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"Loved the hotel Was very pleased with the room and the staff, location is prime!!! Close to Nishiki market and shopping would return again and again "

"Mattress was beyond hard. Really unbelievable. Check-in self-service would not take a credit card unless you had a PIN. No place to sit, relax or work. Any area where you might think to go was reservation only, so you couldn't just go to relax or read at random times. Rooms are too small to do any of this in. Lobby was always full of tour groups and stacked luggage. Bathrooms were super small. "

"They were really kind amd facility was super clean. Location was amazing"

"Amazing place! Beautiful inside, great room and very clean and amazing amenities like an onsen, restaurants and cafes and they give you a free drink ticket and 1000 yen discount on stores. 2 min from train station so very conveniEnt. Highly recommend!"

"Great stay! "

"Nice clean hotel in a good location. We needed a triple room and this was one of the few hotels that offered three separate beds. The beds were comfortable, everything was super clean, and there were lots of toiletries "

"Great location! Awesome hotel!"

"I wish they put as much effort into the rooms as the lobby, the lobby is beautiful. The floors were a bit dirty and the walls. The staff wasn’t too helpful, great location for some things like Niju castle and Fushimi Inari. Overall lobby 5 stars, rooms three stars, staff three to four depending on who you ask."

"The first room we had was dirty so they quickly changed us to a clean room. They are militant about taking your shoes off here, we loved the free dessert bar, but overall the hotel was absolutely packed with tourists and kind of crazy. The staff, however, went above and beyond to take care of every need we had. The rooms are small for us Americans but the bed was comfortable. "