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"I liked attentiveness of the staff"

"The property is absolutely beautiful! We were not super impressed with the service or the food. There were some staff that really stood out, but often times we felt that the service and attention was lacking"

"Had a wonderful experience"

"Beautiful memories at LalagaLu Diani 🌴✨ Amazing staff, peaceful environment, and top hospitality. Big thanks to Douphine for the warm welcome and excellent service ❤️ Highly recommended"

"Food was usually cold and the choices were poor"

"The room was sparkling clean, staff very courteous and food was a variety and sumptuous. I would give 9/10"

"I enjoyed my 3 night's stay over the weekend and an extended checkout on my last day at a fair price. The food was excellent and the staff were friendly and helpful. I'd definitely return! Highly recommended!"

"⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and...

"Nice location, very clean, great staff."

"they seem to need to upgrade their utilities, wifi was hard to keep connected to, no water on one day, no hot water in the mornings, but was corrected by end of our stay, electric seemed it reset on a daily base short span for about a minute at night but the last night went out for 2 hours. the beach is not private it is semi private, meaning part of the beach was rope off from vendors but as soon as you past the rope to enter the ocean you were at the vendors mercy. But beside the above...

"Amazing place! "

"The staff was amazing throughout our stay. The buffet had plenty of choices and the staff at the restaurant was very attentive to our needs. The pools are well maintained although the closing time for the pools seems to be a bit early, I believe they close the pools at 6 pm. This would be the only soft complain about our stay. We have been there in the past and they seem to keep up the good work and customer service."

"Amazing view of the ocean and beach from the room. Staff was very healthful even when the AC unit had to be replaced, which was somewhat of an inconvenience. However, the atmosphere, beach views and access, the amazing food, and the helpful staff made up for any issues. I wish that they had a system to charge amenities and food to the room to pay all at the end of the stay, but overall loved my stay."

"First and foremost I would like to thank Lucy and her team for an excellent stay! We faced some challenges, however Lucy went out of her way to ensure all was up to par and truly made it seamless! The resort was absolutely stunning! The staff made it feel like home and Lucu was the cherry on top! Due to her, our trip was incredible and I cannot thank her and the team enough! Highly recommend the place!"