"There is no one available to help you check in, so you need to be comfortable using a computer. Also, be prepared to wait a long time for the elevator. The elevators were extremely crowded, and we waited about 45 minutes just to get on one. If there had been stairs or another option, I would have taken the escalator, but our room was on the 16th floor, so that wasn’t really an option.
This was definitely the downside of our stay, and I was not very happy with the situation."