"Food was excellent. Newly added thermal pools provided nice natural setting. "

"The hotel is clean and quaint. Diego was super helpful and kind, and the breakfast was delicious! Pura Vida"