Search Hotels Near Heritage Park, Semmes

"It was clean, inviting and had a bar and grill in the lobby! "

"Staff was incredibly friendly ! Texted me several times asking how my stay is going. Breakfast room was top notch. Hats off to the great employees keeping this hotel clean "

"Ok for one night, breakfast had very little to offer. "

"It is a great place to stay but the AC in our room did not work! It was 75 degrees in our room! Made for a very uncomfortable noise that! "

"Clean room. Convenient location. Friendly staff. "

"Room was very clean, bed was comfortable and everyone was very friendly "

"I and my family encountered a bed bug on my daughter's bed after she returned from the bathroom around 3am in the morning. She was actually able to record the bed bug crawling on her pillow. She woke me up and we immediately went down to the front desk to inform them and show the video evidence. The front desk clerk said she was sorry but the hotel was booked and wouldn't be able to change our room until later. I explained we had already stayed in the room for one night and all of our belongings had been in that room and could have possibly been infested.We had traveled from Central Florida along with 10 other people in the same vehicle with their belongings. I asked if I could be accommodated for the 2 nights were we in that room, the clerk said she had to wait on the GM to come in to ask and schedule for pest control to come out. I asked so what are you going to do for me and my kids belongings that were in that room and may have bed bugs. Again no answer because she couldn't make the decision. We stayed up for the rest of the night afraid we would see more they ended up switching our room for the last 2 nights. Not only that the room had a lingering fishy smell due to previous guests having seafood in the room.We had a whole day of activities the next day, so I asked for a call from the GM. He never called and everytime I reached out he was not in or out sick. I have yet to hear anything from this hotel and I have now contacted a lawyer to pursue further "

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"I didn't feel safe in the parking area and the rooms can use some upgrading. "