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"Everything was really good and nice . The only thing I did not like is that the WIFI does not work most of the time or all the time ."

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"Absolutely will not recommend this hotel. Very unprofessional and slow. Had a free upgrade to a suite which turned out to be dirty and facilities were not working. Changed to my original room which ended up having dirty pillows with hair!! Called housekeeping over the next 4 days and didn’t even turn up on the last day. Start to finish this has been a terrible experience and please book somewhere else. Honestly, coming to madina the last think you want to do is complain and I have bit my tongue...

"Everything about our stay at Sofitel was exceptional. The check-in staff were wonderful, and Arif in particular went out of his way to help us get settled, genuinely welcoming from the moment we arrived. The team was also very accommodating when I needed to shift one of my meal reservations (I’d purchased breakfast and dinner, but had to move a dinner to a different night since I have family in the city). They handled the change smoothly. My one disappointment was with room service. I couldn’t...

"We had an excellent stay at this hotel during our visit to Madinah. The room was spotless, spacious, comfortable, and cleaned daily. The beds were very comfortable, and the bathroom was clean and well stocked. The staff were professional, welcoming, respectful, and respectful and all always ready to assist with a smile. Their hospitality made us feel at home."

"Amazing staff."

"Wonderful friendly staff perfect breakfast , hotel very near to shopping area, room very clean my total evaluation for the hotel ( perfecthotel)"

"At a walking distance from Masjid An Nabawi - Gate 309 and Gate 310. Not far from Masjid Al Quba and Masjid Al-Qiblatain (cost was SAR 15-20 by Uber). Not much interaction with the staff really. Over great experience."

"I booked a room labeled as breakfast is for free. But I was stunned by hotel staff that this not true. And the label (free breakfast) means it’s for free after you pay for it!! The lead staff said there are differences between (free breakfast) and (breakfast included) ! I didn’t argue for a long time because I was coming from +20 hours trip. Anyways? I ended up paying extra 90 dollars for breakfast which was below average btw. A positive point , rooms was very clean. Just be careful of miss...

"Good facility’s"

"Perfect Hotel"

"Friendly staff and great management specially Shahad A, was the best and great person she met all out needs and made our stay way beyond comfortable. I will definitely go back and stay again also I will recommend for family and friends."

"Excellent and exceptional"

"Our stay at this hotel was truly wonderful. The hotel was spotlessly clean, and its location is excellent—just a very short walk from the Prophet's Mosque, making our visit even more special. The service was always fast and efficient, and our room was spacious and comfortable. We especially appreciated the seating area with a cozy sofa and a large table, which made it easy to relax. The staff made the biggest difference. Everyone at the reception welcomed us with genuine smiles. I would...

"All services are up to the mark & Excellent. the location is little away from the prophet mosque however the hotel shuttle services is available all time."

"Hotel is very nice. 4 mins walk to the Haraam All staff very polite breakfast could be better overall I would stay again and recommend"