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Mercure London Heathrow Hotel

4.0 star property
Travelers start their day with a highly-rated breakfast before hitting the hotel gym or venturing out to discover attractions in the surrounding area

Choose dates to view prices

The Mercure London Heathrow Hotel in Pinkwell offers a hearty breakfast at Borders Restaurant, a coffee shop/cafe, and a vibrant bar. Guests can use the gym and dry cleaning services. Previous guests appreciate the helpful staff and free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

In the suburbs, Mercure London Heathrow Hotel is in Pinkwell, a neighbourhood in Hayes with good airport proximity. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include LEGOLAND® Windsor and Thorpe Park. Natural History Museum and Chessington World of Adventures are not to be missed. Spend some time exploring the area's activities, including golfing. Visit our Hayes travel guide
Map
Shepiston Lane, Hayes, England, UB3 1LP

What's nearby

  • When Mother Nature starts painting, everyone starts staring 🍁💕🍂💜 #embracingtheseason
    Cranford Countryside Park
    5 min walk - 0.4 km
  • Airport Bowl
    5 min drive - 2.1 km
  • Lake Farm Country Park
    5 min drive - 2.4 km
  • Minet Country Park
    5 min drive - 3.4 km
  • Stockley Park
    5 min drive - 2.4 km

Getting around

  • Hounslow West Underground Station
    7 min drive
  • Hayes & Harlington Station
    18 min walk
  • Heathrow Airport (LHR)
    8 min drive

Restaurants

  • Starbucks
    14 min walk
  • The Great Western
    4 min walk
  • Sky Bar
    4 min drive
  • The Pheasant Restaurant and Inn
    4 min drive
  • The White Hart
    10 min walk

About this property

Mercure London Heathrow Hotel

Upscale hotel located in Pinkwell
Consider a stay at Mercure London Heathrow Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site restaurant, Borders Restaurant, offers breakfast, dinner and children's meals. In addition to a gym and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • Limo/town car service, full breakfast (surcharge) and self-parking (surcharge)
  • An electric car charging station, express check-out and smoke-free property
  • A porter/bellboy, a front desk safe and a 24-hour front desk
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 184 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Fridges, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (GBP 16 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is Mercure London Heathrow Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure London Heathrow Hotel?

Self-parking is available for GBP 16 per day. Limited spots are available.

What time is check-in at Mercure London Heathrow Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure London Heathrow Hotel?

Checkout is at noon. Late checkout is available for GBP 10.00 (subject to availability).

Where is Mercure London Heathrow Hotel located?

Located in Pinkwell, this hotel is 1.1 mi (1.8 km) from Stockley Park and 1.3 mi (2.1 km) from Airport Bowl. Windsor Castle and Brunel University are also within 9 miles (15 km). Hayes & Harlington Station is 18 minutes by foot.

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Reviews

Mercure London Heathrow Hotel Reviews

6.6

7.0

Cleanliness

6.6

Amenities

7.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

Reviews

10/10 Excellent

Tajana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a attentive relaxing stay here, staff are very professional and rooms are huge clean and comfortable :)
Stayed 1 night in May 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay has plenty of facilities gym restaurant and bar inside the hotel will stay again for sure 👍
Stayed 1 night in Apr 2024

8/10 Good

Carys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round venue
Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff
Stayed 1 night in Aug 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Heathrow. Really clean, well maintained rooms and lovely, helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk personnel. Clean facilities and very convenient dining experience.
Stayed 9 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff.
Stayed 9 nights in Jan 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient. Friendly staff.
Stayed 1 night in Sep 2024

8/10 Good

Jameela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and good service
Stayed 1 night in Jul 2024

10/10 Excellent

Salar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 1 night in May 2024

10/10 Excellent

Shengkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception was warm and helpful to provide an early check in.
Stayed 1 night in Feb 2024

8/10 Good

Lauren

Liked: Staff & service, amenities, property conditions & facilities
The hotel was tidy
Stayed 1 night in Apr 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel. Just a shame that it's no longer on the Heathrow hoppa shuttle run.
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Easy to find - Spent a bit of time trying to find somewhere to park but enough space - Friendly staff at check in - Small but very clean room - bed ok - good number of pillows - iron and ironing board in room - really good pressure shower - great towels - didnt get to try breakfast - v near Heathrow
Stayed 1 night in Sep 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Salar

Liked: Cleanliness, staff & service
Staff are friendly
Stayed 2 nights in Apr 2024

8/10 Good

Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 2 nights in Aug 2024

10/10 Excellent

blessing

It's a decent hotel, but it could use some cosmetic repairs and a thorough cleaning of carpets and cobwebs. The overall stay was acceptable, and the staff were professional.
Stayed 2 nights in Aug 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and tidy
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine, adequate for a 1 night stay

Room was tiny, but had tea making facilities, TV and its own en suite bathroom. Has it's own car park and parking was included which was a huge bonus.
Stayed 1 night in May 2024

10/10 Excellent

olayemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

2 nights stay. Had a great experience. Comfortable and clean. Staff helpful. Close to food, transportation and airport.
Stayed 2 nights in Jun 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly. The smell was horrible.. all The rooms and whole hotel was smelling so bad so we couldnt sleep without opening Windows. The food was good from The Resturant
Stayed 1 night in Oct 2024

10/10 Excellent

Mr Rashad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaneness & nice breakfast excellent customer service polite staff. Thank you
Stayed 1 night in May 2024

8/10 Good

Nicolina

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be. Room was clean. Breakfast was good.
Stayed 1 night in May 2024