Search Hotels Near Keahua Arboretum, Kapaa

"I do not recommend booking this hotel. The service was very poor and the staff had a bad attitude. When we arrived on the first day, they gave us the wrong room. Also, they’re cleaning every 2 days only. They told us we would receive a refund after check-out, but after following up one month later, they said there would be no refund for the one night we checked out early. This felt very unfair."

"Loved walking out our door and being right on the beach. Loved the convenience of the bar and restaurant and its proximity to the beach. Didn’t love that the only practical way to park was to use the valet service (even though the valets were extremely courteous and efficient). Also loved that, even though we’re an older couple, we found the family-friendly atmosphere and quiet nights comfortable and relaxing."

"The room met all of our expectations and then some. We were welcomed with a treat and drinks, there were flowers everywhere and we had our own private garden area. The kitchen was equipped with everything we needed and the room was quiet and romantic. We used the kayaks and bikes provided on the property as well. It was fantastic!"

"Lovely staff and lovely location, some of the outdoor fixtures and furniture were a bit worn, and the TV was near impossible to use, but overall had a good time. My only reason for dropping down 2 stars is because the first room we were assigned to, still had people checked in. Thank goodness they were not in the room when we entered!! The second reason is because we had a 'Do Not Disturb' sign hanging off our door, but someone (assuming housekeeping) came in and promptly left. We were checking out that day, but it was still 1.5 hours before checkout time. You'd think you'd want to knock just to be sure the guests have left for privacy purposes. Another hiccup was that guests are given a parking pass. The individual checking us in forgot, and I had to go back and ask (this was my third time at the counter in under 15-20min). First was to check in, the second to notify them that the room was in use (and promptly received the new one), and the third was to ask for the parking pass (after they asked me on the second visit if I had one, and said they'd give me one). I am not upset by the interaction and oversight whatsoever and had a great time! But I still feel these things should be mentioned so folks can make their own informed decision. Oh! I also didn't see any elevators. Had to take luggage up 3 flights of stairs to our room, got my much needed workout in after all the yummy food. But I may have just missed them. I would double check and call if this is important to you :)"

"Room was very clean the view was awesome the stay was great"

"Well the property is under construction which we weren’t aware of upon our stay. The hot tub and part of the pool were closed off. An entire floor was closed to contractors being present during the day so it was hard to get from to pool and to lobby. The room itself was also dirty and only one working elevator made timing issues."

"The photos in the listing were inaccurate, showing view from a second floor unit. This is why I booked this ocean view property. However we were given a first floor unit and told we couldn’t rely on the photos. Very clean. Comfortable bed and good water pressure in shower. Shower was warm but couldn’t get a hot shower."