Search Hotels in La Casona, Cartagena

"This property is amazing as it has a awesome breakfast, "

"I would give this resort a 1-star rating. While arrival and check-in went smoothly, the overall experience quickly declined. One major issue was the language barrier. There was a clear lack of staff who could effectively communicate, which made even simple requests frustrating and difficult. During our stay, service was consistently poor. On two separate occasions at the pool, I requested drinks for my spouse and me, and both times, the request was never fulfilled. Another day, I ordered room service and received a notification through the app saying the food had been delivered—but nothing ever arrived. When I called to follow up, communication was again an issue. We eventually went to dinner, only to be told our food had “finally arrived.” Completely unacceptable. I also experienced an issue poolside where I was told I could not have a bottle of alcohol, while others clearly were allowed to. This felt inconsistent and, frankly, discriminatory. I felt racially targeted and did not observe others being treated in the same manner, which made the experience even more upsetting. The only positive part of this trip was dining at the Portofino restaurant. The staff there—Maria and Samir—were incredibly kind, professional, and provided excellent service. They were the highlight of an otherwise disappointing stay. Overall, I would not recommend this resort based on my experience. "

"Nice location clean good spot to stay 5 mins walk to the beach "

"The staff was extremely friendly. I felt safe and welcomed. The facilities were clean and in good condition."

"Las sábanas estaban húmedas "

"Beautiful room and amenities but avoid the pull out bed and opt for two beds if given the choice."

"-Amenities are great. -Staff isn’t that friendly like all the reviews here said. My favorite staff members were the Kid’s Club ladies (they’re lovely) -Food is expensive and not great I’d give it 3/5 -Beach is beautiful "

"The hotel is very clean.older hotel but they trying to keep it to date. Staff will be nice to you only if you tip them. If you want good service make sure you tip the staff before you need any service. "

"Clean room, staff is amazing. Very tech forward! "