Search Hotels Near Keahua Arboretum, Kapaa

"Friendly staff no complaints whatsoever"

"I booked our room through Expedia and specifically chose the accessible room with a roll in shower but upon check-in, was offered a shower chair instead. My wife is pregnant so that was supposed to be a non-negotiable but they didn’t actually have that type available, apparently. Also, they are doing major renovations and blocked off a big part of the lobby. The route to the elevator is super weird and dark. The big iconic waterfall part of the pool was closed off too. The pools were really nice and maintained well but they closed the slide early. I think hotels should be required to disclose that they have ongoing renovations underway while booking. It was a nice location and overall nice stay but I wouldn’t stay there again. Thank goodness our room was nice and clean and right by the elevator."

"Staff was friendly and welcoming. The bed and sheets were so comfortable. Would I stay again? Yes but Air conditioning was outdated and didn’t work great. Lobby area was bright and inviting. Pools were good sized for the amount of people using them. Unsure why you pay a resort fee as you don’t get anything extra except complimentary laundry; which is one washing machine and one drying machine. Housekeeping comes by every other day which was perfectly fine by us BUT they never came to us until around 3pm. At that point, we are showering and/or napping so that was inconvenient. Also, don’t pay for luau, just watch from the pool or tiki bar. "

"The room met all of our expectations and then some. We were welcomed with a treat and drinks, there were flowers everywhere and we had our own private garden area. The kitchen was equipped with everything we needed and the room was quiet and romantic. We used the kayaks and bikes provided on the property as well. It was fantastic!"

"Lovely staff and lovely location, some of the outdoor fixtures and furniture were a bit worn, and the TV was near impossible to use, but overall had a good time. My only reason for dropping down 2 stars is because the first room we were assigned to, still had people checked in. Thank goodness they were not in the room when we entered!! The second reason is because we had a 'Do Not Disturb' sign hanging off our door, but someone (assuming housekeeping) came in and promptly left. We were checking out that day, but it was still 1.5 hours before checkout time. You'd think you'd want to knock just to be sure the guests have left for privacy purposes. Another hiccup was that guests are given a parking pass. The individual checking us in forgot, and I had to go back and ask (this was my third time at the counter in under 15-20min). First was to check in, the second to notify them that the room was in use (and promptly received the new one), and the third was to ask for the parking pass (after they asked me on the second visit if I had one, and said they'd give me one). I am not upset by the interaction and oversight whatsoever and had a great time! But I still feel these things should be mentioned so folks can make their own informed decision. Oh! I also didn't see any elevators. Had to take luggage up 3 flights of stairs to our room, got my much needed workout in after all the yummy food. But I may have just missed them. I would double check and call if this is important to you :)"

"Room was very clean the view was awesome the stay was great"

"The photos in the listing were inaccurate, showing view from a second floor unit. This is why I booked this ocean view property. However we were given a first floor unit and told we couldn’t rely on the photos. Very clean. Comfortable bed and good water pressure in shower. Shower was warm but couldn’t get a hot shower."