2 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews of The St. Regis Bal Harbour Resort

5 out of 5
The St. Regis Bal Harbour Resort
9703 Collins Avenue, Bal Harbour, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 292 reviews" "
Rating 8 - Good. 40 out of 292 reviews" "
Rating 6 - Okay. 23 out of 292 reviews" "
Rating 4 - Poor. 6 out of 292 reviews" "
Rating 2 - Terrible. 15 out of 292 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on the beach.
Stayed 4 nights in Mar 2024
Response from General Manager on 23 Apr 2024
Dear Michael, Thank you for choosing to stay with us at The St. Regis Bal Harbour Resort. It is wonderful to know that our beautiful property, along with everything we have to offer played a part in making your stay memorable. We aim to create an environment that is both captivating and relaxing, and it is rewarding to hear when we have succeeded. We look forward to welcoming you back soon.Sincerely,Stephen Power,General Manager

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Renata, Thank you for the generous feedback. We are passionate about making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Bal Harbour Resort look forward to having you visit again.Sincerely,Stephen Power,General Manager

4/10 Poor

Abraham

Stayed 5 nights in Feb 2024
Response from General Manager on 28 Mar 2024
Dear Abraham, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Stephen Power,General Manager

10/10 Excellent

Ellona

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 17 Feb 2024
Dear Ellona, Thank you for the wonderful review. We are thrilled we met your expectations for an exceptional stay at The St. Regis Bal Harbour Resort. We hope to have the pleasure of doing so again on your next visit.Sincerely,Stephen Power,General Manager

2/10 Terrible

Olof

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.
Response from General Manager on 31 Jan 2024
Dear Olof, Thank you for evaluating your stay with us. We are sorry for your disappointing dining experience and for not meeting your expectations with our decor and pool area. We remain dedicated to offering the highest levels of comfort and luxury, and your feedback is invaluable in helping us plan for the future of our property. We also want to apologize for the issues you had with our elevators. We will address this appropriately, and we want you to know we are grateful for your patience. We hope to have the opportunity to accommodate you again.Sincerely,Stephen Power,General Manager

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The St. Regis Bal Harbour Resort on 26 Jan 2024
On behalf of the St. Regis Bal Harbour Resort, we thank you for your positive feedback. We look forward to hosting you again at the Best Address in the future.

6/10 Okay

Yuhe

Travelled with family
Liked: Amenities
Disliked: Staff & service
The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.
Stayed 3 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Yuhe, Thank you for choosing us and for your comments regarding your stay. Please accept our sincerest apologies for the issues you experienced. We have shared your concerns with our associates, and we will take proper action to ensure each guest experiences the exceptional hospitality for which we are known. Thank you for mentioning how much you enjoyed the stunning views and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.Sincerely,Stephen PowerGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
The service from check in to check out was incredible!
Stayed 1 night in Oct 2023
Response from General Manager on 10 Nov 2023
Dear Michael, It was a pleasure reading your review of The St. Regis Bal Harbour Resort. We have an exceptional team that is committed to providing tailored, seamless service to each of our guests, so we look forward to sharing your compliments with them. We are grateful for the recommendation and look forward to welcoming you back soon.Sincerely,Stephen PowerGeneral Manager

10/10 Excellent

Kevin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.
Response from Director of Operations on 2 Oct 2023
Dear Kevin, Thank you for choosing The St. Regis Bal Harbour Resort during your visit to Miami. Our location provides an escape like no other; with the Atlantic Ocean at our doorstep, the legendary Bal Harbour Shops across Collins Avenue, and much more only moments away. We appreciate you sharing how much you enjoyed your stay and our excellent location, and we look forward to your next visit.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

Adel W.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.
Stayed 1 night in Sep 2023
Response from Director of Operations on 24 Sep 2023
Dear Adel, Thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we hope to be your home every time your travels bring you to Miami.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2023
Response from Director of Operations on 19 Sep 2023
Dear Luis, Thank you for being our guest at The St. Regis Bal Harbour Resort, and for taking the time to leave your review. We appreciate your generous rating and look forward to welcoming you back soon. Sincerely,Kashmira ManeckjiDirector of Operations

6/10 Okay

Alida

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Director of Operations on 11 Sep 2023
Dear Alida, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to my liking. Excellent customer service all around the resort. I would visit again and recommend it to others.
Stayed 2 nights in Aug 2023
Response from Director of Operations on 29 Aug 2023
Dear James, On behalf of our associates, thank you for the generous review. Perfect for celebratory getaways or family vacations, The St. Regis Bal Harbour Resort offers a haven of oceanfront luxury and flawless service. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again soon.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Director of Operations on 20 Aug 2023
Dear Jeanette, Thank you for rating your stay at The St. Regis Bal Harbour Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Kashmira ManeckjiDirector of Operations

6/10 Okay

todd

Liked: Cleanliness, staff & service
Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff
Stayed 9 nights in Jul 2023
Response from Director of Operations on 6 Aug 2023
Dear Todd, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the issues you experienced during your stay. We value our guests' feedback, and we will take the proper action to improve going forward. With that being said, we appreciate your kind comments about our prime location and courteous staff. We hope we can have another opportunity to provide you with the exceptional stay you deserve.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

Sharlene

Stayed 3 nights in Jul 2023
Response from Director of Operations on 1 Aug 2023
Dear Sharlene, Thank you for letting us know your visit to The St. Regis Bal Harbour Resort was perfect in every way. We strive to provide every guest with an unparalleled experience at our luxury resort, emphasizing impeccable service and signature St. Regis rituals. We appreciate the generous rating and look forward to welcoming you back soon.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely go again in a heartbeat.
Stayed 3 nights in Jun 2023
Response from Director of Operations on 2 Jul 2023
Dear Joanna, We are pleased you loved your stay with us. Perfect for celebratory getaways or family vacations, The St. Regis Bal Harbour Resort offers a haven of oceanfront luxury and flawless service. Thank you for being our guest, and we look forward to your return. Sincerely,Kashmira Maneckji,Director of Operations

8/10 Good

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism
Stayed 5 nights in Jun 2023
Response from Director of Operations on 26 Jun 2023
Dear Jennifer, Thank you for choosing The St. Regis Bal Harbour Resort during your visit to Miami. Our location provides an escape like no other; with the Atlantic Ocean at our doorstep, the legendary Bal Harbour Shops across Collins Avenue, and much more only moments away. We appreciate you sharing how much you enjoyed your stay and our excellent location, and we look forward to your next visit.Sincerely,Kashmira ManeckjiDirector of Operations

2/10 Terrible

Nicholas

Business traveller
Disliked: Staff & service, property conditions & facilities
very expensive bad service and overpriced
The front desk was atrocious. My uber eats were not delivered for over an hour and half. manager not helpful. prices exorbitant for what you receive. many other hotels in Miami that are much better and a lot less expensive.
Stayed 4 nights in Jun 2023
Response from Management on 15 Jun 2023
Dear Nicholas, Thank you for taking the time to post your feedback. We appreciate your patience, and you have our assurance that we will share your message appropriately. Sincerely,Management

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Director of Operations on 12 Jun 2023
Dear Max, On behalf of our associates, thank you for the generous rating. Perfect for celebratory getaways or family vacations, The St. Regis Bal Harbour Resort offers a haven of oceanfront luxury and flawless service. We are pleased to know that you enjoyed your stay, and we look forward to having you visit with us again.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

max, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Director of Operations on 9 Jun 2023
Dear Max, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Bal Harbour Resort. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

Ana Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, great staff
Stayed 3 nights in Jun 2023
Response from Director of Operations on 6 Jun 2023
Dear Ana, Thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to being your home every time your travels bring you to Miami.Sincerely,Kashmira ManeckjiDirector of Operations

8/10 Good

LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Director of Operations on 3 May 2023
Dear Guest, We are glad you enjoyed your time at The St. Regis Bal Harbour Resort. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Kashmira ManeckjiDirector of Operations

6/10 Okay

Ali K

Stayed 2 nights in Mar 2023
Response from Director of Operations on 12 Apr 2023
Dear Ali, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Sincerely,Kashmira ManeckjiDirector of Operations

10/10 Excellent

Penina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Service was great all around.
Stayed 2 nights in Feb 2023
Response from Director of Operations on 18 Feb 2023
Dear Penina, Thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay along with our exemplary service. We will enjoy sharing your compliments with our team, and we hope to be your home every time your travels bring you to Miami.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

IBRAHIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff. Comfortable room with nice ocean view.
Stayed 6 nights in Feb 2023
Response from Director of Operations on 18 Feb 2023
Dear IBRAHIM, Thank you for the warm compliments regarding your stay at The St. Regis Bal Harbour Resort. It is lovely to know how much you enjoyed our flawless service, gorgeously appointed accommodations, and breathtaking views. We appreciate you taking the time to share your experience, and we look forward to your next visit.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Angela

Stayed 1 night in Feb 2023
Response from Director of Operations on 9 Mar 2023
Dear Angela, Thank you for letting us know your visit to The St. Regis Bal Harbour Resort was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Kashmira Maneckji,Director of Operations

2/10 Terrible

JEFF

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No restaurant for real dinner. Only some small dishes and burgers. The taste of the burgers were terrible. Why doesn’t it have a restaurant that can provide fine dining as it’s a 5 star hotel? We ordered Uber eats for dinner
Stayed 1 night in Dec 2022
Response from Director of Operations on 9 Dec 2022
Dear Jeff, Thank you for taking the time to review our resort. We apologize for not meeting your expectations this time and appreciate you bringing this concern to our attention. We are grateful for your valuable comments, as we always strive to improve our guest experience. We hope to have the opportunity to make your next stay exceptional in every respect.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect all around.
Stayed 5 nights in Jun 2022
Response from Director of Operations on 20 Sep 2022
Dear Felix, On behalf of our associates, thank you for the excellent rating. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Bal Harbour Resort look forward to having you visit again.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Evangelos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooms
Stayed 4 nights in Aug 2022
Response from Director of Operations on 10 Sep 2022
Dear Evangelos, It was our pleasure welcoming you to The St. Regis Bal Harbour Resort. We are delighted that your experience was perfect from beginning to end. We enjoy knowing that our guests can relax and feel at home in their gorgeously appointed rooms and awaken each morning to the gentle breeze of the Atlantic. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Director of Operations on 7 Sep 2022
Dear Paula, Thank you for the excellent rating of our hotel, The St. Regis Bal Harbour Resort. We are dedicated to elevating our guest's experience and exceeding expectations, and we love knowing how much you enjoyed your time with us. We hope you will come back to see us soon.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Jack

Stayed 5 nights in Aug 2022
Response from Director of Operations on 29 Nov 2022
Dear Jack, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The St. Regis Bal Harbour Resort.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big spacious room with a big deck overlooking the ocean. All amenities, including the Tranquility Pool were spotless. I will definitely come back!
Stayed 2 nights in Aug 2022
Response from Director of Operations on 30 Aug 2022
Dear David, It was our pleasure welcoming you to The St. Regis Bal Harbour Resort. We are delighted that your experience was perfect from beginning to end. We enjoy knowing that our guests can relax and feel at home in their gorgeously appointed rooms and awaken each morning to the gentle breeze of the Atlantic. We are also glad you enjoyed the amenities we offer, especially our Tranquility pool. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to your next visit.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

KELLY

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check-in to the valet, from housekeeping to the Lobby Bar to Atlantikos was superb! St Regis is my new favourite hotel brand! I was travelling with my husband and my dog and the staff and guests we polite and accommodating!
Stayed 2 nights in Aug 2022
Response from Director of Operations on 27 Aug 2022
Dear KELLY, thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we appreciate your kind recognition of their exemplary service. It was a pleasure hosting you, your husband, and your loyal companion, and we look forward to being your home every time your travels bring you all to Miami.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Yusimi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and the rooms are beautiful
Stayed 1 night in Aug 2022
Response from Director of Operations on 23 Aug 2022
Dear Yusimi, Thank you for evaluating your time here at The St. Regis Bal Harbour Resort. We are delighted that our modern and welcoming accommodations provided you with a relaxing retreat during your visit to our beautiful city. We are also thrilled to hear about the exceptional service you received from our associates. We will share your gracious remarks with them and hope to welcome you back soon for another compelling stay.Sincerely,Kashmira Maneckji,Director of Operations

4/10 Poor

Derek

Travelled with partner
Disliked: Staff & service
not a great experience
Stayed 1 night in Aug 2022
Response from Director of Operations on 15 Aug 2022
Dear Derek, thank you for taking the time to evaluate our hotel. We are genuinely sorry for your disappointing experience. We hope to have another opportunity to welcome you back and show you our commitment to providing exceptional hospitality. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Cinthya Elena, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stay at numerous fine properties but nothing surpasses the st Regis Bal harbour. From the moment of reception and check-in to our departure we were treated with unprecedented favor and gracious hospitality. The property is well kept and well managed but it’s true accolades are it’s staff.
Stayed 3 nights in Aug 2022
Response from Director of Operations on 13 Aug 2022
Dear Cinthya, thank you for your outstanding review of The St. Regis Bal Harbour Resort. It is wonderful to know you loved our inviting property and extraordinary hospitality. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are delighted to read that you found our resort to be the best, and we look forward to hosting you and your husband again for another meaningful stay. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Rachelle, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful time at this amazing resort. Everything is luxurious: the welcome, the room, the complimentary coffee tea and water, the spa, the serenity pool, the artwork everywhere. And every member of the staff is so warm and friendly. We can’t wait to return!
Stayed 3 nights in Aug 2022
Response from Director of Operations on 13 Aug 2022
Dear Rachelle, thank you for your fantastic review of The St. Regis Bal Harbour Resort. It is inspiring to know you loved not only our elegant property and impeccable hospitality but also our gorgeously appointed rooms and the excellent amenities we offer, including our pool and spa. Our associates are passionate about connecting with our guests, and we will enjoy sharing your warm compliments with them. We look forward to seeing you again soon. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Heather M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa pools beach restaurants bar ! Everything was incredible
Stayed 2 nights in Aug 2022
Response from Director of Operations on 10 Aug 2022
Dear Heather, thank you for your feedback about The St. Regis Bal Harbour Resort. We are glad you had an exceptional stay and that you were able to take advantage of our excellent amenities. It was our pleasure being a part of your Miami visit, and we look forward to seeing you again soon. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Director of Operations on 2 Aug 2022
Dear Monica, on behalf of our associates, thank you for the generous rating. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Eric, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property inside and out, most impressive was the service of every member of the staff from the moment we pulled up to the valet until we completed our amazing four day stay. The two superstars of the week were Juan and Rick at the pool side bar. Amazing bartenders but more than that it was like hanging out with old friends. I would put St. Regis Bal Harbour as one the best Five Star Hotels we've stayed at in our 30 year traveling experience. We will definitely be back in January. Eric and Amy
Stayed 4 nights in Jul 2022
Response from Director of Operations on 2 Aug 2022
Dear Eric, thank you for being our guest at The St. Regis Bal Harbour Resort. We are grateful for your generous comments regarding our supreme and limitless hospitality, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, especially Juan and Rick. We hope to be your home every time your travels bring you to Miami. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Bill

Stayed 1 night in Jul 2022
Response from Director of Operations on 31 Oct 2022
Dear Bill, Thank you for the excellent rating and for letting us know that your stay was the elevated and flawless experience we are committed to giving each guest. We appreciate you choosing The St. Regis Bal Harbour Resort, and we look forward to your next visit.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from Director of Operations on 30 Oct 2022
Dear Erin, On behalf of our associates, thank you for the generous rating. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Bal Harbour Resort look forward to having you visit again.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff working at the hotel definitely make the experience here. Amazing service as would be expected, pools and grounds are all kept very nice and clean.
Stayed 3 nights in Jul 2022
Response from Director of Operations on 15 Jul 2022
Dear Jessica, thank you for being our guest at The St. Regis Bal Harbour Resort. We are pleased that we could provide you with a flawless and exemplary stay and that you loved our well-maintained facilities and grounds. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Miami. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
One of my favorite hotels in the world...simply the best
Stayed 1 night in Jun 2022
Response from Director of Operations on 28 Jun 2022
Dear Jose, thank you for the generous rating of our hotel, The St. Regis Bal Harbour Resort. We strive to provide every guest with an unparalleled experience at our luxury resort, emphasizing impeccable service and signature St. Regis rituals. We are delighted that you continue to enjoy everything we have to offer. We look forward to being your home away from home again. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Danyel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Director of Operations on 1 Oct 2022
Dear Danyel, We are pleased your experience was a fantastic one, and we want to thank you for your excellent rating. All of us at The St. Regis Bal Harbour Resort look forward to your next visit.Sincerely,Kashmira Maneckji,Director of Operations

6/10 Okay

Jose diego

Stayed 3 nights in May 2022
Response from Director of Operations on 13 Sep 2022
Dear Jose, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Sincerely,Kashmira Maneckji,Director of Operations

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Director of Operations on 13 Aug 2022
Dear Jennifer, all of us at The St. Regis Bal Harbour Resort appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

kevin

Stayed 1 night in Apr 2022
Response from Director of Operations on 27 Apr 2022
Dear Kevin, thank you for rating your stay at The St. Regis Bal Harbour Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Kashmira Maneckji, Director of Operations

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022
Response from Director of Operations on 13 Aug 2022
Dear Joshua, thank you for letting us know your visit to The St. Regis Bal Harbour Resort was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Kashmira Maneckji, Director of Operations