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"As a couple we enjoyed a quiet weekend together relaxing in the spa, taking the shuttle to dining venues across the resort and enjoying leisure facilities in the hotel. Service was excellent with staff across the resort eager to assist"

"We have stayed here before several times but this time was really disappointing. We booked an accessible room but on arrival we were told this wasn't available and we were on the first floor. It was fortunate my operation for a knee replacement was postponed or I wouldn't have managed the stairs (no lift). The first floor room was stifling as it was during the ongoing heatwave. No fan provided. We went straight to get a cold drink (having driven 200 miles we were parched). Ordered the drinks...

"The rooms including the en suite facilities are finished to a high standard. Breakfasts were excellent with a wide choice of items available. The dinner menu also offered a good and varied choice of quality food. Staff were very pleasant and always happy to help. My second stay and I will have no hesitation of staying again"

"Despite being very close to the M4, the room we stayed in was quiet, comfortable and clean. Well maintained public rooms as well. All the staff from check in, bar staff, waiting staff and the maids were very pleasant, helpful and considerate. Nothing was too much trouble. Good value for money & as much breakfast as you need. Thank you."

"Great stay comfy bed all good stay again"

"My overall assessment on the stay would rate it no more than a three star. There are some minor maintenance issues that need to be looked into. The staff were very pleasant and helpful. Food was very good and the full English was excellent. The idea of filling out what you wanted for breakfast the previous day was not really how I would like it as this might change, I would prefer to decide on the day. Conclusion: The accommodation was a little tired and in need of a spruce up."

"The rooms were nice and clean. The only downside was there was no air conditioning so the room was very hot and we only had a small fan. The spa was lovely , the pool was great."

"Stayed here many many times when working in the area and always find it clean and comfortable. Unfortunately on this occasion I was disappointed in room (207) as the window would not close and the room faces onto the busy main road which is very noisy. Also the TV was broken so had no choice but to listen to the boy racers and motorbikes outside instead. Just unlucky it was the last double room available. However that said I'm sure the issues will be rectified by the wonderful staff at Ponty...

"Nice hotel. Loads of choice for breakfast but give the eggs a miss .."

"Excellent aircon and great staff - particularly in the breakfast room. Very interesting art work throughout the hotel and fabulous location. Oh yes the views were fantastic too! Will be back."

"Parking was a bit of an adventure and it didn't mention that parking was £25 for overnight. Plenty of bars to eat and drink, thought £12 for 2 pepsi was a bit much but it is a fantastic place. Dinner in the grill was exceptionally good and descent price. Breakfast was best £9 each i have ever spent, but book it with booking or it £24 each in hotel. The breakfast had everything you could possible want and every ingredient was of excellent quality. Highly recommend this hotel. We plan to go back...

"The public areas show off the heritage of this very old house to great effect. We loved the breakfast - both staff & food were outstanding. The extensive grounds contain the Golf courses, but even with magnificent trees and the lake, there is no escape from Golf. The only significant disappointment was Wifi coverage in the Mathern annexe. I spent far too much quality time back & forth to reception to no avail. Management seem to be addressing the issue, so fingers crossed for future...

"Could have done with a king size bed instead of a double bed but that is my preference. Air conditioning was non existent or I just couldn’t work it. But there was a tower fan in the room that helped. Over all good stay."

"The property was clean and the room was quiet. Nice and spacious for the price. The staff were polite and helpful and the location next to the train station was ideal. Also good breakfast!"

"We were walking the wales coast path and had not factored in the demand around Cardiff for accommodation when concerts are on. The student accommodation was the only reasonable priced option we could get for the weekend ( still more expensive than a premier inn) The main issue was heat, the room was very warm, a fan was provided but the window is only open a few issues (H&S) therefore circulating warm air. Good security, shower was fine, bed linen and towels fine. Small kitchen and seating are...

"Lovely stay, friendly staff. Nice breakfast and room was well equipped. Great value for money"