4/10 แย่
Bernard
เดินทางกับครอบครัว
18 ส.ค. 2025
ชื่นชอบ: ความสะดวกสบายของห้องพัก
Total chaos
We arrived on Thursday afternoon and the pool was closed. We only booked this Resort in order to have a pool for our young four-year-old. The pool was closed again the following morning when it reopened, it closed for lunch for two hours, and then when we were swimming, we were asked to get out of the pool as the relief lifeguard had not turned up. On Friday night there was supposed to be a kids disco but nobody turned up to do that either. The staff were amazing but the management was diabolical. you could not get any Bedding after 6.30, which given the amount of people that were there was ridiculous. Each apartment barely had enough equipment for the occupants as there was only one of everything which meant you had to keep using the dishwasher. You only got two dishwasher tablets and then we’re told to buy your own and there wasn’t enough toilet paper again you have to buy your own. It felt like the place was in total chaos, but we don’t blame the staff it was purely down to mismanagement. The management are not only letting the staff down they are letting the customer down.
Bernard
เข้าพัก 3 คืน, สิงหาคม 2025