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Hotel Serrano

4.0 star property
Travelers find a genuine welcome at this hotel where staff members remember their names and favorite morning beverages after just one day

Choose dates to view prices

Hotel Serrano pulses with energy near Madrid's Gran Via. The on-site coffee shop provides morning fuel before guests head out with rental cars from the property. After exploring, travelers return to connect with in-room WiFi or swap stories at the bar with fellow guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service
The current price is ฿3,167
฿3,483 total
includes taxes & fees
26 Jul - 27 Jul

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

Single Room | In-room safe, laptop workspace, soundproofing, free WiFi

Single Room

8.0 out of 10
Very good
(17 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a bed, a desk, a TV, a chair, and a bench.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room

A hotel room with two beds, each with red bedding and pillows, a wooden headboard, and a nightstand with a lamp and a phone.

Double Room

9.0 out of 10
Wonderful
(28 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

A modern bathroom with a large round mirror, a white sink, and a glass-enclosed shower.

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About the area

Located in Salamanca, a neighbourhood in Madrid, Hotel Serrano is near a metro station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and travellers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • A modern plaza with a central monument, surrounded by contemporary buildings with glass facades.
    Paseo de la Castellana
    1 min walk - 0.0 km
  • Golden Mile
    1 min walk - 0.1 km
  • ABC Serrano
    2 min walk - 0.2 km
  • El Corte Inglés
    5 min walk - 0.5 km
  • U.S. Embassy
    7 min walk - 0.6 km

Getting around

  • Nunez de Balboa Station
    7 min walk
  • Madrid Recoletos Station
    12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    21 min drive

Restaurants

  • Magnum Bar by Villa Magna
    2 min walk
  • Cafetería El Corte Inglés
    2 min walk
  • Five Guys - Serrano
    4 min walk
  • Flor y Nata
    3 min walk
  • Tatel
    5 min walk

About this property

Hotel Serrano

  • Upscale hotel near Puerta de Alcalá
  • Located close to Plaza de Cibeles and Movistar Arena, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. In addition to a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), babysitting (surcharge) and free newspapers
    • A 24-hour front desk, concierge services and tour/ticket information
    • A front desk safe, luggage storage and a lift
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guest rooms at Hotel Serrano offer thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with bidets and baths or showers
    • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Serrano?

As of 2 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Serrano on 26 Jul 2026 start from ฿3,167, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Checkout is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mile (2 km) of Paseo de la Castellana, Gran Via and Puerta de Alcalá. Plaza de Cibeles and Movistar Arena are also within 1 mile (2 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Serrano Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 303 out of 539 reviews
Rating 8 - Good. 160 out of 539 reviews
Rating 6 - Okay. 52 out of 539 reviews
Rating 4 - Poor. 15 out of 539 reviews
Rating 2 - Terrible. 9 out of 539 reviews

Reviews

Verified

10/10 Excellent

orietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicada
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fellow Americans this is the hotel to go to. Staff get straight to the point. Very courteous and allowed us to leave our bags here for a few hours while we checked out and went sight seeing . Clean hotel! Clean bed clean sheets. Ac can be adjusted gentlemen! Mattress is very comfy! 5/5 would stay here again.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Updated Bathrooms
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service
For a short stay and being next to a great shopping and restaurant area of Madrid the hotel was the perfect place. Not very fancy, but clean and good size rooms. Just no extras and the basics. Staff was very nice and helpful.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo el hotel, el personal súper amable la habitación muy cómoda y y la ubicación no puede ser.mejor
Stayed 3 nights in May 2026
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service
Location is excellent, half block form Calle Serrano and 1 block from Ortega y Gasset. It's an old building and a little bit outdated that would greatly benefit from some upgrades. The staff was very helpful. Considering the location and the price is great option.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y buenas habitaciones. El bufete de desayuno buena relación costo-beneficio.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico y la atención del personal, además de desayunos buenos y a buen precio.
Stayed 3 nights in May 2026
Verified

8/10 Good

FRANCISCO

Liked: Staff & service
No lo use
Stayed 1 night in May 2026
Verified

8/10 Good

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Tiene una excelente ubicación, en una calle muy tranquila, la habitación tiene buen tamaño. Cosas que podrían mejorar es un par de tazas, cucharitas y bolsas de te para poder darle uso a la tetera eléctrica que colocan en la habitación, de igual forma no hay rampa en la entrada hay que subir varios escalones con las maletas
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Maria Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion perfecta
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Silvana

Liked: Staff & service
I had a really disappointing stay at this hotel. One of the most basic expectations when booking a room is having access to hot water, especially for something as essential as taking a shower. Unfortunately, that was not the case here. There was no hot water at all during my stay—only freezing cold water, which made showering extremely uncomfortable and honestly unacceptable. After a long day, this was incredibly frustrating and not what I expected. Overall, this experience really let me down. It’s a fundamental issue that should never happen, and it completely affected the quality of my stay. I hope the hotel addresses this problem, but based on my experience, I wouldn’t choose to stay here again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although most hotels in Spain do not have air conditioning available during this time of year, we were fortunate that on the day we arrived, this property had the air conditioning running. Because of that, our experience here was wonderful. In the two previous hotels we stayed at, air conditioning was not available due to the weather not being considered warm enough, which we found quite inconvenient. We had to keep the windows open at night, and the outside noise made it difficult to sleep. Thankfully, this hotel had the air conditioning working during our stay, which made a significant difference in our comfort.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

John

Very clean room. Close to shops and excellent restaurants. Would definitely stay here again. Whole staff was very kind and helpful
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Ubicación y precio
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Great location to do shopping
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tomas David

Liked: Cleanliness, property conditions & facilities
Staff provided exceptional costumer service.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, amenities
Very nice hotel.!! Great location!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Habitación excelente, buena ubicación y el personal super amable! Definitivamente recomendable 10/10
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kristine Fuss

Liked: Cleanliness, property conditions & facilities
The hotel was nice and the room was clean.
Stayed 1 night in Dec 2025