Zel Madrid

Property class: 3

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A short walk from Gran Via and Puerta del Sol, Zel Madrid provides dry cleaning/laundry services, conference space and more. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Room options

Available filters for rooms
Showing 11 of 11 rooms

Standard Room

7.6 out of 10
Good
(68 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Room with Views

8.8 out of 10
Excellent
(40 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Superior Room

8.0 out of 10
Very good
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Superior Room (Gran Vía view)

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Room (2+1)

8.4 out of 10
Very good
(9 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

Standard Room (3AD)

7.6 out of 10
Good
(17 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

Room (Superior Gran Via View Queen Bed 2+1)

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Room (Superior Gran Via View Queen Bed 3AD)

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Standard

7.4 out of 10
Good
(13 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Bunk Beds

Triple Room

7.0 out of 10
Good
(4 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed

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About the area

Located in Madrid Centro, a neighbourhood in Madrid, Zel Madrid is in the entertainment district and near a metro station. Plaza de Cibeles and Puerta de Alcalá are notable landmarks, and travellers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Guests appreciate the hotel's central location. Visit our Madrid travel guide
Map
Gran Via 25, Madrid, Madrid, 28013

What's nearby

  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    1 min walk - 0.1 km
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    3 min walk - 0.3 km
  • A cityscape with historic buildings, a prominent dome, and a clear blue sky.
    Plaza de Callao
    5 min walk - 0.4 km
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    8 min walk - 0.7 km
  • Casino Gran Via
    2 min walk - 0.2 km

Getting around

  • Gran Via Station
    1 min walk
  • Madrid Recoletos Station
    16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    25 min drive

Restaurants

  • McDonald's
    1 min walk
  • El Jardín de Diana
    2 min walk
  • Tapa Tapa
    1 min walk
  • Picalagartos Sky Bar
    1 min walk
  • 100 Montaditos
    2 min walk

About this property

Zel Madrid

  • Hotel near Gran Via
  • A short walk from Puerta del Sol and Plaza Mayor, Zel Madrid provides dry cleaning/laundry services, conference space and more. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), a local area shuttle and luggage storage
    • A 24-hour front desk, a lift and a reception hall
    • A vending machine, concierge services and tour/ticket information
    • Guest reviews say great things about the breakfast, helpful staff and location
  • Room features
  • All 175 rooms have comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Hypo-allergenic bedding, memory foam beds and down duvets
    • Bathrooms with baths or showers and hairdryers
    • 32-inch LCD TVs with satellite channels
    • Free infant beds, heating and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Is Zel Madrid pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Zel Madrid?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Zel Madrid?

Checkout is at noon.

Where is Zel Madrid located?

Located in Madrid Centro, this hotel is steps away from Casino Gran Via and Gran Via. Puerta del Sol and Plaza Mayor are also within 10 minutes. Gran Via Station is only a 2-minute walk and Callao Station is 4 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Zel Madrid Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 593 out of 1000 reviews
Rating 8 - Good. 212 out of 1000 reviews
Rating 6 - Okay. 114 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Great location, good breakfast
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and the staff were really friendly
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and location!
Stayed 8 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect area to stay, walking distance to restaurants and stores.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel overall.

Great location, clean room, great service, relatively not expensive.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff were very friendly and the location is central and walkable to everything!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great location. Front desk staff is very nice and helpful, breakfast is very good and the staff is amazing
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Hotel has an excellent location Near the metro, buses and close to Plaza España, Retiro Park and tons of good Restaurants
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Nice stay, spacious rooms, friendly staff. Good location to walk to multiple attractions in Madrid.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and seamless check in! Highly recommend!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was phenomenal. Our room was clean and comfortable. The staff was amazing and made us feel welcome and well taken care of.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently set in the city with easy public transportation as well as walkability in any direction.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Location location location. Definitely will stay here again. Friendly and nice staff
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Very nice stay. Good breakfast. Close to everything.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Rooms are spacious. Great location. Definitely coming back.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location, you have plenty of options to shop, eat, easy access to public transportation and you can walk everywhere!!! The staff was nice and the room was clean and very comfortable!!!!
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

The main plus is the location, everything else suits the basic standard.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran Via

Great location and friendly efficient staff
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Near everything. Hotel was clean. Staff very friendly.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great service and room cleaning (when you want it). Right in the middle of activities...short walk to sites and multiple tapas. Small space but expected in downtown area 👍
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Osvaldo and Pablo were very helpful. Provided great service. The breakfast was excellent the staff was very friendly
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The rooms are a bit outdated which was a shame. The dining room is huge and offers great breakfast.
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great location. Outdated bathroom.
Stayed 2 nights in May 2025